Laid-back Posted August 22, 2017 #1 Share Posted August 22, 2017 Just checked with RCI regarding Diamond, Diamond + internet benefit and received a rather uncertain response. I am sure that this has been discussed countless times before, but it appears that there may have been a fairly recent C&A loyalty benefit change that has discontinued that benefit. Anyone cruised recently to verify if that benefit has been discontinued. If it happens to be still in existence is it one 24 hour period or two? It is no longer listed as a loyalty benefit that I could find. Link to comment Share on other sites More sharing options...
Clarea Posted August 22, 2017 #2 Share Posted August 22, 2017 Just checked with RCI regarding Diamond, Diamond + internet benefit and received a rather uncertain response. I am sure that this has been discussed countless times before, but it appears that there may have been a fairly recent C&A loyalty benefit change that has discontinued that benefit. Anyone cruised recently to verify if that benefit has been discontinued. If it happens to be still in existence is it one 24 hour period or two? It is no longer listed as a loyalty benefit that I could find. Diamond: $20 off a package OR one free continuous 24-hour period of unlimited internet. Diamond Plus: $40 off a package OR two free continuous 24-hour periods of unlimited internet. Link to comment Share on other sites More sharing options...
gagirl7143 Posted August 22, 2017 #3 Share Posted August 22, 2017 Pinnacle now receive one per person surf and stream package. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
SbbquilterUT Posted August 22, 2017 #4 Share Posted August 22, 2017 We just sailed and got one 24 hour period for each of us as Diamond. You sign up for an account and at the end it shows as no charge. Link to comment Share on other sites More sharing options...
Laid-back Posted August 22, 2017 Author #5 Share Posted August 22, 2017 Diamond: $20 off a package OR one free continuous 24-hour period of unlimited internet.Diamond Plus: $40 off a package OR two free continuous 24-hour periods of unlimited internet. Thank you very much. Could not find it on the website and the rep was not sure. Link to comment Share on other sites More sharing options...
cruisinfanatic Posted August 22, 2017 #6 Share Posted August 22, 2017 Just checked with RCI regarding Diamond, Diamond + internet benefit and received a rather uncertain response. I am sure that this has been discussed countless times before, but it appears that there may have been a fairly recent C&A loyalty benefit change that has discontinued that benefit. Anyone cruised recently to verify if that benefit has been discontinued. If it happens to be still in existence is it one 24 hour period or two? It is no longer listed as a loyalty benefit that I could find. who told you it had changed? Link to comment Share on other sites More sharing options...
Laid-back Posted August 22, 2017 Author #7 Share Posted August 22, 2017 We just sailed and got one 24 hour period for each of us as Diamond. You sign up for an account and at the end it shows as no charge. Thank you Link to comment Share on other sites More sharing options...
CruisinDawn Posted August 23, 2017 #8 Share Posted August 23, 2017 Just a head up: You do need to go to customer service and tell them you want to apply your free time or discount. It's not automatic. BonVoyage Dawna Link to comment Share on other sites More sharing options...
Rare mac_tlc Posted August 23, 2017 #9 Share Posted August 23, 2017 Just a head up: You do need to go to customer service and tell them you want to apply your free time or discount. It's not automatic. BonVoyage Dawna It was automatically applied for us on the Oasis last week. You logged on and created an account. Once you gave it your name and cabin number, the discount was applied to any of the packages you chose. It showed the full price, the discount, and the net price. mac_tlc Link to comment Share on other sites More sharing options...
gliles Posted August 23, 2017 #10 Share Posted August 23, 2017 Pinnacle now receive one per person surf and stream package. Sent from my iPad using Forums I thought the question was about Diamond? Link to comment Share on other sites More sharing options...
Ken at the beach Posted August 23, 2017 #11 Share Posted August 23, 2017 Thank you very much. Could not find it on the website and the rep was not sure. The perks (coupons on your Seapass card) that you receive on board have never been listed on Royal's website. Link to comment Share on other sites More sharing options...
blackshirt Posted August 23, 2017 #12 Share Posted August 23, 2017 Just a head up: You do need to go to customer service and tell them you want to apply your free time or discount. It's not automatic. BonVoyage Dawna It was automatically applied for us on the Oasis last week. You logged on and created an account. Once you gave it your name and cabin number, the discount was applied to any of the packages you chose. It showed the full price, the discount, and the net price. mac_tlc Agree with mac_tlc. In 4 cruises since turning Diamond, the discount automatically applied when purchasing the 24 hour period on 3 of them. On the one where the discount did not apply, the Diamond concierge credited the charge. Link to comment Share on other sites More sharing options...
Merion_Mom Posted August 23, 2017 #13 Share Posted August 23, 2017 Just checked with RCI regarding Diamond, Diamond + internet benefit and received a rather uncertain response. I am sure that this has been discussed countless times before, but it appears that there may have been a fairly recent C&A loyalty benefit change that has discontinued that benefit. Anyone cruised recently to verify if that benefit has been discontinued. If it happens to be still in existence is it one 24 hour period or two? It is no longer listed as a loyalty benefit that I could find. I thought the question was about Diamond? Actually, the OP asked about Diamond and Diamond Plus. Gagirl just added the information about Pinnacle. Link to comment Share on other sites More sharing options...
cruzgryphon Posted August 24, 2017 #14 Share Posted August 24, 2017 I've found recently that it depends on what ship you're on as to whether the discount/ free time is applied automatically or if you had to go to Guest Services/ Diamond Concierge to get it refunded. Link to comment Share on other sites More sharing options...
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