Broken Arm

[paulatay]

Just off the Triumph. My 13 year old daughter had 2 bones broken when an exterior door slammed on her.

 

Curious as to how you think Carnival should have handled the situation.

[LyndaKroooze]

Medical attention? Cast?

[Pirate Dude]

I would say a cast or splint would be the appropriate medical approach depending on the break

[firemanbobswife]

Xray and cast. Follow up with your Doctor at home. Nothing more, nothing less.

[ATL_Miami_Cruiser]

If it were my daughter I'd be pissed! But realistically other than medical care you can document the event and seek legal options or contact Carnivals exec team. Since it's a medical/injury issue I'm sure Carnival's lawyers aren't dumb enough to give you anything without a formal settlement offer, that's if they decide to offer anything without a formal lawsuit.

 

Good luck and I hope your daughter has a quick recovery

Edited January 12, 2016 by ATL_Miami_Cruiser

[Sweet Dutch Girl]

Curious as to how you think Carnival should have handled the situation.

 

Are you asking about medical treatment or are you assuming negligence on Carnival's part and what you should have received beyond care for your daughter.

 

Accidents happen on ships just like they do on land. And kids get hurt slipping and falling, scraping themselves on water slides, falling up and down stairs, stubbing their toes, knocking their shins, and yes, even breaking their arms when the outside wind forces itself against exterior doors. Liability on Carnival's part is pretty hard to prove.

[boaterette]

Xrays a cast and something for the pain.

[hftmrock]

some questions

 

Did she open the door and somehow the door shut on her arm?

Was it a family member who opened the door in front of her?

Was it another child who opened it in front of her?

Was it a crew member who opened the door before her?

Was she paying attention when going through the door?

Did you check the door to see if anything was wrong with the door (like closing ridiculously quick). if so, did you video it?

Was anyone with her at the time?

Did you contact the doctor on board? what did the doctor do?

Did you leave to get it taken care of or did you finish the cruise? What day of the cruise was it?

 

typically, people don't get an arm caught in a door so the particulars might be important.

Edited January 12, 2016 by hftmrock

[Pesh]

Totally depends on the circumstances. If she was just standing around and a faulty door broke free from its prop and crushed her arm, that could be one thing. If she was going through the door and she mis-maneuvered, then it's just an accident (like slamming your finger in a door). You'd have to give us more details about what happened.

[paulatay]

I'm certainly not anticipating Carnival to compensate me in any way. I'm just disappointed we were treated as just another number. No one followed up. No one checked to see if we needed anything. Security immediately took over and the employees stopped talking to us. They tried to make us depark in Cozumel to go to a private hospital and have her seen by a doc there to clear her to continue the trip. They couldn't give us any indication of the costs and constantly reminded it was our financial responsibility. Everything was very hush hush and the crew started whispering and moving away from us to talk. The whole thing made me so nervous. There were so many questions and everyone wanted to avoid us. We had to be very aggressive to get any answers.

 

Thankfully, we were able to send the X-ray pics (which they denied us at first) to 2 different orthopedic specialist who both agreed she was able to wait til we got home. (Accident happened Friday and we docked Monday.) Then Carnival finally agreed to allow her to stay on if we signed a liability waiver. Of course, I would have gotten off in a heartbeat had it been serious or if she was in a lot of pain. But she was a champ. Not one tear, not one complaint from her.

[paulatay]

I should add the next day the door had a "caution" sign on it.

[Pesh]

That sounds scary. I'm sure the crew were freaked out about doing something wrong or creating liability. No matter the circumstance, it sounds like your daughter is quite a trouper!

[hftmrock]

I'm certainly not anticipating Carnival to compensate me in any way. I'm just disappointed we were treated as just another number. No one followed up. No one checked to see if we needed anything. Security immediately took over and the employees stopped talking to us. They tried to make us depark in Cozumel to go to a private hospital and have her seen by a doc there to clear her to continue the trip. They couldn't give us any indication of the costs and constantly reminded it was our financial responsibility. Everything was very hush hush and the crew started whispering and moving away from us to talk. The whole thing made me so nervous. There were so many questions and everyone wanted to avoid us. We had to be very aggressive to get any answers.

 

Thankfully, we were able to send the X-ray pics (which they denied us at first) to 2 different orthopedic specialist who both agreed she was able to wait til we got home. (Accident happened Friday and we docked Monday.) Then Carnival finally agreed to allow her to stay on if we signed a liability waiver. Of course, I would have gotten off in a heartbeat had it been serious or if she was in a lot of pain. But she was a champ. Not one tear, not one complaint from her.

 

it sounds like they handled it professionally for them and gave you all the information you needed to make decisions. you signed a liability waiver so you made the decision.

 

avoiding you is unfortunate but I guess they have seen people that are sue crazy so they were being very cautious

 

not sure if anything else needs to be done

 

 

I do give props to your daughter who was a champ in the situation

Edited January 12, 2016 by hftmrock

[firemanbobswife]

I'm glad she will be OK and that she was able to continue on without having to go to the hospital. Unfortunately accidents happen.

 

This serves as a good reminder why trip/accident insurance is always a good idea. No one can anticipate what will arise at any given time. It could have gotten expensive if your family had been forced to disembark in a foreign country.

[vwrestler171]

I'm sorry about your daughter. I remember something(maybe the fun times) talking about being careful when opening external doors.

 

With everyone in this country being sue happy, the employees there probably didn't want to risk doing anything to risk getting sued.

[volmoma]

I'm certainly not anticipating Carnival to compensate me in any way. I'm just disappointed we were treated as just another number. No one followed up. No one checked to see if we needed anything. Security immediately took over and the employees stopped talking to us. They tried to make us depark in Cozumel to go to a private hospital and have her seen by a doc there to clear her to continue the trip. They couldn't give us any indication of the costs and constantly reminded it was our financial responsibility. Everything was very hush hush and the crew started whispering and moving away from us to talk. The whole thing made me so nervous. There were so many questions and everyone wanted to avoid us. We had to be very aggressive to get any answers.

 

Thankfully, we were able to send the X-ray pics (which they denied us at first) to 2 different orthopedic specialist who both agreed she was able to wait til we got home. (Accident happened Friday and we docked Monday.) Then Carnival finally agreed to allow her to stay on if we signed a liability waiver. Of course, I would have gotten off in a heartbeat had it been serious or if she was in a lot of pain. But she was a champ. Not one tear, not one complaint from her.

 

 

So sorry...just curious. What type door? We're cruising with our granddaughters in a few months and need to let them know to beware!!

[mosaic_mom]

I'm certainly not anticipating Carnival to compensate me in any way. I'm just disappointed we were treated as just another number. No one followed up. No one checked to see if we needed anything. Security immediately took over and the employees stopped talking to us. They tried to make us depark in Cozumel to go to a private hospital and have her seen by a doc there to clear her to continue the trip. They couldn't give us any indication of the costs and constantly reminded it was our financial responsibility. Everything was very hush hush and the crew started whispering and moving away from us to talk. The whole thing made me so nervous. There were so many questions and everyone wanted to avoid us. We had to be very aggressive to get any answers.

 

Thankfully, we were able to send the X-ray pics (which they denied us at first) to 2 different orthopedic specialist who both agreed she was able to wait til we got home. (Accident happened Friday and we docked Monday.) Then Carnival finally agreed to allow her to stay on if we signed a liability waiver. Of course, I would have gotten off in a heartbeat had it been serious or if she was in a lot of pain. But she was a champ. Not one tear, not one complaint from her.

 

This sounds eerily familiar to me. We were on the Sunshine when we went to go to a nighttime show in the theater when it was dark in the room and my husband tripped over a black prop on the floor and fell face first on the floor and hit his head hard. Crew members were quick to help him up and rush him to the medical unit, but all they did was given him a bandaid for his bleeding head. There was no watching him for a head injury and no followup at all. The man is 70 years old. The crew did start to distance themselves from us too. It was weird. Fortunately, he was okay.

[loubetti]

How should Carnival deal with this aside from medical attention? Two words:

 

FREE CRUISE!

 

I am not kidding either.

 

Consult with an attorney, and here's one everyone hates for some odd reason.

 

http://www.cruiselawnews.com/

 

You need to take an aggressive stance here, otherwise Carnival will walk right over you.

[TxChick]

Another reason to cruise with insurance. My daughter is accident prone and this is a fear of mine, especially with waterworks. I'm glad your daughter didn't require surgery. Personally, I'm not sure how I'd feel about the situation, but I think that if it had happen without me while she was in camp carnival/ocean I'd be more apt to question things. There was a lawsuit recently in the Galveston area about a girl whose fingers where slammed in a door while she was in camp carnival. I understand accidents happen but IMO while my kids are in the hands of the employees I expect them to know where the dangers are and to anticipate them. I do feel that the employees are trained to clam up so they don't say anything to bring on a suit which, in turn, causes them to seem like inconsiderate jerks.

[Sweet Dutch Girl]

All we have been told is that there is an exterior door which slammed and a resulting broken arm. As another poster said, in a nutshell, what are the circumstances of the incident? Who was with your daughter, what door slammed, what was your daughter doing, was she carrying something, was someone assisting her through the door.

 

This is all so vague.

 

What crew was avoiding you: your steward, waiters and what did they have to do with the incident? Was she confined to the room that check-ups were warranted and not followed through with. Was she mobile?

 

A little more factual information, rather than a string of conspiracy theories would be helpful in allowing us to give you some sage advice.

[kona_wahine]

Just off the Triumph. My 13 year old daughter had 2 bones broken when an exterior door slammed on her.

 

Curious as to how you think Carnival should have handled the situation.

 

Here's my take, for what it's worth. I'm sure carnival employees are trained to distance themselves and not say anything incriminating in fear of lawsuits. With all the ships times all the passengers, can you imagine the accidents that happen? Do I think they should have showed concern? That's the human thing to do. But if the employees know they could end up in trouble, then of course they are going to do what their employer tells them to do.

[USNUZULOOSE]

Sad fact is most company's don't allow employee's to apologize. And they only ask if they can call someone for you. That is how it worked when I was working. I couldn't even ask if they were okay. It made me feel like garbage. I had one man get mad at me. Nothing I could say, as it could have cost me my job.

 

I am sure the crew wanted to say something to you that would have made you feel better as well. It just totally sucks. I would have also taken pictures of the door that hit your daughter. Document everything , including what anyone told you. Don't leave out any detail. They need to make it right if it is their fault.

 

I will pray for her and your situation. I hope she feels better soon.

[RuthlessBoss]

Just off the Triumph. My 13 year old daughter had 2 bones broken when an exterior door slammed on her.

 

Curious as to how you think Carnival should have handled the situation.

 

I just can't get a visual of how this happened in a doorway that hundreds of others have gone through too.:confused: How does the door slam?

 

As for crew avoiding, the only ones needed are the medical team, not people who have other jobs to do.

[FTLCruiseGal]

Perhaps it was just your perception that the crew was avoiding you. They are quite busy dealing with thousands of other passengers on board.

 

Or, perhaps they are afraid of the litigious society that this country has created. We have to blame someone else for what is quite possibly our fault. Perhaps they are afraid that you will secretly videotape them and then pass it along to some news channel when you return home. Perhaps they know that you may contact some vulture of a lawyer to sue them as soon as you step foot on dry ground.

 

For anyone that says to contact a lawyer, please make sure that you have all the facts. Doors don't just slam on someone arm. There had to be fault of someone. Whether it be the person whose door the arm slammed on, someone that either accidentally (or even worse, horseplay) slammed the door on her arm, the manufacturer of the door closer, or of Carnival for not properly maintaining the door.

 

I work in a hotel, and it has gotten to a point that we are afraid to speak with anyone that is claiming something happened to them on our property. People sue for the most ridiculous reasons hoping that the big name companies will pay them off as it is cheaper than defending the lawsuit.

 

Rant over.

[hftmrock]

the OP signed a liability waiver. not much that can probably be done now.