Random rate change on my account

[Juneyhong]

Booked for allure of the seas may 13, 2018 on monday. Total was approximately $2800. So today I went on cruise planner to check out some info and saw that my balance was over $5000!!!! After spending an hour on the phone with them, things are squared away. But wow.. what if I didn't check??? I mean the balance isn't due til February. Does this happen often? Now I feel like I have to go on the account every so often just to check. [emoji30]

 

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[RoyalC]

Booked for allure of the seas may 13, 2018 on monday. Total was approximately $2800. So today I went on cruise planner to check out some info and saw that my balance was over $5000!!!! After spending an hour on the phone with them, things are squared away. But wow.. what if I didn't check??? I mean the balance isn't due til February. Does this happen often? Now I feel like I have to go on the account every so often just to check. [emoji30]

 

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It happens when you go into the "my cruises" section and start clicking around. System glitch going on forever.

[Juneyhong]

I see. It did freak me out! Darn computer glitches

 

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[Merion_Mom]

Welcome to Cruise Critic. :)

[Clarea]

It happens when you go into the "my cruises" section and start clicking around. System glitch going on forever.

I'm not thinking it's a "glitch" anymore.:rolleyes:

 

 

I can guarantee you that if the "glitch" was causing people's prices going down $1000, they would fix it really fast. This has been going on for years.

[soremekun]

I'm not thinking it's a "glitch" anymore.:rolleyes:

 

 

I can guarantee you that if the "glitch" was causing people's prices going down $1000, they would fix it really fast. This has been going on for years.

They know it exists and some people don't catch it. Probably adds up to hundreds of thousands of dollars over the years.

 

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[Clarea]

They know it exists and some people don't catch it. Probably adds up to hundreds of thousands of dollars over the years.

Yes, that's crossed my mind too.

[Juneyhong]

I'm not thinking it's a "glitch" anymore.:rolleyes:

 

 

I can guarantee you that if the "glitch" was causing people's prices going down $1000, they would fix it really fast. This has been going on for years.

And it was amazing how they hung up on me when I questioned the onboard spending credit that went missing as well. It was like "give me few minutes to look into it" CLICK. [emoji35]

 

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[Juneyhong]

They know it exists and some people don't catch it. Probably adds up to hundreds of thousands of dollars over the years.

 

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Seriously when I called to restore the original rate, what they offered me was few hundred dollars more than what I bought. And when they reinstated my original rate which is what the current promotion offers, they acted like they were doing me a huge favor. Obnoxious seriously.

 

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[Needz2Cruise]

That just happened to me too this morning. All I did (I think) was click the "Add Crown & Anchor Numbers" link (even though I'm pretty sure I did that making the original reservation) and added the numbers. After doing that, all the Modify buttons became available, my second guest 50% off and OBC disappeared. Made a phone call and it was straightened out...

[Juneyhong]

That just happened to me too this morning. All I did (I think) was click the "Add Crown & Anchor Numbers" link (even though I'm pretty sure I did that making the original reservation) and added the numbers. After doing that, all the Modify buttons became available, my second guest 50% off and OBC disappeared. Made a phone call and it was straightened out...

I am glad you called in right away and got it straigtened out!!

 

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[Biker19]

They know it exists and some people don't catch it. Probably adds up to hundreds of thousands of dollars over the years.

How does any one know that this "glitched" price is what is actually charged come final payment time?

[nyllrap]

Something like that happened to me as well. I booked a short last minute 4 night cruise for 2 for a little over $700, and paid in full. I booked on RCI's website. Of course, final payment was due then. I received an email back saying I had submitted full payment. When I went online, it said the price of the cruise was over $1200 and I owed over $500. I called, and spent over an hour on the phone and on hold. Finally it was fixed. The price of the cruise had changed the day before, when I grabbed the better price, and I don't think their website had kept pace with the new price. I was patient, but it was frustrating.

[Juneyhong]

Something like that happened to me as well. I booked a short last minute 4 night cruise for 2 for a little over $700, and paid in full. I booked on RCI's website. Of course, final payment was due then. I received an email back saying I had submitted full payment. When I went online, it said the price of the cruise was over $1200 and I owed over $500. I called, and spent over an hour on the phone and on hold. Finally it was fixed. The price of the cruise had changed the day before, when I grabbed the better price, and I don't think their website had kept pace with the new price. I was patient, but it was frustrating.

Sorry this happened to you as well. For me i didn't grab any better price or anything. Booked it with the current promo and the same promo is in effect right now and somehow the promo price just dropped out of nowhere. Anyway I think it's important to just be vigilant. These days even a computer has a mind if his own. [emoji13]

 

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[geomancer]

Yes, happened to me. Same deal as everyone else said. I was looking at my cruise and magically every promotion was deleted causing the price to go up by over $1000.

 

What's worse is Royal doesn't send a receipt of any kind for your booking. I got two e-mails. One saying they got payment for the deposit, and the amount of the deposit, but nothing about remaining balance due or total cost. The second was one pointing me to the online cruise account.

 

I did, however, take screenshots of everything when I booked and saved those off, so I at least had proof of the quoted price.

 

I called, they fixed it, they didn't give me all the OBC I had, went back, finally got it all fixed plus an extra $50 OBC for the trouble. Didn't take an hour though, maybe 15 minutes. They said something like "Looks like you tried to change a passengers name..." but I hadn't. I did mess with trying to add C&A numbers (really I was trying to sign my wife up). After they fixed it, they did send me a copy of the booking with all the details and price.

 

I also agree with the others. This has happened to so many people, over so long of a time ... it's extremely difficult to believe it's a total accident at this point...

[Juneyhong]

Yes, happened to me. Same deal as everyone else said. I was looking at my cruise and magically every promotion was deleted causing the price to go up by over $1000.

 

What's worse is Royal doesn't send a receipt of any kind for your booking. I got two e-mails. One saying they got payment for the deposit, and the amount of the deposit, but nothing about remaining balance due or total cost. The second was one pointing me to the online cruise account.

 

I did, however, take screenshots of everything when I booked and saved those off, so I at least had proof of the quoted price.

 

I called, they fixed it, they didn't give me all the OBC I had, went back, finally got it all fixed plus an extra $50 OBC for the trouble. Didn't take an hour though, maybe 15 minutes. They said something like "Looks like you tried to change a passengers name..." but I hadn't. I did mess with trying to add C&A numbers (really I was trying to sign my wife up). After they fixed it, they did send me a copy of the booking with all the details and price.

 

I also agree with the others. This has happened to so many people, over so long of a time ... it's extremely difficult to believe it's a total accident at this point...

You are right. Booking on their website, they do not a confirmation email with details. They send it only when you book or make changes thru their 1800 number. From now on I shall screen shot!!

 

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[soremekun]

How does any one know that this "glitched" price is what is actually charged come final payment time?

When you book, you are emailed a guest invoice. Either you remember the original booking prices or you check the invoice.

 

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[NateUpNorth]

Same.

Added C&A numbers after booking and price went up over $2000.

Quick call and it was fixed, our agent immediately knew what the issue was and very helpful. Must have got one of the good ones.

This is also why we screen shot every step of the booking process, and keep them until we arrive home afterwards.

[Biker19]

When you book, you are emailed a guest invoice. Either you remember the original booking prices or you check the invoice.

I quoted a poster that said that RCI has made a great deal of money off this glitch, so my point was how do we know if anyone has ever been charged this "glitched" price? My assumption is that this is just an IT glitch and that if left alone, RCI will only charge the original booked price come final payment time.I can understand no one would want to take the chance of that happening and they call to get it fixed, but I'm not sure there's any money to be made by RCI on this one. Actually, there's money spent by having the CSRs keep fixing the system glitches.