Jump to content

wrk2cruise

Members
  • Posts

    9,328
  • Joined

Everything posted by wrk2cruise

  1. Also coming up on my first Windstar sailing. I have booked a couple of excursions in advance but have quite a bit of OBC. Someone said I could have them cancel them onboard and rebook with OBC. Anyone have experience with this. If this works does the cancelled $$ get refunded to original CC or does it go as refundable OBC?
  2. I know how it happened. I clicked on one of those stupid pop ups on the web page enticing me with some OBC on my next cruise by supplying my email address. It didn't say it was registering me for Captains Club. My real Captains Club number had the email that both me and DW share. That's another issue as they will only send emails to one CC member on the shared email. Finally I got someone to move my private email from CC #2 to CC #1 and then delete CC #2
  3. The ships have email. There is no way they can't contact the ship pretty quickly.
  4. Going on first Windstar cruise in Jan. Here is what they say on the topic in their Setting Sail brochure. I was pleased with these guidelines. Cell Phone Service In order to maintain Windstar’s atmosphere of casual elegance and intimate retreat, we ask guests to consider the following cell phone courtesy guidelines: • Cell phone service is intended primarily for guests’ use in the privacy of their own stateroom or suite. • Talking on cell phones is discouraged in public areas such as dining areas or lounges, and guests are asked to set their phone’s ringer to vibrate when in public areas We have been party to multiple Facetime calls on our recent sailings in the Retreat lounge, MDR and Oceanview.
  5. I had this situation. It took several years to straighten out with several calls to Captains Club. 1 was Preview 1 was Zenith
  6. They are very close. People are generally respectful wrt chatting. If the original exchange is not continued they pretty much understand you don't want to chat.
  7. Aqua and Concierge are the same size on M class. Veranda are a little over 20 sq ft smaller. All balcony cabins on M class have shower only. Suites have tub/shower combo. Oh, maybe you were talking about Aqua Sky Suites which are 240+ sq ft and do have tub/shower, but also have access to Luminae which I would value more than Blu for service level alone. And to answer the OP's question $10-$15 pp/pd.
  8. Is there a way to see specific cabin open or are you just seeing categories not available. New to Windstar. We are doing Auckland to Tahiti in January as our first experience.
  9. Abdul, Juan and Dario and the head chef (Italian) certainly keep the dining experience top notch on this ship. We have done 54 days with them this year.
  10. Drinks during the happy hour (5-7) are unlimited so you can have whatever you want at the bar and when leaving you can ask for a couple of cans of water to take to the room.
  11. I agree that 2 bags are probably enough but there is a 3 bag package which might be more advantageous.
  12. Why do you think things are changing. There have been isolated reports over the years of overbooking. Most times they are resolved before the sailing. In this case something happened and it ended up being a disaster at the pier. I also read somewhere that it happened to be all people local to the pier that were denied as I guess they didn't want to be liable for return flights/hotels etc. So if you live local to the departure port I might worry a bit more. In Nov 2019 I personally had booked a Aqua GTY on Summit about 3 weeks before the sailing. About a week before I my TA got a call from Celebrity which they transferred to me. They had overbooked Aqua. They offered me a downgrade to Concierge with a $500 refund and let me pick a great C1 cabin and assured me I could still eat in Blu. When I got onboard they had also put all the AQ cabin amenities in the room. I could have refused the offer and they would have just offered it to others until someone accepted. I felt I got a great deal with about a 25% discount.
  13. DW does milk but no sugar, flour, rice, potatoes etc. They tend to not understand the difference between no sugar and no sugar added. They make her a standing order of sugar free Chocolate Mouse. It's just heavy cream, coco powder and Splenda. They did this on our first cruise after she told waiter no to any deserts. He insisted to find something she could enjoy. That was 60+ Celebrity sailings ago.
  14. We just booked these 2 with the one following today. There is an agency that puts together great trips on many lines who put this together at a great price including air and 2 days post cruise in Athens. I called about 90 minutes after it was announced and I got one of the last cabins they had.
  15. We were in a center SV on Connie. It's under the bar seating so yes heard scraping of chairs all day. Probably wouldn't do it again.
  16. There used to be an email for the executive office but I don't see it now. Here is another contact at a senior customer service level to try. Jennifer Morales Director, Celebrity Engagement Center 1050 Caribbean Way Miami, FL 33132 jennifermorales@celebrity.com
  17. Denied boarding due to oversold conditions are very very rare. The fact the sailing is not on the website only indicates they aren't selling any more cabins. There are always last minute cancellations and no-shows. Yes this would cause me some stress but I'm very confident it will work out.
  18. I don't know if your SV booking is All Included or Cruise Only or when you booked. AQ bookings now can also be cruise only so I'd also take inventory of what perks you have booked now and what you would get if you upgraded. Now even if you were to upgrade to AQ AI it wouldn't include tips. I suspect your real cost to upgrade may be more than $450. Remember gratuities are slightly higher in AQ as well.
  19. Any OBC is posted as a credit to your onboard account. Gratuities (if not prepaid) are debited from you account daily. Generally they take 2 days on the second day (1st and 2nd) and 2 days on the next to last day. All debits to your onboard account are first taken from non refundable OBC, then refundable OBC, then will be charged to your credit card.
  20. Interior cabin size is the same. That cabin has the larger angled balcony.
  21. Yes and this may be a case were it would help to direct at the executive office. They have a team of experienced customer service people respond to inquiries. I would just outline what you have confirmed with the reservation agents and request a confirmation in writing. LBethge@celebrity.com
×
×
  • Create New...