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Upgrades and upsell....

chemmo

By chemmo,
in Royal Caribbean International

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chemmo Holiday Sharing Rare

chemmo

Posted
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If you are lucky enough to be given an upgrade is there a conversation or an email first or does your room number just change if you go to details?

 

I assume if you are offered an upsell they must talk to you first as you will be spending more....When would a call usually be made? Before final payment date, after final payment date?....

 

What influences who gets the call? Does C&A level help?

 

Thanks for any responses.

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DrewFoundLander

DrewFoundLander

Posted
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If you are lucky enough to be given an upgrade is there a conversation or an email first or does your room number just change if you go to details?

 

I assume if you are offered an upsell they must talk to you first as you will be spending more....When would a call usually be made? Before final payment date, after final payment date?....

 

What influences who gets the call? Does C&A level help?

 

Thanks for any responses.

 

Were received a call from Royal Caribbean Revenue outlining the complimentary upgrade offer 3 days before embarkation this past March. 1st time it's happened to us, we are diamond but unsure if that mattered.

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nelblu

nelblu

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Were received a call from Royal Caribbean Revenue outlining the complimentary upgrade offer 3 days before embarkation this past March. 1st time it's happened to us, we are diamond but unsure if that mattered.

 

I've never received any upgrades. So tier rank does not really matter. Hoping some day. LOL

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berylde

berylde

Posted
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We are on the Independence in December. Two weeks ago, I received an alert that prices had gone down. . I called RCCL and was able to upgrade to a higher suite level at no extra cost.

It pays to moniter for price drops

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chemmo Holiday Sharing Rare

chemmo

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We are on the Independence in December. Two weeks ago, I received an alert that prices had gone down. . I called RCCL and was able to upgrade to a higher suite level at no extra cost.

It pays to moniter for price drops

 

Thank you, how far away from your cruise are you?

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pasodancer Great Review Rare

pasodancer

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Same as poster above (IOS & Dec sailing) - called TA who called RCI and got upgraded to a OS (from GS) and $50 OBC (which is really unusual). This is the 4th consecutive cruise, after final payment, we had the price drop alert and we were able to upgrade to a higher level for either a few $ or nothing. This is the 1st time we got OBC after final payment.

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Intent2smile

Intent2smile

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We noticed about 30 days from our sail date that prices had dropped. My husband called our TA and asked how much it would be to upgrade our room from inside cabin to a ocean view. He gave him some outrageous number that was more than what we paid for our trip. We said thanks but no thanks. About 5 minutes later the travel agent calls us back, he had Royal Carribean on the line and they were offering us an ocean view for free. All we had to do was say yes.

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travelin_nat

travelin_nat

Posted
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Received two upgrades, both within a week of the cruise. No notification, just noticed our stateroom had changed on the website.

 

I'm surprised this is how they did it. We have an aft balcony next summer - I would not want to be moved without being contacted first. :eek:

 

I know you can change your preference on the website, but I assume that change would apply to all cruises....

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Suzyrn89

Suzyrn89

Posted
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Same as poster above (IOS & Dec sailing) - called TA who called RCI and got upgraded to a OS (from GS) and $50 OBC (which is really unusual). This is the 4th consecutive cruise, after final payment, we had the price drop alert and we were able to upgrade to a higher level for either a few $ or nothing. This is the 1st time we got OBC after final payment.

 

What system are you using to be notified of price alerts? Ive used couple of online travel sites but it seems like I get multiple alerts and the price is different.

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Clarea

Clarea

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I'm surprised this is how they did it. We have an aft balcony next summer - I would not want to be moved without being contacted first. :eek:

 

I know you can change your preference on the website, but I assume that change would apply to all cruises....

I'd change your preference on the website to "no upgrade" at least a month before your cruise and then change it back right after the cruise.

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Redddhot

Redddhot

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I'm surprised this is how they did it. We have an aft balcony next summer - I would not want to be moved without being contacted first. :eek:

 

I know you can change your preference on the website, but I assume that change would apply to all cruises....

 

Is and AFT cabin better than midship?

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Clarea

Clarea

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Is and AFT cabin better than midship?

Personal preference. Aft staterooms usually have much larger balconies that the same category side-facing stateroom. However, it's a long walk back there and vibration can be more intense.

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Redddhot

Redddhot

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Personal preference. Aft staterooms usually have much larger balconies that the same category side-facing stateroom. However, it's a long walk back there and vibration can be more intense.

Thanks,

we have an AFT cabin booked just wondered if there was un upgrade if it was worth it

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Suzyrn89

Suzyrn89

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Received the upgrade about 5 weeks before sail date.. I use a web site that charges $1 per ship/date for the alert

Don't know whether or not I can give the site. Have used it many times

 

Does the site work well? can you email me the site SUZYRN89 at yahoo dot com

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Beachammo

Beachammo

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I'd change your preference on the website to "no upgrade" at least a month before your cruise and then change it back right after the cruise.

 

We love being on the aft and have marked our profile "No Upgrades". The last few cruises we have been called about paying to upgrade. Offer was not lucrative enough for us to give up the aft balcony.

 

Did get a free upgrade to a JS from a d3 side balcony on our second cruise....not sure how that happened. I called Royal as I thought it was an error and didn't want to pay extra. Royal said we were selected for an upgrade with no extra charges. The price difference was over $800 when I checked before calling.

 

That's Royal!

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