Carnival Website Issues

[salty dingo]

We booked directly on Carnival's website, and are having a couple of issues. Thought I'd check here if anyone else has seen these, before I call them for help. I always like to solve a problem myself if I can.

 

1) My info was entered when I booked the cabin, but the other guest is listed as "TBA". I get a reminder when I log in to update the name. When I try to update, I get error "An unexpected response condition code has been received"

 

2) Although I have the correct VFIP number attached to my new booking, Carnival somehow has created a new VFIP account (with zero cruise history) and attached it to my login. So it appears on the website I am no longer about to be Platinum. I would really like to fix this.

 

Anyone have anything like this happen to you?

[ladavis88@hotmail.com]

I'm thinking that maybe there was just a glitch with the website today. I wasn't trying to do anything important, just trying to get a couple answers on the FAQ page, but I kept getting page errors, so I gave up. Hope you get your issues fixed!

[ragethjj23]

Same happened to me on my iPhone and mac. My fiancé tried on her pic and it worked.

[Sixtytwo]

Problems with Carnival's website?? No!!!! [emoji23] Join the club. But, it is concerning about the new VIFP number. I think I would be calling customer service and verifying your old VIFP number is still active and assigned to you. Then, have them ensure that number is truly attached to this latest booking. I do remember from several years ago someone "lost" their cruise history and had a difficult time getting it restored. Better safe than sorry!

 

 

Sent from my iPad using Forums

[takeyourmark]

I booked today and had the same error message when trying to enter my wife. Waiting to try again tomorrow

[easyboy]

Problems with Carnival's website?? No!!!! [emoji23] Join the club. But, it is concerning about the new VIFP number. I think I would be calling customer service and verifying your old VIFP number is still active and assigned to you. Then, have them ensure that number is truly attached to this latest booking. I do remember from several years ago someone "lost" their cruise history and had a difficult time getting it restored. Better safe than sorry!

I guess that is a wise thing to do, than being asked to prove later on what the real cruise history is.

[SkyPiglet]

....

2) Although I have the correct VFIP number attached to my new booking, Carnival somehow has created a new VFIP account (with zero cruise history) and attached it to my login. So it appears on the website I am no longer about to be Platinum. I would really like to fix this...

 

Mine did this too recently, I panicked at first, but now in the booking itself, I am back to my usual gold and my proper VFIP number. We used my wife's VFIP number to book since she gets casino offers. I am wondering if it needs processing time or something to verify people.

 

On the topic of cruise history, it might be wise to screenshot your history, once it is up and running, and make a copy on a google doc or something with the dates, ships, and booking numbers. I know you can click "claim past cruise" if there is one missing, so it would be good to have all that info, just in case.

[Towel Critter]

For the life of me I can't understand why a company the size of Carnival can't maintain a website without so many glitches. It's a constant issue. I just don't get it. I'm not bashing Carnival. I just honestly don't understand.

[riffatsea]

Agree that the web site should not have these problems.

Just call Carnival! Dial the 800 number and choose web site issues/tech support from the menu that you will hear. The folks at tech support will fix your issue themselves and send you an e mail confirming the change/update.

[Bevv]

We booked directly on Carnival's website, and are having a couple of issues. Thought I'd check here if anyone else has seen these, before I call them for help. I always like to solve a problem myself if I can.

 

1) My info was entered when I booked the cabin, but the other guest is listed as "TBA". I get a reminder when I log in to update the name. When I try to update, I get error "An unexpected response condition code has been received"

 

Anyone have anything like this happen to you?

 

Yes. Tried two different browsers on one computer, tried on another computer, no success over the period of several days I finally had to make a call to get my hubby on the ship.

[Moonarino]

Definitely had a problem yesterday (Wed 7/19), I got an error page the first time I tried to get on. And it still seems randomly sluggish today, so if it were me I'd give it another day or two.

 

 

For the life of me I can't understand why a company the size of Carnival can't maintain a website without so many glitches. It's a constant issue. I just don't get it. I'm not bashing Carnival. I just honestly don't understand.

 

I understand you're not bashing Carnival in particular, which is good to hear, coz in truth I hate trying to do anything at all on RCI's website specifically. And every update or redesign always makes it worse in one way or another.

 

I've been IT for many years, and the trouble is, IT budget and staff concerns very often take second (or third) fiddle to other corporate prioritie$. In corporate eyes, very often the only "priority" for IT is "Does it work?" And "If it works, what do you need more money for?" If a website is operating barely adequately, well, yeah, ok, it is "working".

 

:mad:

[salty dingo]

Thank you for the replies. I think I will have to resort to the telephone to get this sorted. It takes away from the booking experience to see website problems, so I do hope Carnival takes this seriously.

[Daphne'sMom]

Thank you for the replies. I think I will have to resort to the telephone to get this sorted. It takes away from the booking experience to see website problems, so I do hope Carnival takes this seriously.

 

I had this same issue assigning the second person after booking on my last cruise. I ended up calling Carnival after fighting with the site and the rep told me that you had to call in to have the second person assigned. In my case it was the second person (my mom) that ended up with 2 profiles. Just booked my extended family on a cruise for Mar 2018 and used my PVP this time. She (PVP) asked me if my mother was a Canadian citizen as somehow her profile must have gotten all messed up somewhere in the process:p (she has not ever even visited Canada, although that is on our bucket list).

[Webecruzen]

I have been having problems with Carnival's website for a couple of months. Don't know if it has to do with using an iPad but did try the laptop and same problems. Got so frustrated tried to go to RCIs website and it is just as bad.

[riclop]

Every line seems to be having issues.

[Towel Critter]

Definitely had a problem yesterday (Wed 7/19), I got an error page the first time I tried to get on. And it still seems randomly sluggish today, so if it were me I'd give it another day or two.

 

 

 

 

I understand you're not bashing Carnival in particular, which is good to hear, coz in truth I hate trying to do anything at all on RCI's website specifically. And every update or redesign always makes it worse in one way or another.

 

I've been IT for many years, and the trouble is, IT budget and staff concerns very often take second (or third) fiddle to other corporate prioritie$. In corporate eyes, very often the only "priority" for IT is "Does it work?" And "If it works, what do you need more money for?" If a website is operating barely adequately, well, yeah, ok, it is "working".

 

:mad:

With the kind of money Carnival is raking in these days there is no excuse for the constant problems with their website. These issues have to be affecting sales at least a little bit. One would think that would be enough motivation to get it fixed. And these issues aren't new. I've had trouble with the Carnival site off and on for several years. I rarely even visit that site anymore. It's easier and less frustrating to browse Carnival cruises elsewhere.

[Melbell76]

For the life of me I can't understand why a company the size of Carnival can't maintain a website without so many glitches. It's a constant issue. I just don't get it. I'm not bashing Carnival. I just honestly don't understand.

 

Honestly, this is our first carnival cruise and will likely be our last. The website almost never works on Safari and frequently doesn't work with chrome. I can't count how many times I tried to book something and just gave up to try another day.

 

Other cruise lines recognize that people's time has value.

[Moonarino]

With the kind of money Carnival is raking in these days there is no excuse for the constant problems with their website. These issues have to be affecting sales at least a little bit. ...

 

But it obviously is not affecting sales (in bottom line at least), and as long as it doesn't, it's not a priority. I don't actually have constant problems with the site (I can almost always do what I need to do), but I do think it's very poorly and inefficiently designed, and inefficient design is one of the biggest performance problems the site has. It's slow and clunky. But Carnival still sells and sells and sells.

[S.S.Oceanlover]

For the life of me I can't understand why a company the size of Carnival can't maintain a website without so many glitches. It's a constant issue. I just don't get it. I'm not bashing Carnival. I just honestly don't understand.

 

Don't ever book with RCI if you think CCL's website is bad.:eek:

 

Bill

[Moonarino]

Don't ever book with RCI if you think CCL's website is bad.:eek:

 

Bill

 

Amen to that. I avoid RCI's website with a passion. I only booked one of my three RCI sailings on their site, used TA's for the other two.