Magic Your Time Dining

[ccturner26]

Anyone know which dining room the Your Time Dining uses?

[parttimr]

Northern lights deck three behind atrium bar.

 

[MeganGC1983]

50 minutes ago, parttimr said:

Northern lights deck three behind atrium bar.

 

This is correct. Hope you experience better service than we did last week. It was... comedic. 

[keywest1]

Something new for us on Magic for YTD:  we got in line as usual, but were told to request a table on the HUB app and wait until it showed an available table for us to get in line.  The hostess would come down the line to see who had a table ready and then take us to a waiter to be seated.  We never had to wait more than 2-3 minutes, but I really don't see what this accomplishes.

We dined at 5:30, so it wasn't that the MDR was full.  

I had seen the feature on the app, but I assumed that was if you wanted to request a table at 6:00 for 7:00 seating for example.

Some folks didn't have the HUB app, so they had to wait in line as usual.  

[MeganGC1983]

4 hours ago, keywest1 said:

Something new for us on Magic for YTD:  we got in line as usual, but were told to request a table on the HUB app and wait until it showed an available table for us to get in line.  The hostess would come down the line to see who had a table ready and then take us to a waiter to be seated.  We never had to wait more than 2-3 minutes, but I really don't see what this accomplishes.

We dined at 5:30, so it wasn't that the MDR was full.  

I had seen the feature on the app, but I assumed that was if you wanted to request a table at 6:00 for 7:00 seating for example.

Some folks didn't have the HUB app, so they had to wait in line as usual.  

We used it and one night the 20-25 minute wait took well over an hour. Then it took 45 minutes just to get bread. Never even got our bar drinks we ordered. It was rough. 

[keywest1]

Wow!!  There were a couple of nights that service was slower than usual, but I think we had better luck going as soon as MDR opened.  On the last night, four of us got our meals and the fifth person was left sitting for 5-10 minutes.  We wondered if there were several new crew members, but don't know that.  Also on the last night, we had quite a lag between courses. 

[sprint180]

16 hours ago, MeganGC1983 said:

This is correct. Hope you experience better service than we did last week. It was... comedic. 

We had that experience too.

[ABCGreys]

We experienced slow service on the Magic a couple of weeks ago. One night we waited over 15 minutes to get menus and only got them because DH went and asked for them. We never got out of there less than 1 hour and 25 minutes at a table for two.

 

I wish they split the entry. One line for people that have a table assigned through the Hub app and the other line for walk ups. It was really congested at the entry and we felt like we were jumping the line even though the hostess directed us to the podium.

[MeganGC1983]

2 hours ago, ABCGreys said:

We experienced slow service on the Magic a couple of weeks ago. One night we waited over 15 minutes to get menus and only got them because DH went and asked for them. We never got out of there less than 1 hour and 25 minutes at a table for two.

 

I wish they split the entry. One line for people that have a table assigned through the Hub app and the other line for walk ups. It was really congested at the entry and we felt like we were jumping the line even though the hostess directed us to the podium.

Exactly this!! It needs help. 

[amyotravel]

2 minutes ago, MeganGC1983 said:

Exactly this!! It needs help. 

There was a sign on the Vista for these two types of lines, but the times we had MDR dinner on that ship, neither line was long enough for it to matter.

Edited March 11, 2020 by amyotravel

[HillBilly Bob]

7 hours ago, keywest1 said:

Something new for us on Magic for YTD:  we got in line as usual, but were told to request a table on the HUB app.......

Their new HUB app was the best thing to be unveiled.   We could request our table from our cabin or where ever we happened to be and our wait was usually 10 minutes tops.  Received notice our actual table number was assigned and we walked directly in and was escorted to our table.   Service was outstanding, meals prompt and our only complaint was the poor quality of the table water they served.      

 

Loved their new system.  

Edited March 11, 2020 by HillBilly Bob

[keywest1]

14 minutes ago, HillBilly Bob said:

Their new HUB app was the best thing to be unveiled.   We could request our table from our cabin or where ever we happened to be and our wait was usually 10 minutes tops.  Received notice our actual table number was assigned and we walked directly in and was escorted to our table.   Service was outstanding, meals prompt and our only complaint was the poor quality of the table water they served.      

 

Loved their new system.  

That's how I thought it would be used, and I can see how that would be great.   

What I found confusing was that even though people were in line for seating, we were told to request a table on the app and step to the side until our table was ready.  Not really sure how that saved time/effort for the staff, but once we figured out what we were supposed to do, we just requested a table when we arrived at the MDR entrance and waited to the side until we got our confirmation.  Meanwhile, people without the app were lined up and assigned tables as they reached the podium.

 

[MeganGC1983]

On the Magic last week, people were literally at fist-to-cuffs over people who got a table off the app and then pushed their way to the front. The waiting people thought the app people should still have to stand in the line. It was crazy. 

[crusinpsychRN]

Carnival has really messed this up and need to fix it.

[lbtnewcruiser]

On 3/11/2020 at 4:24 PM, HillBilly Bob said:

Their new HUB app was the best thing to be unveiled.   We could request our table from our cabin or where ever we happened to be and our wait was usually 10 minutes tops.  Received notice our actual table number was assigned and we walked directly in and was escorted to our table.   Service was outstanding, meals prompt and our only complaint was the poor quality of the table water they served.      

 

Loved their new system.  

what is the HUB app ?