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Steakhouse problem

LBroxon

By LBroxon,
in Carnival Cruise Lines

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LBroxon

LBroxon

Posted
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Posted
OP where on Carnival's information did you find that is meal is $20 and the tip is $15? Everything I have read for the last 5 years has been $30 til it was raised last year to $35. There has NEVER been a split amount.

 

That wasn't me who said that. I'm not sure where that person got their information.

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thistimeplease

thistimeplease

Posted
Posted

I'm always reading on these boards about how people need to take responsibility for their mistakes, such as not getting travel insurance etc. Well how about the steakhouse taking responsibility for their mistake. The OP asked 4 times and was told that the dinner and wine were comped by the casino. The steakhouse made a mistake. The OP should be refunded the charges for the steakhouse.

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lovesublime

lovesublime

Posted
Posted

Wow! What a bunch of nuts on here. Whether or not the OP intended to spend the money "anyway" as many of you put it, is irrelevant. They were told four times by Carnival that dinner was on the house. Mistake or not, it's tacky and petty for Carnival to try to collect money from the OP....the mistake was Carnival's not the OP's. Carnival should be the one to just "let it go".

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Marcel.from.NL

Marcel.from.NL

Posted
Posted
I'm always reading on these boards about how people need to take responsibility for their mistakes, such as not getting travel insurance etc. Well how about the steakhouse taking responsibility for their mistake. The OP asked 4 times and was told that the dinner and wine were comped by the casino. The steakhouse made a mistake. The OP should be refunded the charges for the steakhouse.

 

+1

How true :)

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Pyrate13

Pyrate13

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Posted
Wow! What a bunch of nuts on here. Whether or not the OP intended to spend the money "anyway" as many of you put it, is irrelevant.

 

Really, a bunch of us are "nuts" because we disagree with your thought process? Interesting, but I guess I'll stay nuts as I still disagree. :rolleyes: The OP asked, we replied, you disagree with our replies, that does not make you the arbiter of who is right or wrong nor does it give you the right to be disrespectful.

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prattmom

prattmom

Posted
Posted
No way should you have to pay for your meal after being told it was comped, going so far as challenging the comp, and being told you were wrong.

 

But I suggest a comprimise. We know the meal is $20, and the tip is $15, and you should tip on a comp anyway, so offer them $30 for the tip.

 

To those that have been comped: do they normally cover the tip as well?

 

Just because an extra entree is $20 doesn't make the entire meal $20. You don't get 2 of the entire meal...

 

 

Sent using the Cruise Critic forums app

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nomadron

nomadron

Posted
Posted
Really, a bunch of us are "nuts" because we disagree with your thought process? Interesting, but I guess I'll stay nuts as I still disagree. :rolleyes: The OP asked, we replied, you disagree with our replies, that does not make you the arbiter of who is right or wrong nor does it give you the right to be disrespectful.

 

Quite true! I think the OP should pay for the meal. That is my opinion. Others disagree. At this point we must agree to disagree. But there is no need to resort to name calling!

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cherbear4000

cherbear4000

Posted
Posted

This is a tough one. I can see both sides and feel both have some validity. I tried to think about how I would have reacted in this situation.

 

Knowing that I did not spend enough in the casino to warrant 2 free meals in the steakhouse, I would have assumed there was a good chance the error would be noticed and that I would eventually be charged. I 100% agree that the wine should have been comped. I also feel that someone should have called you to let you know the charge would now be appearing on your sail & sign instead of just waiting for you to see it.

 

That said, I personally would have just paid the fee. You knew when you made the reservation it was going to cost $70. You knew you did not play enough in the casino to be comped the meal, obviously since you tried to tell them that. Mistakes happen. I don't think you should profit off of it. Consider the free bottle of wine compensation for the inconvenience.

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Pine Bluff

Pine Bluff

Posted
Posted
Just because an extra entree is $20 doesn't make the entire meal $20. You don't get 2 of the entire meal...

 

 

Sent using the Cruise Critic forums app

 

Nope, but bring your kid and just order sides, you don't get charged anything. We were told that in advance, and sure enough, no charge.

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BourbonMan

BourbonMan

Posted
Posted

This was a discussion at our dinner table tonight. Here's our input:

 

If the OP was "on a budget", they may have assumed that the money they were going to spend on the meal they could now spend elsewhere on the ship and did, the fact the ship reneged on the offer can impact their financial situation due to no fault of their own.

 

The second thing is, if the manager recalls the whole ordeal and they confirmed that it was indeed intended for the OP on the evening they went to the steakhouse, Carnival should honor the free meal.

 

Lastly, they need to take a page out of United's customer service hand book. United recently accidentally sold flights for $5-$10 due to "human error". United is honoring the sales prices of the sales. The cost incurred by these large companies due to mistakes of their own staff has minimal impact to the companies and a much larger impact on the people utilizing their services.

 

So the general consensus of our family (including our 9 year old daughter) is that you should definitely request a refund on the cost of your meal.

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elliair

elliair

Posted
Posted

If the OP was "on a budget", they may have assumed that the money they were going to spend on the meal they could now spend elsewhere on the ship and did, the fact the ship reneged on the offer can impact their financial situation due to no fault of their own.

 

 

Paying big bucks to go on a cruise, reserving a spot in the Steakhouse and willing to pay for the meal is a financial burden? $70 is chump change. The OP probably lost more than that in the casino. It wouldn't take me more than 15 minutes to go through 80 bucks in the casino. That's why I don't gamble, I'd rather buy a nice steak dinner than to put it in a machine that eats my money.

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BourbonMan

BourbonMan

Posted
Posted
Paying big bucks to go on a cruise, reserving a spot in the Steakhouse and willing to pay for the meal is a financial burden? $70 is chump change. The OP probably lost more than that in the casino. It wouldn't take me more than 15 minutes to go through 80 bucks in the casino. That's why I don't gamble, I'd rather buy a nice steak dinner than to put it in a machine that eats my money.

 

$70 is "chump change" to some people, to others that's a weeks worth of groceries for their family. You have no idea how long they saved to afford this cruise. Passing judgement on other people's financial situation without knowing anything about them is being small minded and lacks respect for other people and their situation.

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JustCruiseMe

JustCruiseMe

Posted
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OP should get a refund BECAUSE she tried to pay for it in the beginning and they said "no it's on the house" four times, well it should still be "on the house".

 

If you went to the store to buy something expecting to pay 100.00 and they told you 4 times that "today is your lucky day you get it FREE" and you reply "no I don't think I get that sale" and they say "Yes, yes, yes, yes you do" and you take it, wear it or use it, now it's not fair for them to come back and say "we changed our minds you don't get that sale" so you DO have to pay that 100.00.

 

I'm going to add that it's really only chump change to CCL. I don't care what your financial situation is you should not have to pay for something that they told you was free.

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LMaxwell Great Review Rare

LMaxwell

Posted
Posted
Nice point.

 

It's not relevant. The tip is included in the per person charge. If the casino comped the meal then the tip was handled as well. Each department on board has different budgets to work with; the servers would have still received their share of the tip even on a "comped" meal.

 

OP is not required or obliged to tip "extra" on a comped meal; that was already handled; it's just a matter out of which bucket the money comes from. And certainly not in the circumstance where this does not appear to be a case where the waitstaff did something extra to be deserving of a double gratuity.

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LMaxwell Great Review Rare

LMaxwell

Posted
Posted
If Carnival doesn't have a signed receipt what makes it OK for them to make the charge?

 

That's a good question. I haven't cruised CCL in a long, long, long time. Do guests sign receipts at the restaurants or just hand over their onboard card?

 

Regardless, if there is no authorized receipt OP should dispute with their credit card company. Then the onus is on CCL to prove that OP authorized the charge to be made. That's exactly the sort of consumer protections that credit cards give to their customers.

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