Website Sign On

[ericosmith]

Is anyone else having issues logging in to the Celebrity website? I've tried 3 different devices for over 24 hours and just get a message saying try back latter.

[Bo1953]

No, I was able to log in to X's site, yet I would like to report that I had trouble logging into Cruise Critic various times yesterday... has anyone else had this problem likewise?

 

bon voyage

[late2cruisin]

Is anyone else having issues logging in to the Celebrity website? I've tried 3 different devices for over 24 hours and just get a message saying try back latter.

 

I was having the same problem for days until I finally tried using my email address rather than my username. That worked for me!

[El_Rolfo]

I had to reset my password to get in (and I used the correct one before).

[ericosmith]

I was having the same problem for days until I finally tried using my email address rather than my username. That worked for me!

 

Ah, that was the trick. I thought I had tried that before but it worked this time. Thanks!

[warmwinds]

I waited until now to let any bugs shake out. I did use my e-mail rather than my old user name, didn't work - the issue was my password. I had to reset it since it was all letters and not long enough - just adding a number to the end did the trick (clicked "forgot my password", and got an e-mail with instructions). And had to add a security question.

 

Works fine now.

[bunnyette]

Thank you for the tips! Just noticed one of my perks went missing, so I called my PVP and I think he knows he made the error - I was going to let it go but decided no!

[Ergates The Ant]

I waited until now to let any bugs shake out. I did use my e-mail rather than my old user name, didn't work - the issue was my password. I had to reset it since it was all letters and not long enough - just adding a number to the end did the trick (clicked "forgot my password", and got an e-mail with instructions). And had to add a security question.

 

Works fine now.

 

I did the same, but got as far as set a security question and that section wouldn't open at all. Couldn't get any further. Anyone have any ideas?

Thanks

[NanaChar]

I HATE the site. I tried logging in with both my account name and my email address. Neither worked. So I did the ‘forgot my password’ link. I followed the link in the email to reset my password. When I put my email in, it stated that this account already exists.

How can a RESET PASSWORD page give an error that the account exists?

Next step, I called the website help desk, who told me to wait a couple of weeks and try again. I waited and tried, same issue.

So I gave up and tried creating a new account with another email address. Guess what! Same thing. Groundhog Day!

 

 

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[NanaChar]

Update to my saga. I called the Website assistance. After my explanation, they asked me my reservation number. First, what does that have to do with anything, second, I ca’t get into the site to tell you.

After a long wait, they came back and told me I gave them the wrong sailing date so I must have put in the wrong password. ARGH! I explain again, and they send me off to their help desk.

I finally get someone on line with their ‘Help Desk’ and explain my issue. They tell me I have the wrong group and route me back to, yes, the woman who just pushed me over to them.

 

 

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[Sir William]

I changed my password over the weekend but today it wouldn't take it, or the old one. Requested and made a new password and then logged on successfully. But when I selected "Manage Reservation" I was sent back to the log in page and had to start over. Did this about 3-4 times. Logged off, came back on and tried again...password didn't work. I just gave up for the day as I had more important things to do then get frustrated.

 

If this only happened very occasionally, I wouldn't mind, but for the last month or two it seems to happen almost every time I try to log on. I've tried several browsers over several devices - nothing is consistent.

[Cruise Junky]

E;mail instead of user name worked for me this morning

[Doctor G]

Update to my saga. I called the Website assistance. After my explanation, they asked me my reservation number. First, what does that have to do with anything, second, I ca’t get into the site to tell you.

After a long wait, they came back and told me I gave them the wrong sailing date so I must have put in the wrong password. ARGH! I explain again, and they send me off to their help desk.

I finally get someone on line with their ‘Help Desk’ and explain my issue. They tell me I have the wrong group and route me back to, yes, the woman who just pushed me over to them.

 

 

Fortunately I had a better experience. i went through the same process when I tried to set a new password, the site told me that my e-mail address already had an account :mad: I called the number that the site said to call (I don't know which department this was). The man who answered the phone immediately helped me set a new password, and I have had no more problems :) Typical Celebrity, it all depends on who you end up talking to.

 

Carolyn

[NanaChar]

After sending an email to Captain’s Club, I received a call from one of the representatives and she fixed it.

I’m so glad, that after all that, a Captain’s Club representative was able to solve what their technical team members could not.

 

 

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