Question- Upgrade from JS to GS

[Jennifire7]

I am booked on the Ovation of the Seas for a 7/8 sailing in a JS, and am past the final payment.  I booked with a TA that some of our group used.  Today, I see that a GS is available for a small increase and our “TA” is unavailable and not responding to emails/calls.  It looks like this price/room is available at the price due to a promo that expires at the end of the day.  Am I out of luck? 

[cruisegirl1]

You TA must contact RCCL on your behalf. RCCL cannot service your account directly with  you. 
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[Cigar King]

Perhaps.  Royal typically won't deal with you if there is a TA involved.  I'd take a screen shot though and send that to the TA.  Perhaps that can help.  Youi might also want to check to make sure the new price does not cost you anything, like OBC.  My experience is that repricing the cruise can.

[Jennifire7]

1 minute ago, Cigar King said:

Perhaps.  Royal typically won't deal with you if there is a TA involved.  I'd take a screen shot though and send that to the TA.  Perhaps that can help.  Youi might also want to check to make sure the new price does not cost you anything, like OBC.  My experience is that repricing the cruise can.

Thanks! I don’t have any OBC.  I sent her a screenshot of the GS offer.  I’m 

guessing I’m going to lose the offer … maybe Royal Up will be available. 

[Ashland]

Best of luck OP...the amount of OBC to me would be well worth loosing being able to upgrade from a JS to a GS. Agree take a pic and keep trying to get in touch with your TA. This is one of the big drawbacks have a 3rd party involved. Again best of luck !!!

[Ashland]

3 minutes ago, Jennifire7 said:

Thanks! I don’t have any OBC.  I sent her a screenshot of the GS offer.  I’m 

guessing I’m going to lose the offer … maybe Royal Up will be available. 

Thanks I saw this as you were typing....keep trying !!!!

[Reina del Mar]

I would ring RC, explain your travel agent is unavailable. I have been successful in getting them to sort out issues, even when booked through agent, it’s only a phone call and you might get what you want.

[Jennifire7]

18 minutes ago, Reina del Mar said:

I would ring RC, explain your travel agent is unavailable. I have been successful in getting them to sort out issues, even when booked through agent, it’s only a phone call and you might get what you want.

Thanks for the suggestion.   I tried twice and wasn’t successful.  Oh well.  

[HicksRA]

Royal’s “promos” are perpetual. If you miss this one, the next one (tomorrow) may be the same or better.