I bought my wife a beautiful diamond ring on our late June cruise on Ecstasy. It was our 20th anniv. and she participated in the selection because she's got a pretty good knowledge of diamonds having spent many early years working in a jewelry. (I"m not saying she's an expert, but she's not naive.
So, a bit under $3K. Very good price for what she picked up. The ship store manager offered to send it away for resizing and would mail it back. THe option of her just taking it home to have it resized on our nickel was offered and she decided to do just that. As we're going through our paperwork when we got home, she read the small print in our warranty papers that stated that only Carnival can resize or you void your warranty.
I don't necessarily have a problem with that, but I wish they had just told her that. Minor complaint 1.
We call the Jewelry division of Carnival and they get us to send it back and offer to reimburse us for the shipping. So far, so good.
Well we have called now several times over the month of July to find out when the ring is coming back. Resizing takes only a few minutes. They have been pretty rude to my wife claiming they have to have the ring re-made completely and it could take up to 12-16 weeks. This is a major complaint grounds for me. I think making my wife wait four months to get her anniversary present back is just crazy.
So, as always. Caveat Emptor. Figured I'd let the rest of you know in case you are considering a ring purchase on your next ship.
Just to complete the story, we've asked about a refund and were refused. (my wife really loves the ring so this wasn't going to be a great option) We've asked about having them expedite it. We were denied. We've actually been quite courteous with them and it has been met with a lot of rude responses. Go figger. I guess my last option is to protest my credit card bill. I will try and give them until the end of August as she really loves the ring. Maybe the "protest" of charges will get them off their butts. Probably not, big corporations tend to not worry about a small purchase (to them, not us!)
Will update the story as it completes itself.