Known issue with FCC and Lift and Shift

[Ourusualbeach]

Just now, molly361 said:

Sadly 72 hours has passed and like I thought my invoice has NOT been corrected.  Another call to the D+ desk and another clueless rep who had no idea of what I was talking about.  Hung up after 40 minutes in the queue for Resolutions.  Sent an email and will see what happens. If I didn't have a lot of OBC that I would have to call anyway on to keep I would probably just cancel the booking online

bummer

[lr657]

On 1/28/2021 at 9:32 AM, molly361 said:

Go online and try to make a payment and and see if there's a balance due

 

I tried this. Says I have no balance. Strange since my automated invoice says I do. Wish the CSR's had been provided with information regarding the glitch. 

[lr657]

28 minutes ago, molly361 said:

Sadly 72 hours has passed and like I thought my invoice has NOT been corrected.  Another call to the D+ desk and another clueless rep who had no idea of what I was talking about.  Hung up after 40 minutes in the queue for Resolutions.  Sent an email and will see what happens. If I didn't have a lot of OBC that I would have to call them to keep I would probably just cancel the booking online

 

How about going on the Royal social media site that can't be mentioned on CC and sending a message. I've gotten responses there. Maybe they're aware of the problem. 

[Biker19]

Just now, lr657 said:

 

How about going on the Royal social media site that can't be mentioned on CC 

It can be mentioned, but direct links may be blocked.

[molly361]

12 minutes ago, lr657 said:

 

How about going on the Royal social media site that can't be mentioned on CC and sending a message. I've gotten responses there. Maybe they're aware of the problem. 

Good idea.  I just sent a message.   I have months until final it's just that people shouldn't have to spend hours on the phone to fix something that wasn't there mistake.  I feel like I am trying to get a COVID vaccine appt😇

Edited January 30, 2021 by molly361

[molly361]

Got a response.  They are working on it.  Give them a little more time.  Okie Dokie

[Ourusualbeach]

6 minutes ago, molly361 said:

Got a response.  They are working on it.  Give them a little more time.  Okie Dokie

They have had a lot of practice with that response.

[molly361]

Just now, Ourusualbeach said:

They have had a lot of practice with that response.

Yeah she just read the notes in the booking and gave me her spiel.  As you know it doesn't really take all that long to fix it.

[poocher]

Contacted my TA, yup price was now over $12,000 😳😳. She called & got it fixed.  Sent me a current invoice that looks correct!  Many thanks for the heads up!!

[Ronaldo807]

Figured I'd come back and give an update and some background. Me, myself, and my daughter all had a $100 FCC. We originally booked a January 2021 sailing using our FCC's to cover everything but the taxes and fees. The price was so low at the time that my daughter was supposed to have roughly $20 left and the other two FCC's were completely used. When January was cancelled, we L&S to January 2022 and immediately paid the difference in the taxes & fees. We did not show a balance until recently. When I originally contacted Royal, it showed we owed $930. About a week after contacting them, I was contacted again stating that everything was fixed and a new invoice would be sent. I was also told that during the correction, the FCC's were moved around so now my daughter's was fully used, I still had $24 left and my wife $76 left. Anyone who can do some simple math would realize that doesn't add up because we should have only had roughly $20 total left over. I get the invoice and now it shows we owe $80. I contacted them again and it's again being looked into. It really shouldn't be this challenging, but here we are.