TM Posted November 22, 2020 #1 Share Posted November 22, 2020 Quite a few years ago there was a discussion about some of the canvas art pieces cracking. If I remember correctly it was Michael Godard pieces. Has this happened to anyone and if so how did you resolve it? I did a search but nothing turned up. Please no comments about why someone would purchase art on a cruise ship. Thank you in advance. Link to comment Share on other sites More sharing options...
AtlantaCruiser72 Posted November 22, 2020 #2 Share Posted November 22, 2020 If there are issues with the art pieces purchased onboard the consumer needs to contact the third party contractor that was selling the pieces, not Princess. I believe that would be Park West, who have a less than stellar reputation for integrity and back end customer service. Link to comment Share on other sites More sharing options...
wallyj Posted November 22, 2020 #3 Share Posted November 22, 2020 What I remember reading was the issue was traced to a particular paint vendor that was replaced and the issue was resolved. For those that had cracking, I believe they were directed back to company where piece was purchased for resolution which was replacement with different piece ? Link to comment Share on other sites More sharing options...
memoak Posted November 22, 2020 #4 Share Posted November 22, 2020 Good luck dealing with Park West 2 Link to comment Share on other sites More sharing options...
caribill Posted November 23, 2020 #5 Share Posted November 23, 2020 12 hours ago, AtlantaCruiser72 said: If there are issues with the art pieces purchased onboard the consumer needs to contact the third party contractor that was selling the pieces, not Princess. I believe that would be Park West, who have a less than stellar reputation for integrity and back end customer service. Depends how long ago it was purchased. Before Park West, Princess had its own fine art company which now no longer exists. Link to comment Share on other sites More sharing options...
janniebabe Posted November 23, 2020 #6 Share Posted November 23, 2020 We had an issue with our art piece - it actually slid off of the backing it was attached to and hit the floor, damaging the piece. I immediately contacted Park West and the were wonderful - sent packing materials and replaced the piece without any problem at all. I am sorry others have not had the same experience, but we have no issues with them. 1 Link to comment Share on other sites More sharing options...
TM Posted December 2, 2020 Author #7 Share Posted December 2, 2020 Update to the original post. This was a Michael Godard piece on canvas. I contacted Michael Godard Fine Arts and they have agreed to replace the piece. They were very easy to work with. 2 Link to comment Share on other sites More sharing options...
TeaBag Posted December 2, 2020 #8 Share Posted December 2, 2020 Thank you for your update. I'm glad your problem was resolved to your satisfaction. I love happy endings! And yes, we purchased a painting on a cruise also, and I wake up to admire it every morning. Link to comment Share on other sites More sharing options...
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