Current Genies

[lhm929]

On 12/10/2019 at 12:01 PM, redmondang said:

I know we had Israel on oasis and it was bad but royal definitely made up for it! Then we had Augustine last December for our anthem trip and she was awesome!

 I have Israel in less than two weeks......is there something I should know?

[Cruise a holic]

Who are the current genies on the Harmony?  Since we are bidding on a two bedroom AQ suite not sure when or if he/she will contact us if we get the upgrade.

[Bigdog Tboo]

Has anyone had Genie Leroy?? We will be sailing with him on Ovation in January. 

[Grabthars Hammer]

On 12/10/2019 at 12:19 PM, kristenb87 said:

@Trivia Trickster It was so great meeting you and your adorable kids! We all keep thinking about what we were doing this time last week...according to my clock right now, it definitely included a cocktail and lots of food! We thought Romina was fabulous. Hopefully we will find each other cruising RCCL again!!

We were hoping for Derick and got Romina. This is the only post I can find that had Romina and thought she was great! All of the other posts are that she's new and they have her for a future sailing so no solid reviews of her yet. Can I ask if she did surprises or thoughtful gifts or did things that you didn't ask for? Or is she like Yen who does exactly what is asked of her, does a fantastic job but doesn't do anything you don't ask for? 

 

We were hoping for genie who surprises us with ideas and thinks of things to make our small kids happy. 

Edited January 28, 2020 by Grabthars Hammer

[Trivia Trickster]

2 minutes ago, Grabthars Hammer said:

Can I ask if she did surprises or thoughtful gifts or did things that you didn't ask for? Or is she like Yen who does exactly what is asked of her, does a fantastic job but doesn't do anything you don't ask for?

Romina was full of surprises! She put 3 matching teddy bears in my kids’ bed one night. Before Castaway Cay, shovels, buckets and beach toys were left in our room. We have a very specific and off menu cocktail that we enjoy, wherever we were, she’d magically show up with one for my husband and I. For every meal we ate, she had chocolate milkshakes waiting for my kids. Every afternoon she had chocolates, candies and nuts as well as our usual cocktail waiting for us. I had once mentioned to her that I love shrimp fried rice so she had the head chef of the windjammer make it for me during a special balcony dinner, which included 8(!) lobsters, a seafood tower, and a bunch of other food and drinks.
 

From me watching her and the other genies, I feel like she was really trying to prove herself and was going above and beyond what typical genies do. And her communicating via Facebook messenger made everything so simple and easy. I also wanted Derick originally and I’m sure he’s also good, but I would specifically request Romina if I sail again. She’s a treasure. Hope you guys have a great time! 

[Grabthars Hammer]

1 minute ago, Trivia Trickster said:

Romina was full of surprises! She put 3 matching teddy bears in my kids’ bed one night. Before Castaway Cay, shovels, buckets and beach toys were left in our room. We have a very specific and off menu cocktail that we enjoy, wherever we were, she’d magically show up with one for my husband and I. For every meal we ate, she had chocolate milkshakes waiting for my kids. Every afternoon she had chocolates, candies and nuts as well as our usual cocktail waiting for us. I had once mentioned to her that I love shrimp fried rice so she had the head chef of the windjammer make it for me during a special balcony dinner, which included 8(!) lobsters, a seafood tower, and a bunch of other food and drinks.
 

From me watching her and the other genies, I feel like she was really trying to prove herself and was going above and beyond what typical genies do. And her communicating via Facebook messenger made everything so simple and easy. I also wanted Derick originally and I’m sure he’s also good, but I would specifically request Romina if I sail again. She’s a treasure. Hope you guys have a great time! 

Thank you soooo much for the response!!! This makes me super happy to hear!

[kreneec28]

Does anyone know who the current Genies are on the Symphony?

[SwissMiss USA]

We will request Hanna on Ovation in May. She has said that this is possible if we put it in our survey. She is amazing. 

[lovescats5]

Who are the other genies on Ovation.  We are sailing Sept. 4 and would like to see if we know any of them.  At the end of the survey from RCI they ask if there is anything else you would like to say.  Just put down that you would like Hanna and when the genie's get the surveys they should make sure your request is honored.  Worked for us on Anthem.

[SherriZ366]

On 2/6/2020 at 4:35 PM, kreneec28 said:

Does anyone know who the current Genies are on the Symphony?

One is Bertie Almeida, who was previously a concierge on Brilliance and Freedom (where he was with Concierge Rahul Barua) 

[John&LaLa]

On 1/27/2020 at 7:58 PM, Trivia Trickster said:

Romina was full of surprises! She put 3 matching teddy bears in my kids’ bed one night. Before Castaway Cay, shovels, buckets and beach toys were left in our room. We have a very specific and off menu cocktail that we enjoy, wherever we were, she’d magically show up with one for my husband and I. For every meal we ate, she had chocolate milkshakes waiting for my kids. Every afternoon she had chocolates, candies and nuts as well as our usual cocktail waiting for us. I had once mentioned to her that I love shrimp fried rice so she had the head chef of the windjammer make it for me during a special balcony dinner, which included 8(!) lobsters, a seafood tower, and a bunch of other food and drinks.
 

From me watching her and the other genies, I feel like she was really trying to prove herself and was going above and beyond what typical genies do. And her communicating via Facebook messenger made everything so simple and easy. I also wanted Derick originally and I’m sure he’s also good, but I would specifically request Romina if I sail again. She’s a treasure. Hope you guys have a great time! 

 

Did they make it on your balcony?

I was going to jokingly ask for that (stir fry)

[Trivia Trickster]

17 minutes ago, John&LaLa said:

 

Did they make it on your balcony?

I was going to jokingly ask for that (stir fry)

They attempted to set it up on our balcony but it was a beginning December cruise departing Cococay and the wind was much too strong out there. I was able to set up multiple kids’ dinners on the balcony. 

Edited February 10, 2020 by Trivia Trickster

[stompy]

If we won a bid to ROYALUP and got Genie service could we get dinner from the specialty restaurants delivered to the room ?  And could other people not staying in the suite eat with us?

[RFerrington]

7 hours ago, stompy said:

If we won a bid to ROYALUP and got Genie service could we get dinner from the specialty restaurants delivered to the room ?  And could other people not staying in the suite eat with us?

Yes

 

Yes

Edited February 21, 2020 by RFerrington

[stompy]

Just now, RFerrington said:

Yes

 

Yes

 

Well here's hoping we get upgraded.  The other issue we're trying to deal with is we are sailing with another couple.  They have their own room.  If we win the RoyalUP to the Villa Suite we'd like to transfer their booking to our new room and get a refund of the JS fare.  Reservations and C&A both said we'd have to cancel and rebook which would really not make sense since we'd forfeit 100% of their fare.  

 

Would the Genie be able to make booking changes?  Or are they just in charge of stuff on board?

[Grabthars Hammer]

5 minutes ago, stompy said:

 

Well here's hoping we get upgraded.  The other issue we're trying to deal with is we are sailing with another couple.  They have their own room.  If we win the RoyalUP to the Villa Suite we'd like to transfer their booking to our new room and get a refund of the JS fare.  Reservations and C&A both said we'd have to cancel and rebook which would really not make sense since we'd forfeit 100% of their fare.  

 

Would the Genie be able to make booking changes?  Or are they just in charge of stuff on board?

Unfortunately that wouldn’t be possible to combine rooms. You’ll be subject to any penalties for the cancelled room. 
 

If the bid is accepted it is non-refundable so I would be careful of bidding if you were banking on splitting the cost. 

 

Genies are more subject to things they can do for you on board. 

[RFerrington]

Grabthars Hammer is correct.  If you try and cancel the other couple's reservation it would be 100% cruise fare forfeiture.  You will not be able to do this.  The other couple is welcome to move in with you in the Villa Suite but they will not receive any of the Star Class amenities and they will not get the money back on their current cabin.

[stompy]

1 hour ago, RFerrington said:

Grabthars Hammer is correct.  If you try and cancel the other couple's reservation it would be 100% cruise fare forfeiture.  You will not be able to do this.  The other couple is welcome to move in with you in the Villa Suite but they will not receive any of the Star Class amenities and they will not get the money back on their current cabin.

I guess “Never give up, never surrender” doesn’t apply in this case

[Michael1200]

There habe been questions on Ana Liao some time ago, but noone replied... Could anyone comment about what experience you had? Thank you!

[Biker19]

[Michael1200]

On 4/7/2019 at 12:52 PM, Flowerfield said:

Our Genie on the Allure will be Anna Liao. Anyone had her before and is willing to share their experiences? Any feedback will be greatly appreciated. 

Hi... it's a long time, but how was your xeperience with Ana?