Amenities changed for Nellie's Beach Cabanas Labadee

[NYGirl1002]

I got the same response that you guys got. I then thanked the executive for their prompt response and then asked how will they distinguish who ordered the cabana before October 4th. Below is their reply (bolded):

 

You are correct. The Barefoot Beach barbeque buffet will be accessible to all guests who booked a Nellie's Beach Cabana on or before Friday, October 4, 2013. As you booked your cabana before that date, you will be granted access to the upgraded buffet. Per your inquiry, we have identified all the guests who will be granted access to the buffet on Barefoot beach and will notify our shipboard staff on all the pertinent ships

[erin_cruisers]

I got the same response that you guys got. I then thanked the executive for their prompt response and then asked how will they distinguish who ordered the cabana before October 4th. Below is their reply (bolded):

 

You are correct. The Barefoot Beach barbeque buffet will be accessible to all guests who booked a Nellie's Beach Cabana on or before Friday, October 4, 2013. As you booked your cabana before that date, you will be granted access to the upgraded buffet. Per your inquiry, we have identified all the guests who will be granted access to the buffet on Barefoot beach and will notify our shipboard staff on all the pertinent ships

 

Okay, well, there you go - there's the answer.

Now lets see how well it works, with folks who keep their reservations, if they can report back to us their actual experience. :) (fingers crossed)

[bermudashorts]

as posted in other thread.

Im canceling for next week. I dont want to fight on my vacation.

If I hear anything I'll post back or hopefully members in my mingle thread will do so.

[Tall-Cruiser]

Your welcome.

Only trying to figure it out like the rest of you folks.

I am definately taking all info I have on this matter with me on our cruise.

I will be one of the first people off the ship to try and get what I want.

I am hoping, those that cruise before me will come back and tell us thier experience on Labadee.

 

BTW I used this e-mail to get my response.

Agoldstein@rccl.com

 

No one from shorex@RCCL.com has ever responded to my e-mails.

 

Thanks Dan. I will forward my email to the email address you noted and hopefully I will get an answer.

[Brandonclan]

Thanks Dan. I will forward my email to the email address you noted and hopefully I will get an answer.

 

You are quite welcome!

 

I have to thank MS52 for providing it for me....I added it to my contacts list!

 

Use that e-mail...I believe you WILL get a response!

[flyingv4me]

I wonder if Celebrity is grandfathering people as well. I'm booked for January and made my reservation months ago. Who do I contact with Celebrity for this? Thanks!

[Dan-P]

I have a Nellies OTW Cabana booked for our Feb '14 cruise, that I booked in Feb '13, so I guess we'll see if they honor the "if you booked it before October '13...." craziness.

 

Honestly, the upgraded buffet meant/means little to us. I was a bit disappointed that the bottled water disappeared - but that appears to be back as well, so all will be good in our world. :D We have the premium beverage package anyway, so the water would just be an attempt to stay hydrated from all the alcohol! ;)

 

Dan.

[Tall-Cruiser]

You are quite welcome!

 

I have to thank MS52 for providing it for me....I added it to my contacts list!

 

Use that e-mail...I believe you WILL get a response!

 

Thanks. I sent off my email this morning. Will let everyone know when i get a response.

[MS52]

I had a second response to my email - I expressed a concern of how they would know we paid before 10/4/13

 

Thank you for your response.

 

Please note we have identified all the guests who will be granted access to the upgraded barbeque buffet on Barefoot beach, will notify all the pertinent ships for each voyage and wristbands will be distributed to the guests onboard.

 

I hope I have fully answered your questions, however, should you have any additional concerns, please feel free to contact me and I will do my best to assist.

This was something new. They will distribute the wristbands ONBOARD so the attendant will already know. I, for one, would really appreciate it if people would report their experiences back here. We don't go until January. If it looks like it will be a hassle, I'll cancel. I preplan as much as I can so when I vacation, I vacation.

 

 

Edited October 10, 2013 by MS52

[marklodi]

Thank you as well for the email for Mr. Goldstein. We not only were hit with this change, but also had one of our other excursions cancelled and had to rebook something different. We just sent him an email explaining our concerns and displeasure and I will share what we receive in reply.

[BND]

I posted this on the other thread too: Went ahead and cancelled our cabana for Nov 5. Not just because of this change, but that was part of it as I don't believe they will honor the buffet as it's too hard to manage. My honda pilot had the alternator go today and I just decided the $225 is better used towards that.

[Brandonclan]

I had a second response to my email - I expressed a concern of how they would know we paid before 10/4/13

 

Thank you for your response.

 

Please note we have identified all the guests who will be granted access to the upgraded barbeque buffet on Barefoot beach, will notify all the pertinent ships for each voyage and wristbands will be distributed to the guests onboard.

 

I hope I have fully answered your questions, however, should you have any additional concerns, please feel free to contact me and I will do my best to assist.

 

This was something new. They will distribute the wristbands ONBOARD so the attendant will already know. I, for one, would really appreciate it if people would report their experiences back here. We don't go until January. If it looks like it will be a hassle, I'll cancel. I preplan as much as I can so when I vacation, I vacation.

 

 

 

 

Yes, also hope someone comes back and reports on the situation first hand. That is a totally new procedure.

[CleveRocks]

Yes, also hope someone comes back and reports on the situation first hand. That is a totally new procedure.

I'll be there on November 5, 2013 at 9:00 a.m., a short 612 hours from now, not that I'm counting or anything .... :rolleyes:

 

I'm not paying for Internet during the cruise, so don't expect a report until Nov. 10 or after.

[Laid-back]

I had a second response to my email - I expressed a concern of how they would know we paid before 10/4/13

 

Thank you for your response.

 

Please note we have identified all the guests who will be granted access to the upgraded barbeque buffet on Barefoot beach, will notify all the pertinent ships for each voyage and wristbands will be distributed to the guests onboard.

 

I hope I have fully answered your questions, however, should you have any additional concerns, please feel free to contact me and I will do my best to assist.

 

This was something new. They will distribute the wristbands ONBOARD so the attendant will already know. I, for one, would really appreciate it if people would report their experiences back here. We don't go until January. If it looks like it will be a hassle, I'll cancel. I preplan as much as I can so when I vacation, I vacation.

 

 

This should be really interesting because unless they give out 6 wristbands on board for each qualifying cabana they have no way of knowing others in the party since the cabanas are booked under only one name. I tried connecting other staterooms and the total bill for one cabana came to $1500. So they only have the name of the booking person and have no idea whether there are 2, 4, or 6 people in them. I rather doubt that this is going to work.

[erin_cruisers]

I wonder if Celebrity is grandfathering people as well. I'm booked for January and made my reservation months ago. Who do I contact with Celebrity for this? Thanks!

 

I certainly hope so. I can't see why not. :cool:

We are booked on the Celebrity Sihouette with a cabana at Nellie's.

I guess we'll wait patiently (or impatiently) for the first few cruisers back with news....

[nbsjcruiser]

This should be really interesting because unless they give out 6 wristbands on board for each qualifying cabana they have no way of knowing others in the party since the cabanas are booked under only one name. I tried connecting other staterooms and the total bill for one cabana came to $1500. So they only have the name of the booking person and have no idea whether there are 2, 4, or 6 people in them. I rather doubt that this is going to work.

 

I hope they do give out the 6 bands. There are only 2 in my cabin but I shared the price with another cabin. I still have not heard back from anyone yet. It was nice to hear that some of you are getting responses back.

Edited October 11, 2013 by nbsjcruiser

[melbur]

I received this reply from the Shorex email . . . you can see it includes Celebrity also

 

Good Day Melanie xxxxxxxx

 

Greetings from Miami,

 

Thank you for contacting us regarding your cabana rental at Nellie's beach.

 

We have made one change to the cabana amenities at Nellie's beach. The upgraded buffet to Barefoot beach is no longer available, however the other dining options remain available, as well as the traditional amenities associated with the cabanas.

 

Guests who reserved their cabana on or before October 4, 2013 will not be affected by this change. Guests who reserved their cabana after October 4, 2013 will experience the new dining modification.

 

If you have any questions concerning your reservations, please do not hesitate to get in touch.

 

Should you have additional questions, please feel free to contact us.

 

Thank you and have a great day

 

Deborah Forbes-Grant| Coordinator, Global Tour Operations

fax: 305-539-4131| email: shorex@rccl.com

 

Azamara Club Cruises| Celebrity Cruises|Royal Caribbean International

[Tall-Cruiser]

I received this reply from the Shorex email . . . you can see it includes Celebrity also

 

Good Day Melanie xxxxxxxx

 

Greetings from Miami,

 

Thank you for contacting us regarding your cabana rental at Nellie's beach.

 

We have made one change to the cabana amenities at Nellie's beach. The upgraded buffet to Barefoot beach is no longer available, however the other dining options remain available, as well as the traditional amenities associated with the cabanas.

 

Guests who reserved their cabana on or before October 4, 2013 will not be affected by this change. Guests who reserved their cabana after October 4, 2013 will experience the new dining modification.

 

If you have any questions concerning your reservations, please do not hesitate to get in touch.

 

Should you have additional questions, please feel free to contact us.

 

Thank you and have a great day

 

Deborah Forbes-Grant| Coordinator, Global Tour Operations

fax: 305-539-4131| email: shorex@rccl.com

 

Azamara Club Cruises| Celebrity Cruises|Royal Caribbean International

 

Thanks for sharing. still take the email with you on your sailing.

[phabric]

I send an email to Shorex and a copy of that to A Goldstein. I have not heard back from Shorex. Today, I received a voice box message from a Executive Guest Specialist, saying she is going to refund for the cabana. I did not ask for a refund. I then went to my emails and I received the same email like the others on this thread that the upgrade has been removed unless you purchased before Oct 4, 2013 with no mention on refunding me for the cabana. I tried reaching this person and left a message with someone else stating I did not to cancel the cabana. I will wait and see what happens.

Edited October 11, 2013 by phabric

[jakenashleysmom]

I received this reply from the Shorex email . . . you can see it includes Celebrity also

 

Good Day Melanie xxxxxxxx

 

Greetings from Miami,

 

Thank you for contacting us regarding your cabana rental at Nellie's beach.

 

We have made one change to the cabana amenities at Nellie's beach. The upgraded buffet to Barefoot beach is no longer available, however the other dining options remain available, as well as the traditional amenities associated with the cabanas.

 

Guests who reserved their cabana on or before October 4, 2013 will not be affected by this change. Guests who reserved their cabana after October 4, 2013 will experience the new dining modification.

 

If you have any questions concerning your reservations, please do not hesitate to get in touch.

 

Should you have additional questions, please feel free to contact us.

 

Thank you and have a great day

 

Deborah Forbes-Grant| Coordinator, Global Tour Operations

fax: 305-539-4131| email: shorex@rccl.com

 

Azamara Club Cruises| Celebrity Cruises|Royal Caribbean International

 

Received the same response and find the wording interesting to say the least! I would not have cancelled the cabana either way as I enjoy the environment, will have premium liquor package and enjoy having cocktails delivered, kids like the floaty mats! its all good......:p

[Tall-Cruiser]

On or about 1:15Pm Eastern I received a voicemail from a lady at RCI executive office referencing my email to Adam Goldstein about the Nellie’s Beach Cabana I reserved. She basically said she was following up on my request for clarification and confirmation and in so doing will also send an email.

Below is the email I received this afternoon similar to those above.

------------------------------

Greetings from Miami,

 

Thank you for contacting us regarding your cabana rental at Nellie's beach.

 

We have made one change to the cabana amenities at Nellie's beach. The upgraded buffet to Barefoot beach is no longer available, however the other dining options remain available, as well as the traditional amenities associated with the cabanas.

 

Guests who reserved their cabana on or before October 4, 2013 will not be affected by this change. Guests who reserved their cabana after October 4, 2013 will experience the new dining modification.

 

If you have any questions concerning your reservations, please do not hesitate to get in touch.

 

Thank you and have a great day.

 

Deborah Forbes-Grant| Coordinator, Global Tour Operations

fax: 305-539-4131| email: shorex@rccl.com

Azamara Club Cruises | Celebrity Cruises | Royal Caribbean International

----------------------------------------

Thank you to all of you that shared the email addresses to get a resolution from RCI. To Dan, MS52 and others on the boards, great information sharing and team work.

[Tall-Cruiser]

I just received a second email and shortly after a lady called. She was very nice and pleasant and wanted to make sure I received the emails and thanked me for our loyalty to RCI.

Below is part of the new email.

----------------------

Thank you for contacting the executive offices of Royal Caribbean Cruises, Ltd. Your correspondence to Mr. Goldstein was forwarded to my attention upon review, and I welcome this opportunity to respond on his behalf.

I am sending this response as I was unable to reach you via telephone earlier as planned. We appreciate your comments regarding the amenities associated with the cabana rentals in Labadee and apologize for your displeasure with the lack of response conveyed.

Please understand the upgraded barbeque buffet, offered on Barefoot Beach, one of Labadee’s beaches exclusively reserved to suite guests, was also made available to cabana guests from other Labadee beaches, and generated unexpected crowding as a result. In order to maintain a premium beach experience, Royal Caribbean will start enforcing the exclusive access of Barefoot Beach to top suite guests only.

Please note that guests who have purchased a private cabana on Nellie’s Beach will still have exclusive use of their cabana for the day. Other cabana amenities include a built-in ceiling fan, luxury resort-style lounge chairs, two floating mats, beach towels, a water cooler with six bottles of water and a personal cabana attendant. Guests in these cabanas are invited to join the beach barbeque buffet at Columbus Cove Café, Dragon’s Café and Café Labadee. Guests who have already purchased private cabanas at Nellie’s Beach prior to October 4, 2013 will still be able to access Barefoot Beach’s upgraded beach barbeque buffet.

We have identified all the guests who will be granted access to the upgraded barbeque buffet on Barefoot beach, will notify all the pertinent ships for each voyage and wristbands will be distributed to the guests onboard.

We truly hope our guests will enjoy a memorable day during their call at Labadee, one of Royal Caribbean’s highest-rated Caribbean destinations and private beach paradise located on the northern coast of Haiti. The destination features five beaches, a Haitian artisan market, an extensive array of watersports options, as well as exciting attractions such as the 2,600-foot Dragon’s Breath Flight Line, the world’s longest zip line over water, the 300-foot Dragon’s Splash Waterslide, and the Dragon’s Tail Alpine Coaster.

----------------------

[Laid-back]

I send an email to Shorex and a copy of that to A Goldstein. I have not heard back from Shorex. Today, I received a voice box message from a Executive Guest Specialist, saying she is going to refund for the cabana. I did not ask for a refund. I then went to my emails and I received the same email like the others on this thread that the upgrade has been removed unless you purchased before Oct 4, 2013 with no mention on refunding me for the cabana. I tried reaching this person and left a message with someone else stating I did not to cancel the cabana. I will wait and see what happens.

 

So now they have swung the other direction and are cancelling, without being asked to do so, for some who have voiced a concern. I voiced my concern long ago in three places and have heard nothing so don't know what that means. Likely not good. :confused:

[marklodi]

So now they have swung the other direction and are cancelling, without being asked to do so, for some who have voiced a concern. I voiced my concern long ago in three places and have heard nothing so don't know what that means. Likely not good. :confused:

 

Received the same email as others have posted here, also assuring me that since I booked and paid before October 4th, we will still get the enhanced buffet. I have printed out that email and will take it with me along with my proof of purchase, which has the date I booked (July) on it.

 

I also had one additional line on our email that I had not seen before:

 

"...Additionally, we have no current plans to lower the price of our cabanas..."

 

That was in response to my mentioning I thought if the amenities were being reduced, that the price should be as well.

[Lionesss]

Received the same email as others have posted here, also assuring me that since I booked and paid before October 4th, we will still get the enhanced buffet. I have printed out that email and will take it with me along with my proof of purchase, which has the date I booked (July) on it.

 

I also had one additional line on our email that I had not seen before:

 

"...Additionally, we have no current plans to lower the price of our cabanas..."

 

That was in response to my mentioning I thought if the amenities were being reduced, that the price should be as well.

 

Great question about reducing the price.

You were thinking.

Thanks for posting.

Sea Ya