When we tried to order our medallions it showed a $10 shipping fee, even though we have the plus package. We called (800-774-6237) to ask why. The agent first told us it was for the premium package only (wrong answer), then he said it was for Canadians only (wrong answer). I kept telling him the free shipping was listed on the gifts and services summary page. All of a sudden he said we had the free shipping and ordered the medallions for us. He then commenced to try to get us to upgrade to the premier package, NO thank you. Then he wanted to make our dining reservations for us, No thank you we already booked our dining times. We got lucky, only 30 minutes on the phone.