Lift and Shift info and a question

[budmeister]

I called customer service to do a Lift and Shift for a Jan. cruise I booked a long time ago. I was repeatedly told that it ended Oct.16th. Saying it was still on the website got me nowhere.  The link on the website went to a bad page error message. I switched from Chrome to Edge, and the link worked.  

 

It said the best room available will be assigned. Can I still change it, like you in a regular reservation? 

 

Thanks!

[Ourusualbeach]

1 minute ago, budmeister said:

I called customer service to do a Lift and Shift for a Jan. cruise I booked a long time ago. I was repeatedly told that it ended Oct.16th. Saying it was still on the website got me nowhere.  The link on the website went to a bad page error message. I switched from Chrome to Edge, and the link worked.  

 

It said the best room available will be assigned. Can I still change it, like you in a regular reservation? 

 

Thanks!

Yes, once assigned a room you can change it to any other available room in the exact same category

[yogimax]

3 minutes ago, budmeister said:

The link on the website went to a bad page error message. I switched from Chrome to Edge, and the link worked.  

 

It also doesn't work on Chrome for me, but does on IE.

[firefly333]

Worked on chrome for me but not on brave. I think you have to try several browsers. 

[stevea36]

if you go to the webpage http://cancellation.royalcaribbean.com you can see what options you have and, if you so desire, do it yourself...   (if you do not want to do it, but just see options, back out before submitting the final request.)