JK300 Posted May 30, 2018 #1 Share Posted May 30, 2018 We are asking this from Belgium. On an Alaska cruise (Sept. 27, 2018) that we are looking at, states: Take advantage of our Reduced Fares, Free Internet and FREE Gratuities, plus choose one of the below FREE Amenities: - 8 FREE Shore Excursions - FREE House Beverage Package - US$800 Shipboard Credit I am about to book this cruise but my TA tells me that this is a mistake and that Oceania told her that they are not obliged to give what is advertised wrong on their website. Can they do that, not honouring what is written on their website. The mistake is not 800$ shipboard credit but 600$ instead or not 8 excursions but 6. Has anyone experienced this with Oceania? For a good understanding we do love Oceania. John Link to comment Share on other sites More sharing options...
RJ2002 Posted May 30, 2018 #2 Share Posted May 30, 2018 We are asking this from Belgium. On an Alaska cruise (Sept. 27, 2018) that we are looking at, states: Take advantage of our Reduced Fares, Free Internet and FREE Gratuities, plus choose one of the below FREE Amenities: - 8 FREE Shore Excursions - FREE House Beverage Package - US$800 Shipboard Credit I am about to book this cruise but my TA tells me that this is a mistake and that Oceania told her that they are not obliged to give what is advertised wrong on their website. Can they do that, not honouring what is written on their website. The mistake is not 800$ shipboard credit but 600$ instead or not 8 excursions but 6. Has anyone experienced this with Oceania? For a good understanding we do love Oceania. John If this is your cruise... https://www.oceaniacruises.com/Alaska-cruises/vancouver-to-san-francisco-REG180927/?sr=%2Fcruise-finder%2F%23sailDates%3D2018%7C09%23destinations%3Dalaska I am seeing 6 excursions. :confused: Link to comment Share on other sites More sharing options...
Sea42 Posted May 30, 2018 #3 Share Posted May 30, 2018 Companies regularly apologize for incorrect advertising and do not honor the mistaken price or offer. I would think Oceania would be no different. Especially if you haven't even booked it. Link to comment Share on other sites More sharing options...
NCCruzQueen Posted May 31, 2018 #4 Share Posted May 31, 2018 If this is your cruise... https://www.oceaniacruises.com/Alaska-cruises/vancouver-to-san-francisco-REG180927/?sr=%2Fcruise-finder%2F%23sailDates%3D2018%7C09%23destinations%3Dalaska . I am seeing 6 excursions. :confused: Being that the TS is from Europe, it is very possible that they are viewing a European Oceania website that may have different information. Sometimes Europeans are given different perks. Link to comment Share on other sites More sharing options...
Flatbush Flyer Posted May 31, 2018 #5 Share Posted May 31, 2018 Being that the TS is from Europe, it is very possible that they are viewing a European Oceania website that may have different information. Sometimes Europeans are given different perks. Very possible. That said, if you had actually booked it already and had an invoice saying the better numbers, you'd have a legitimate complaint. Link to comment Share on other sites More sharing options...
lais Posted May 31, 2018 #6 Share Posted May 31, 2018 I was just in Europe looking at a cruise. It said PPG. I called my guy at Oceania and he said nope. They have different specials in different countries. I then read the fine print at the bottom of the page and it said for European residents only. I don’t know if the OP is a US citizen or European but if they are European they can book that right on the website. The prices do not include air. Link to comment Share on other sites More sharing options...
DeanoNorthPerth Posted May 31, 2018 #7 Share Posted May 31, 2018 I can only comment on Australian contract law but I am guessing it is not too different in most countries. A contract involves an Offer and an Acceptance. An advertisement is not an Offer, it is an invitation to make an offer which the advertiser can then accept or reject. In some instances, companies who make a mistake in advertising a product honour the mistake. They do this out of goodwill, not because of any legal obligation. Link to comment Share on other sites More sharing options...
JK300 Posted May 31, 2018 Author #8 Share Posted May 31, 2018 If this is your cruise... https://www.oceaniacruises.com/Alaska-cruises/vancouver-to-san-francisco-REG180927/?sr=%2Fcruise-finder%2F%23sailDates%3D2018%7C09%23destinations%3Dalaska I am seeing 6 excursions. :confused: Yes this is the cruise I am talking about. It is still 8 excursions what we see. It shows differently because we are in Europe and we are European citizens. We thought that Oceania will admit that it is an error, which they do but they won't give us what is advertized. Wishful thinking. :( John Link to comment Share on other sites More sharing options...
JK300 Posted May 31, 2018 Author #9 Share Posted May 31, 2018 Very possible. That said, if you had actually booked it already and had an invoice saying the better numbers, you'd have a legitimate complaint. We do have an option on this cruise. But before we actually book, my TA want to sort this out with Oceania. John Link to comment Share on other sites More sharing options...
Rare LHT28 Posted May 31, 2018 #10 Share Posted May 31, 2018 Yes this is the cruise I am talking about. It is still 8 excursions what we see. It shows differently because we are in Europe and we are European citizens. We thought that Oceania will admit that it is an error, which they do but they won't give us what is advertized. Wishful thinking. :( John Take a screen shot of the deal & push the issue If it is still showing online where you are then they should honour it JMO Link to comment Share on other sites More sharing options...
JK300 Posted May 31, 2018 Author #11 Share Posted May 31, 2018 Take a screen shot of the deal & push the issueIf it is still showing online where you are then they should honour it JMO That is exactly what we did (twice). Our TA is still in discussion with Oceania. 'We don't have to honour it because it's a mistake.' That is what O is telling our TA. It is still online. :rolleyes: Very mixed feelings. John Link to comment Share on other sites More sharing options...
Rare LHT28 Posted May 31, 2018 #12 Share Posted May 31, 2018 That is exactly what we did (twice). Our TA is still in discussion with Oceania. 'We don't have to honour it because it's a mistake.' That is what O is telling our TA. It is still online. :rolleyes: Very mixed feelings. John then that is very bad for them they should fix the mistake if they are not going to honour the deal before others are duped by the ad Link to comment Share on other sites More sharing options...
jimdee3636 Posted June 2, 2018 #13 Share Posted June 2, 2018 What DeanoNorthPerth said about Australian law is also true for the U.S. But the buyer (cruise guest) would only have recourse against the seller (cruise line) if he or she relied on the false/mistaken promise and booked the cruise. If the cruise line simply withdraws the offer---with or without an apology---there's nothing you can do if you haven't yet booked the cruise. Link to comment Share on other sites More sharing options...
kaymoz Posted June 21, 2018 #14 Share Posted June 21, 2018 Well, JK300, what if you call the Oceania booking office, and tell them what you saw online, and ask if they can book it for you? My sense from dealing with them is that they are keen to make bookings and have some room for negotiation to keep an interested caller from "getting away." You may want to stick with your TA, and I think you can -- I understand it is common that people originate a booking with Oceania and then subsequently transfer it to their TA. Link to comment Share on other sites More sharing options...
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