Suggestions to NCL on how to enhance/improve cruise experirence

[Twiz]

I am glad they have Pepsi products I hate Coke !! I do love the coffee card idea I would get one if it were offered ...

[Planmaam]

I am going to ignore the nay-sayers and stick with the OP: A Coffee Card available for purchase would be great. I wonder how much revenue they get from the Atrium Cafe? How much would their sale revenue increase with a coffee card with a set price for a set number of coffee drinks? Bottom line' date=' I bet MANY more people would buy and net profit would increase. Worth a try, NCL?????

 

Also, in the pre-boarding suite area they could have sampling plates of the afternoon suite treats. You could then better decide and let the butler know what you would like to be delivered each afternoon. That as opposed to him figuring out mid-week what you were eating and just bring that. Sometimes people who are new to the suites have no idea what is available so don't ask. They could be to taste or just to view. They could have cards to fill in what you would like to be delivered, with your name and cabin, that could then be passed to the butler. This would 1) give you what you like/want 2) save NCL $ on less wasted food that is not eaten 3) truly enhance the suite experience 4) Increase your desire to tip the butler. Who wouldn't win in this situation???!!!

 

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I love both of those ideas, too, Medicalma'am!

 

I agree that the examples of treats in the suite lounge doesn't help people other than those in suites, but it could truly save them money, as you said.

 

And I've said before that I would love the coffee card idea.

 

Then that NCL acknowledge the passenger they got ideas from which get implemented with some sort of on-board perk or OBC!

[Rebels82]

Have one side of ship's balconies non smoking and one side smoking. I know everyone has rights but when a non smoker is next to a smoker on his/her balcony, it is not fun for the non smoker. Some smokers are more considerate than others. This would help NCL differentiate itself from RCL who has said no smoking on all balconies, and from other lines that allow smoking on all balconies.

[JasonV1]

I'd be happy if a line simply enforced the rules.

 

I took the plunge and booked my first Haven suite on the Getaway this August. I'll be very disappointed if the area is full of people who got in by getting keys from someone in a Haven suite who got extra keys (such as a group with multiple cabins, some Haven some not). I'm not saying this is an epidemic, but I've heard it definitely does happen.

 

That, plus chair hogs. This is a problem with many lines of course, I don't want to make NCL sound unique in that regard.

[PorkChopKid]

Get rid of Pepsi and carry coke products like most other cruise lines do.

 

Please stick with Pepsi products, and don't try to emulate other cruiselines.

 

Therein lies the problem that every cruise line faces when deciding what to do. It's impossible to please everyone so we, as the cruise customer, have to look at the whole package and decide where to put our money.

[nadeki]

Change the cheap champagne that is given to platinum members and suite guests...... it would be nice to have a choice of a cheap bottle of wine.....usually you can get it changed but it is not easy and it is a waste of vacation time.

 

 

In the restaurants the complimentary wine menu for platinum guests offers some very undrinkable selections.

 

Bring back fruit soups and proper cream in to go with the scones in the afternoons.

 

It seems the platinum perks are not worth that much because you can't buy the unlimited dining package because you already get a free dinner one night. Spa discounts are only on signature treatment on sea days etc....

[cruiserssandr]

Do like Celebrity does and allow 2 bottles of wine per couple, to be consumed in the cabin, for drinking in the cabin with no corkage fee

[peg013]

Change the cheap champagne that is given to platinum members and suite guests...... it would be nice to have a choice of a cheap bottle of wine.....usually you can get it changed but it is not easy and it is a waste of vacation time.

 

 

In the restaurants the complimentary wine menu for platinum guests offers some very undrinkable selections.

 

Bring back fruit soups and proper cream in to go with the scones in the afternoons.

 

It seems the platinum perks are not worth that much because you can't buy the unlimited dining package because you already get a free dinner one night. Spa discounts are only on signature treatment on sea days etc....

 

You get a $20 discount on the price of the UDP because you won't be using one night because of your platinum dinner which I think is quite fair. Plus they now added the dinner show the first evening (on the ships that have one) to the UDP.

Edited April 22, 2014 by peg013

[nadeki]

You get a $20 discount on the price of the UDP because you won't be using one night because of your platinum dinner which I think is quite fair. Plus they now added the dinner show the first evening (on the ships that have one) to the UDP.

 

How do you know about the $20 off? I have not seen that anywhere.

[MATHA531]

Therein lies the problem that every cruise line faces when deciding what to do. It's impossible to please everyone so we, as the cruise customer, have to look at the whole package and decide where to put our money.

 

It is very possible to please evrybody. Carry them both! (American airlines does).

[Cretia]

Get rid of Pepsi and carry coke products like most other cruise lines do.

 

Please stick with Pepsi products, and don't try to emulate other cruiselines.

 

I don't really care if NCL stocks Pepsi or Coke products, but more diet options of whichever product would be great. It gets old when diet pepsi/coke is your only option when they could offer diet versions of Mt. Dew, 7up, Sierra Mist, or Pepsi Max or their Coke equivalents.

[WouterC]

What I and my DW really miss is a more limited beverage package. When we sailed MSC, we loved what they offered, called Allegrissimo package. You get soft drinks (can, not fountain), ice cream from the parlor, a selection of wine and a limited number (12 I believe) of alcoholic cocktails.

 

Basically, more choices in beverage packages.

 

Ability to buy spa pass, posh pass online.

 

Make it clear where NCL has shuttle buses, preferably in online account, vacation day by day. People booking an excursion to get in town then discovering there is a shuttle bus only leads to frustration.

 

Overview somewhere on the ship mentioning where and when the ship will pass a nice view.

 

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Edited April 22, 2014 by WouterC

[blackwing]

If there is a kid's splash play area, like the SpongeBob on Getaway, then NCL needs to have a staff member monitoring the area. Kids get ROUGH on the little slide. Too often, their parents are nowhere to be found (some seem to believe that their 8 or 9 year old is old enough to take care of themselves and disappear to do their own thing). This creates an unsafe environment for the younger kids. An NCL staff member who can supervise the area and ensure that kids don't block the slide or push others down it or bully younger kids would certainly add a lot to the enjoyment of younger kids.

 

Since these kids' parents are missing, and since I was a parent of younger children, yes, unfortunately, I had to be "THAT GUY" and yell at other people's kids when I felt mine were about to get hurt. I wasn't proud of it, but the alternative is to watch other kids punch and push mine.

 

 

There needs to be more ice dispensers in the drink area of the buffet. There are two drink dispensers, which is great. But there's only one ice machine per station. And unfortunately, you can get water from the same machine (even though you can get water from the drink dispensers too). People would fill up four glasses of ice for their family, then fill up four glasses of water, hogging the ice machine.

[kcwingwalker]

Eliminate the fabulous, greatly reduced items for sale in the atrium!

 

So tacky!

[Casino Comp Chick]

Get rid of Pepsi and carry coke products like most other cruise lines do.

 

Keep the Pepsi, but get real cherry pepsi (as opposed to pepsi with nasty cherries in it)

[meatball_nyc]

Do like Celebrity does and allow 2 bottles of wine per couple, to be consumed in the cabin, for drinking in the cabin with no corkage fee

 

 

I like this idea. Carnival used to do that too. Cheers!

 

 

Robin

Norwegian Breakaway July 2014

Carnival Miracle 2010

Carnival Legend 2006

Every Day at Sea is a Great Day

[peg013]

How do you know about the $20 off? I have not seen that anywhere.

 

http://www.ncl.com/terms/shorex-dining-entertainment-spa#dining

Ultimate Dining Package

 

The Ultimate Dining Package is available via pre-sell or onboard purchase on days 1-2 of the voyage only. On 3-day sailings, the package is only for sale on day 1. No refunds are available if fewer restaurants are visited. The Ultimate Dining Package is non transferable. A la carte priced restaurants and Ocean Blue are not included in the Ultimate Dining Package, but will be discounted 20% for those purchasing the package. Carlo’s Bakery items, Ice Cream Bar, Gelato, 24/7 Pizza Chef’s Table is not included in the Ultimate Dining Package. The UDP does not include beverages. No Kids pricing, package available for guest 13 and older. Excludes all 1- and 2-day sailings. Includes add-ons in Le Bistro such as Fruit de Mer, Lobster and Cote De Boeuf. The package does not apply to Special Occasion/Holiday menus (New Year’s, Christmas, etc). Latitudes Platinum Guests will receive a $20 discount on the Ultimate Dining Package (as they receive 1 complimentary dinner in Le Bistro). Additional main courses in Cagney’s and Le Bistro will be charged at $10.00.

[rochelle_s]

How do you know about the $20 off? I have not seen that anywhere.

 

You can find this information on the NCL website.

 

http://www.ncl.com/freestyle-cruise/gifts-and-more#diningpackage

 

It is buried a little but it is there. If you check out the Ultimate Dining Package and then go to the Terms & Conditions, you will find this;

 

Ultimate Dining Package

The Ultimate Dining Package is available via pre-sell or onboard purchase on days 1-2 of the voyage only. On 3-day sailings, the package is only for sale on day 1. No refunds are available if fewer restaurants are visited. The Ultimate Dining Package is non transferable. A la carte priced restaurants and Ocean Blue are not included in the Ultimate Dining Package, but will be discounted 20% for those purchasing the package. Carlo’s Bakery items, Ice Cream Bar, Gelato, 24/7 Pizza Chef’s Table is not included in the Ultimate Dining Package. The UDP does not include beverages. No Kids pricing, package available for guest 13 and older. Excludes all 1- and 2-day sailings. Includes add-ons in Le Bistro such as Fruit de Mer, Lobster and Cote De Boeuf. The package does not apply to Special Occasion/Holiday menus (New Year’s, Christmas, etc). Latitudes Platinum Guests will receive a $20 discount on the Ultimate Dining Package (as they receive 1 complimentary dinner in Le Bistro). Additional main courses in Cagney’s and Le Bistro will be charged at $10.00.

 

 

Rochelle

[NLH Arizona]

How do you know about the $20 off? I have not seen that anywhere.

From NCL's site:

 

Ultimate Dining Package

 

Take advantage of Norwegian's Ultimate Dining Package – Try a Norwegian specialty restaurant every night of your cruise for one special rate. Bring your appetite and desire to taste something deliciously new each day.

A la carte priced restaurants and Ocean Blue are not included in the Ultimate Dining Package, but will be discounted 20% for those purchasing the package. Entertainment based dining and 1- and 2-day sailings are excluded. See FAQs and Terms & Conditions for more details.

 

 

Please note:

• Platinum level Latitude Members will receive a $20.00 discount off the total Ultimate Dining Package price
  

[sjbdtz]

Change the cheap champagne that is given to platinum members and suite guests...... it would be nice to have a choice of a cheap bottle of wine.....usually you can get it changed but it is not easy and it is a waste of vacation time.

 

It seems the platinum perks are not worth that much because you can't buy the unlimited dining package because you already get a free dinner one night. Spa discounts are only on signature treatment on sea days etc....

 

 

Improve the website and allow various selections (Princess does this well) such as beds together or apart, pillow choice, Red or White, allergies, etc.

 

 

I'd like to be able to pre-book things and then choose whether to prepay or post-pay. Since I frequently get casino comps which cover my on board spending, I'm stuck having to wait until boarding and then hope that the Shore-Ex or Speciality isn't full.

 

.

[rochelle_s]

How do you know about the $20 off? I have not seen that anywhere.

 

Looks like there was a few of us all answering you at the same time.

 

Sorry for the multiple posts we were not ganging up on ya ...just all typing at the same time.:D

 

 

Rochelle

[cadien]

I am glad they have Pepsi products I hate Coke !! I do love the coffee card idea I would get one if it were offered ...

 

I'd love to see one of those all-non-alcoholic-beverages packages that includes both coffee drinks and smoothies. My family goes through a ton of smoothies.

[peg013]

Looks like there was a few of us all answering you at the same time.

 

Sorry for the multiple posts we were not ganging up on ya ...just all typing at the same time.:D

 

 

Rochelle

 

At least we all had the same answer - a rarity around here sometimes, LOL. :)

[WouterC]

Oh yeah, I also want to mention how nice and short the online check in process was. RCI is nice, but their online check in process makes me feel like being questioned for committing a crime! Takes so much time and they want to know so much.

 

Norwegian: two thumbs up for your online check in!

 

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Edited April 22, 2014 by WouterC

[nadeki]

You can find this information on the NCL website.

 

http://www.ncl.com/freestyle-cruise/gifts-and-more#diningpackage

 

It is buried a little but it is there. If you check out the Ultimate Dining Package and then go to the Terms & Conditions, you will find this;

 

Ultimate Dining Package

The Ultimate Dining Package is available via pre-sell or onboard purchase on days 1-2 of the voyage only. On 3-day sailings, the package is only for sale on day 1. No refunds are available if fewer restaurants are visited. The Ultimate Dining Package is non transferable. A la carte priced restaurants and Ocean Blue are not included in the Ultimate Dining Package, but will be discounted 20% for those purchasing the package. Carlo’s Bakery items, Ice Cream Bar, Gelato, 24/7 Pizza Chef’s Table is not included in the Ultimate Dining Package. The UDP does not include beverages. No Kids pricing, package available for guest 13 and older. Excludes all 1- and 2-day sailings. Includes add-ons in Le Bistro such as Fruit de Mer, Lobster and Cote De Boeuf. The package does not apply to Special Occasion/Holiday menus (New Year’s, Christmas, etc). Latitudes Platinum Guests will receive a $20 discount on the Ultimate Dining Package (as they receive 1 complimentary dinner in Le Bistro). Additional main courses in Cagney’s and Le Bistro will be charged at $10.00.

 

 

Rochelle

Thanks, I wish I had known that last week. Think we will try this for our June trip.......