Security Photo and Profile Pic Sideways

[CruiseMob]

I uploaded a picture for my security photo and profile pic for the app. Everything looks fine when I select the pic, then I press Save and it turns the picture on it's side. Is this normal? 

[Cruise Raider]

4 minutes ago, CruiseMob said:

I uploaded a picture for my security photo and profile pic for the app. Everything looks fine when I select the pic, then I press Save and it turns the picture on it's side. Is this normal? 

No, it’s not normal but if you can’t fix it, they will take a new photo upon boarding the ship.  It doesn’t really hold things up.  

[CruiseMob]

9 minutes ago, Cruise Raider said:

No, it’s not normal but if you can’t fix it, they will take a new photo upon boarding the ship.  It doesn’t really hold things up.  

Thanks. 

[CruiseMob]

Yeah! I fixed it! It didn't like the size, so I made the image smaller and then it worked. 

[Pickels]

Lucky you, I've been trying to upload a photo for over a month, app keeps failing, same with the web site. 😒

[Moondogy]

Maybe the new app that was supposed to come out the first of December will fix all that.....if it ever comes out 🤣

[SargassoPirate]

19 minutes ago, Moondogy said:

Maybe the new app that was supposed to come out the first of December will fix all that.....if it ever comes out 🤣

The check is in the mail, I'm from the government and here to help you, and the new app will fix everything.  

[CruiseMob]

16 hours ago, Pickels said:

Lucky you, I've been trying to upload a photo for over a month, app keeps failing, same with the web site. 😒

Oh, I'm sorry. It's so frustrating! It was even more annoying that it gave me no info on recommend size or format. I wasn't using there in app camera but selecting a pic I had, so information in their tips would have been helpful. I just started playing with the image and re-uploading to test. Finally hit upon it. Maybe you could try a different file type or resize smaller before uploading. 

[Pickels]

7 hours ago, CruiseMob said:

Oh, I'm sorry. It's so frustrating! It was even more annoying that it gave me no info on recommend size or format. I wasn't using there in app camera but selecting a pic I had, so information in their tips would have been helpful. I just started playing with the image and re-uploading to test. Finally hit upon it. Maybe you could try a different file type or resize smaller before uploading. 

Good Idea, thanks, will try that!

[DCThunder]

I thought you were trying to upload a mug shot.  Front and profile!

[Rick&Jeannie]

On 12/27/2023 at 8:14 AM, Moondogy said:

Maybe the new app that was supposed to come out the first of December will fix all that.....if it ever comes out 🤣

The new app is available...

[Moondogy]

2 hours ago, Rick&Jeannie said:

The new app is available...

It sure is and already working better than the last one. Except for telling me I have to use a cc for the shoreside  account. Keeps telling me it's required,  I emailed the app company and told them they need to fix it. I'm not checking the box giving the company permission to keep my cc.

[Rick&Jeannie]

6 minutes ago, Moondogy said:

It sure is and already working better than the last one. Except for telling me I have to use a cc for the shoreside  account. Keeps telling me it's required,  I emailed the app company and told them they need to fix it. I'm not checking the box giving the company permission to keep my cc.

I don't blame you one bit!  I *never* did that with the old app...

[Mike45LC]

I'm glad you were able to fix it.  Otherwise, you would be required to lie down every time you wanted to get off/on the ship, so you would be sideways to match the security photo.

[Steelers36]

On 12/26/2023 at 1:44 PM, CruiseMob said:

I uploaded a picture for my security photo and profile pic for the app. Everything looks fine when I select the pic, then I press Save and it turns the picture on it's side. Is this normal? 

Just be sure to board walking like this:

 

 

[Moondogy]

3 hours ago, Steelers36 said:

Just be sure to board walking like this:

 

 

I'd be stuck like that for the rest of my life if I tried that at my age 🤣