trickiedick Posted August 5, 2022 #1 Share Posted August 5, 2022 Celebrity suggest this virtual testing service. Its been bad luck for me Tests never shipped even though I paid for expedited shipping No real answers or assurances. Anyone have similiar experience. I am holding out they will arrive, but may start to make alternative plans Link to comment Share on other sites More sharing options...
jelayne Posted August 5, 2022 #2 Share Posted August 5, 2022 We didn't order from Optum we went direct to eMed. Our first order arrived in 3 days. The 2nd order was closer to 5 - 6 days. How long ago did you order the tests? Did you get a tracking # or order # that would let you know the status or location of the order? Link to comment Share on other sites More sharing options...
kathynorth Posted August 5, 2022 #3 Share Posted August 5, 2022 We've ordered throught the Celebrity Optum link several times and each time they arrived within a week of ordering. Did you receive an order confirmation and then a 2nd shipping confirmation the next work day? The shipping confirmation includes a link so you can track your order. Link to comment Share on other sites More sharing options...
Funky Fusion FoodsJ Posted August 5, 2022 #4 Share Posted August 5, 2022 In March I ordered $1200 worth of tests (I'm a TA), they never arrived so in late April they resent them. I received the original order just last week (won't be able to use all of them probably), but the post office had lost them and they just showed up. To Optum's mistake, it was a USPS problem. Link to comment Share on other sites More sharing options...
kwokpot Posted August 5, 2022 #5 Share Posted August 5, 2022 We ordered directly from Emed and the order arrived exactly as promised.You should order from Emed, not from Optum. Link to comment Share on other sites More sharing options...
trickiedick Posted August 6, 2022 Author #6 Share Posted August 6, 2022 I ordered Tuesday and got the order cfm and I paid for expedited. Weds when I got no shipping info, I called and they cfmd it was transferred to UPS and I would get Friday. Today I called and for some reason UPS supposedly didn’t pick them up so if they don’t come by Monday I get my expedited fee back. At this point I am worried they will never arrive Link to comment Share on other sites More sharing options...
Denny01 Posted August 6, 2022 #7 Share Posted August 6, 2022 I’ve now ordered these 3 separate times, a 3-pack for the two of us, and sell have been received as said. den Link to comment Share on other sites More sharing options...
letsgogogo Posted August 6, 2022 #8 Share Posted August 6, 2022 13 hours ago, trickiedick said: Celebrity suggest this virtual testing service. Its been bad luck for me Tests never shipped even though I paid for expedited shipping No real answers or assurances. Anyone have similiar experience. I am holding out they will arrive, but may start to make alternative plans I ordered a few weeks ago directly from the celebrity site. I received them about 5 days later. Link to comment Share on other sites More sharing options...
Rare Honolulu Blue Posted August 6, 2022 #9 Share Posted August 6, 2022 18 hours ago, trickiedick said: Celebrity suggest this virtual testing service. Its been bad luck for me Tests never shipped even though I paid for expedited shipping No real answers or assurances. Anyone have similiar experience. I am holding out they will arrive, but may start to make alternative plans I'm sorry this happened to you. I won't excuse Optum, but this kind of thing can happen with nearly any retailer. I hope you get a (somewhat) satisfactory resolution to this. 17 hours ago, kwokpot said: We ordered directly from Emed and the order arrived exactly as promised.You should order from Emed, not from Optum. Funny thing, both times I ordered from Optum (in September '21 and January '22), I got my tests the day after I ordered them. Both were shipped FedEx. YMMV. Link to comment Share on other sites More sharing options...
trickiedick Posted August 6, 2022 Author #10 Share Posted August 6, 2022 Thanks everybody I ordered a back up from EMED and could always do ONpoint if all fails Link to comment Share on other sites More sharing options...
misha1 Posted August 6, 2022 #11 Share Posted August 6, 2022 16 hours ago, trickiedick said: I ordered Tuesday and got the order cfm and I paid for expedited. Weds when I got no shipping info, I called and they cfmd it was transferred to UPS and I would get Friday. Today I called and for some reason UPS supposedly didn’t pick them up so if they don’t come by Monday I get my expedited fee back. At this point I am worried they will never arrive Link to comment Share on other sites More sharing options...
misha1 Posted August 6, 2022 #12 Share Posted August 6, 2022 Great, just another thing to worry about. Link to comment Share on other sites More sharing options...
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