Anyone Else Receive Computer Glitch Notification?

[81Zoomie]

I just got a message From my TA that Celebrity had a “computer glitch” (imaging that 😮) and the no longer has the deposit I paid for my 2018 cruise on Nov 14. The cruise is now totally gone from my reservations on the Celebrity website. Did anyone else have a similar problem?

[gerelmx]

Just login and checked, everything is OK, all reservations are online also purchases for Eclipse cruise are online

[cruisestitch]

Check your credit card statement. Did they charge your deposit?

 

Could the computer problem have been with the TA and not Celebrity?

 

You need further information!

[jelayne]

I have 3 bookings for 18 & 2 for 2019 all are on website & accurate.

[bEwAbG]

I just got a message From my TA that Celebrity had a “computer glitch” (imaging that ) and the no longer has the deposit I paid for my 2018 cruise on Nov 14. The cruise is now totally gone from my reservations on the Celebrity website. Did anyone else have a similar problem?

 

You definitely need more info. If someone took your money for the deposit, that someone needs to have a record of it. I suspect this is a problem your TA is having with Celebrity. I'd start gathering whatever payment proof documentation you have now. If they try to book you at a different price, push back. If they're not giving you a straight answer, contact Celebrity directly and explain what's going on.

[Shadow9612]

There used to be a feature on the website to 'add a reservation' to your online profile, by typing in the reservation number, ship name, sail date, and your name.

 

Maybe see if that something that resolves the problem?