Posted August 10th, 2017, 09:21 PM
Air France wanted my bank information as a ploy to keep me from pursuing the claim and I refused. Nice to know EU law prevailed!
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I doubt I'd give them bank info too but curious why you say it was a ploy to have you drop the claim.
That may be standard operating practice for France. I am not sure that it was a ploy based on a similar experience that I've had.
We had TGV tickets from Nice to Paris back in 2010. They ended up going unused, due to a strike that day. The train did not run, so we rented a car and drove instead.
We got an e-mail (yes, in French) and it offered a way to claim a refund for the unused tickets. I did have to send them my bank information, and they deposited the refund there. It took a few months to happen, but eventually it did.
PS - we made money on the transaction, because the Euro had risen between the time we bought the tickets, and the time we got a refund. So they refunded the fare in Euros, which our bank converted to more $ than it had cost us to buy the tickets. So we got $10 for our troubles!