Rare MMDown Under Posted April 17, 2009 #126 Share Posted April 17, 2009 What a positive outcome, no wonder Silverseas has so many loyal cruisers. Link to comment Share on other sites More sharing options...
endosunshine Posted April 17, 2009 #127 Share Posted April 17, 2009 Thanks for your response. Link to comment Share on other sites More sharing options...
DebbieH103 Posted April 17, 2009 #128 Share Posted April 17, 2009 Thanks, Steve, for everything you all do. I know how many people over there were concerned and listening. Link to comment Share on other sites More sharing options...
Goldens4 Posted April 17, 2009 #129 Share Posted April 17, 2009 Thank you for listening and caring.:) Link to comment Share on other sites More sharing options...
yogagal47 Posted April 17, 2009 #130 Share Posted April 17, 2009 Just called SS directly(my travel agent is out of town) and got a lady who informed me that she cannot tell me the # of children that will be aboard our june 7th alaska cruise on Shadow. (cannot give out that information) After a disastrous experience with a "family reunion" cruise on SeaDream last june almost ruined by tons of bratty kids taking over a very small ship, i am indeed a bit concerned about the potential for a similar experience on this cruise. Link to comment Share on other sites More sharing options...
billcrooz Posted April 17, 2009 #131 Share Posted April 17, 2009 ask for someone else ; I got a young man who was helpful;better yet call your t.a. when he gets back; mine was able to get info on my cruise;good luck ! Link to comment Share on other sites More sharing options...
e.h. beach bum Posted April 17, 2009 #132 Share Posted April 17, 2009 From Steve Tucker: OK, you have spoken, and we have heard you! We appreciate your comments and the passion you have about preserving the sophisticated, club-like atmosphere and ambiance aboard Silversea. With that being said, we have decided to stop promoting the $199 Children's Programme. We were quite surprised at the amount of attention and numerous posts that this subject has created. Since Silversea ships have no quad occupancy suites and a very limited number of triple occupancy suites, this program was never intended to generate a huge increase in the number of children that would normally sail on Silversea at any given time. In any case, it is now our desire to revert back to the way we have previously handled the few children that do travel on Silversea. We will continue to ensure the best possible cruise experience for all our valued guests. Thank you again to the readers of this board for your valuable input. Steve Tucker Vice President National Accounts & Eastern Region Sales, The Americas Silversea Cruises Thankfully someone from SS cares....way to go Steve..Discouraging ANY kids from cruising would be appealing. Kids have no place being on SS. Only selfish parents would consider ruining other people's good times. Link to comment Share on other sites More sharing options...
duct tape Posted April 17, 2009 Author #133 Share Posted April 17, 2009 BRAVO SS! Thanx for listening. Trust me, a frequent floater, Christmas was ugly. Link to comment Share on other sites More sharing options...
e.h. beach bum Posted April 17, 2009 #134 Share Posted April 17, 2009 BRAVO SS! Thanx for listening. Trust me, a frequent floater, Christmas was ugly. Which ship were you on duct tape? Link to comment Share on other sites More sharing options...
wripro Posted April 17, 2009 #135 Share Posted April 17, 2009 It's very encouraging that SS has taken our complaints to heart. I applaud them for listening and changing their plans. Link to comment Share on other sites More sharing options...
Jade13 Posted April 18, 2009 #136 Share Posted April 18, 2009 Wow Steve, Thanks! I am impressed that a VP from the Cruise line would respond. We are going on our first SilverSeas Cruise on the PAII to Arctic Norway in July, and I am really looking forward to it. We prefer small ships (smallest we have been on was about 40 passengers in the Great Barrier Reef, and 80 in Galapagos) and as far as Mass Market like HAL. I have been drawn to SilverSeas by both the size and interesting and varied itineraries. My DH is a professional Chef and we have heard the food is pretty good too. Btw, I really wanted to go to Greenland (Disko Bay, 7 night cruise in August), but there was some misinformation from your Rep and I did not know we could place a courtesy hold for 7 nights while we worked out the air, and a couple of days later the cabin was gone and air difficult (SAS canceled flights from CPH). Unfortunately you are not offering this cruise in 2010, but maybe in 2011 and with Iceland and Greenland, so that North American passengers can get there without flying through Copenhagen? We also really want to go Seychelles and you aren't offering that either next year. December doesn't work for use because my DH has to work that month. Anyway, thanks again for posting and we are looking forward to PAII. Link to comment Share on other sites More sharing options...
meow! Posted April 18, 2009 #137 Share Posted April 18, 2009 Btw, I really wanted to go to Greenland (Disko Bay, 7 night cruise in August), but there was some misinformation from your Rep and I did not know we could place a courtesy hold for 7 nights while we worked out the air, and a couple of days later the cabin was gone and air difficult (SAS canceled flights from CPH). Unfortunately you are not offering this cruise in 2010, but maybe in 2011 and with Iceland and Greenland, so that North American passengers can get there without flying through Copenhagen? We also really want to go Seychelles and you aren't offering that either next year. December doesn't work for use because my DH has to work that month. Anyway, thanks again for posting and we are looking forward to PAII. There has been no mention of extra children on those ships/destinations in any case! So you are "safe". Link to comment Share on other sites More sharing options...
Rare MMDown Under Posted April 18, 2009 #138 Share Posted April 18, 2009 Wow Steve, Thanks! I am impressed that a VP from the Cruise line would respond. We are going on our first SilverSeas Cruise on the PAII to Arctic Norway in July, and I am really looking forward to it. We prefer small ships (smallest we have been on was about 40 passengers in the Great Barrier Reef, and 80 in Galapagos) and as far as Mass Market like HAL. I have been drawn to SilverSeas by both the size and interesting and varied itineraries. My DH is a professional Chef and we have heard the food is pretty good too. Btw, I really wanted to go to Greenland (Disko Bay, 7 night cruise in August), but there was some misinformation from your Rep and I did not know we could place a courtesy hold for 7 nights while we worked out the air, and a couple of days later the cabin was gone and air difficult (SAS canceled flights from CPH). Unfortunately you are not offering this cruise in 2010, but maybe in 2011 and with Iceland and Greenland, so that North American passengers can get there without flying through Copenhagen? We also really want to go Seychelles and you aren't offering that either next year. December doesn't work for use because my DH has to work that month. Anyway, thanks again for posting and we are looking forward to PAII. Just love the way you are already planning your next unique cruise, before going to Arctic Norway in July and having just returned from Antarctica. :) I do similiar, which drives my husband crazy, as he hates to commit far in advance. He knows if he shows a glimmer of interest, I'm away. So the cruise industry needs to understand many of us are still cruising, just not booking so far ahead. Link to comment Share on other sites More sharing options...
duct tape Posted April 18, 2009 Author #139 Share Posted April 18, 2009 We were on the Wind. God bless 'em. Link to comment Share on other sites More sharing options...
meow! Posted April 18, 2009 #140 Share Posted April 18, 2009 Just love the way you are already planning your next unique cruise, before going to Arctic Norway in July and having just returned from Antarctica. :) I do similiar, which drives my husband crazy, as he hates to commit far in advance. He knows if he shows a glimmer of interest, I'm away. So the cruise industry needs to understand many of us are still cruising, just not booking so far ahead. Bon Voyage. Those itinerary and destinations are likely to be mostly adults only. Link to comment Share on other sites More sharing options...
Wellseasoned Posted April 18, 2009 #141 Share Posted April 18, 2009 Duct tape, you did everyone a great service by starting this thread. I also had the brochure mentioning the youth program, but it drifted right by me. Thank you very much! You are very much responsible for Silversea "coming to its senses" on this issue. Link to comment Share on other sites More sharing options...
jane02 Posted April 18, 2009 #142 Share Posted April 18, 2009 We will be on one of the cruises listed and I voiced my concern to my TA. She emailed me this morning to say that SS are withdrawing the children's offer. She also stated that the international representatives of SS (not USA) had not been impressed with the promotion as it "cheapens the brand and makes the consumer undervalue the product". Thank you SS for listening.:D Link to comment Share on other sites More sharing options...
BroncosFan2010 Posted April 18, 2009 #143 Share Posted April 18, 2009 Okay, Now I am definitely sailing on SilverSea in the future. In fact... DH just opened our Next Cruise savings account and it is labeled SilverSea cruise!!!! Link to comment Share on other sites More sharing options...
billcrooz Posted April 18, 2009 #144 Share Posted April 18, 2009 :)only downside is that we were going to use the kids for bait !!! Link to comment Share on other sites More sharing options...
BroncosFan2010 Posted April 18, 2009 #145 Share Posted April 18, 2009 :)only downside is that we were going to use the kids for bait !!! lolololololololol :d:d Link to comment Share on other sites More sharing options...
avalon1025 Posted April 18, 2009 #146 Share Posted April 18, 2009 Thank you Silversea, now I can make my final payment without hesitation! Link to comment Share on other sites More sharing options...
ging466 Posted April 19, 2009 #147 Share Posted April 19, 2009 Bravo Silversea!! Great to see that you are listening to your clientele. Cheers Ging466 Link to comment Share on other sites More sharing options...
Jade13 Posted April 19, 2009 #148 Share Posted April 19, 2009 Wow Steve, Thanks! I am impressed that a VP from the Cruise line would respond. We are going on our first SilverSeas Cruise on the PAII to Arctic Norway in July, and I am really looking forward to it. We prefer small ships (smallest we have been on was about 40 passengers in the Great Barrier Reef, and 80 in Galapagos) and as far as Mass Market like HAL. I have been drawn to SilverSeas by both the size and interesting and varied itineraries. My DH is a professional Chef and we have heard the food is pretty good too. Btw, I really wanted to go to Greenland (Disko Bay, 7 night cruise in August), but there was some misinformation from your Rep and I did not know we could place a courtesy hold for 7 nights while we worked out the air, and a couple of days later the cabin was gone and air difficult (SAS canceled flights from CPH). Unfortunately you are not offering this cruise in 2010, but maybe in 2011 and with Iceland and Greenland, so that North American passengers can get there without flying through Copenhagen? We also really want to go Seychelles and you aren't offering that either next year. December doesn't work for use because my DH has to work that month. Anyway, thanks again for posting and we are looking forward to PAII. I just wanted to revise this comment as I looked again and the Voyages list does not show the itinerary on PAII from August 13 for over a month so maybe they are still considering Greenland/Iceland etc., and if so will have a better alternative to get there vs flying Greenland Air from CPH. Link to comment Share on other sites More sharing options...
meow! Posted April 19, 2009 #149 Share Posted April 19, 2009 Thats for another thread- not this one. Please stay "on topic". :) Host Dan Thank you, Host Dan, for your kind reminder to my posting .. meow! Link to comment Share on other sites More sharing options...
MrsWaldo Posted April 19, 2009 #150 Share Posted April 19, 2009 Thank goodness, Although I fear that for my friends it maybe too late, they were planning their trip last week....and hoped to have everything finalised by Saturday... I will let them know today though Link to comment Share on other sites More sharing options...
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