phillipahain Posted September 22, 2018 #1 Share Posted September 22, 2018 Cunard who of course are hiding behind spurious T and Cs have for no good reason whatever in July 2018 cancelled Kota Kinablu and replaced it with a dead and alive port in Vietnam and consider they have done everything right because you can now visit Hue and Danang Many cruisers will have already been there but wanted to go to and booked especially for Kota Kinablu ....of course if you had booked in the USA you are entitled to cancel penalty free 120 days before but not if you booked in the UK To add insult to injury there are passengers who booked Southampton to HK whilst onboard QE in Sept 2018 who even then were not told of this change Cunard needs to treat passengers with an awful lot more consideration ansd stop hiding behind spurious " we can do what we like " contracts or they will loose even more business Link to comment Share on other sites More sharing options...
Host Hattie Posted September 22, 2018 #2 Share Posted September 22, 2018 How disappointing, what reason have they given ? It's strange it wasn't mentioned when you booked as passengers on the roll call were notified at the end of July. Link to comment Share on other sites More sharing options...
phillipahain Posted September 22, 2018 Author #3 Share Posted September 22, 2018 We booked in March 2018 but were notified in July Yet passengers who booked onboard QE just 10 days ago were not told Link to comment Share on other sites More sharing options...
brian1 Posted September 22, 2018 #4 Share Posted September 22, 2018 Why is it "dead and alive".Looks better than your original scheduled port.Mind you, I thought Mallaca might be nice and that was a dead and alive hole,to me anyway. Link to comment Share on other sites More sharing options...
Host Hattie Posted September 22, 2018 #5 Share Posted September 22, 2018 We booked in March 2018 but were notified in July Yet passengers who booked onboard QE just 10 days ago were not told And the reason for the change according to posters on roll call was that Cunard were unable to confirm an anchorage. I wouldn't describe that as "no good reason". Cruise lines make changes all the time unfortunately.Would you have preferred that they delayed making the change? Link to comment Share on other sites More sharing options...
resordanis Posted September 22, 2018 #6 Share Posted September 22, 2018 Happened to us in 2016.Booked QM2 to go to Halong Bay as we had always wanted to go there. Within the week, it was changed back to Nha Trang, a port which we had visited one week prior on Q.V. Tried to get out of the cruise, to no avail. Cunard used to T&C statement. It did turn out ok, but still haven’t been to Halong Bay. Having been to KK I would not have been disappointed, we spent four days there and it was 3 1/2 too long! Link to comment Share on other sites More sharing options...
Mr Blue Sky Posted September 23, 2018 #7 Share Posted September 23, 2018 We are on Singapore sailing was slightly disappointed about change of port but have since done some research and quite looking forward to Vietnam it seems more varied on the shore excursions than KK Mrs Blue Sky Link to comment Share on other sites More sharing options...
soraya Posted September 23, 2018 #8 Share Posted September 23, 2018 Annoying when this happens especially if it's the reason you booked the cruise. We were about to book Southampton to Hong Kong when I noticed the change on a website. It was v confusing as Cunard still had KK on their website. I have noticed that one quite a few websites n newspaper offers it still has KK on the itinerary. I do think that they need to let folks know quickly. Not to compare Cunard with Marella but they sold a cruise called 'Cuban fusions' then months before the cruise cancelled Cuba. That sort of change and you are entitled to cancel. I notice that most of their cruises r now called nonspecific :')things like tapas and tango!:') Link to comment Share on other sites More sharing options...
phillipahain Posted September 23, 2018 Author #9 Share Posted September 23, 2018 The moral is book via the USA then you can cancel the cruise ...Cunard are well out of order to still be advertising and selling this cruise still featuring KK and they could be sued for misrepresentation When you have already been to Vietnam and done the tours that are available from what is definitely a dead and alive port and wanted to have a day in KK the excuse Cunard could not secure an Anchorage is ridiculous ..its a tender port and they planned the cruise over 2 years ago so had plenty of time to secure and confirm anchorages so have no business changing things late in the day and treating UK passengers differently to the USA Link to comment Share on other sites More sharing options...
sogne Posted September 26, 2018 #10 Share Posted September 26, 2018 If Cunard are not satisfied with the anchorage sites then it probably correct. In order to safely anchor a vessel you need to be sure of the holding ground, can the length of anchor cable required to hold the vessel allow it to swing safely with tide or wind, is there enough depth of water to ensure the swing can be safe, are there any local tidal conditions to be taken into consideration and could air pressure and/or wind force/direction reduce depth below that charted? I believe Cunard have asked port authorities to dredge the anchorage and or approach channels but that this has not been done. Link to comment Share on other sites More sharing options...
phillipahain Posted September 26, 2018 Author #11 Share Posted September 26, 2018 Cunard should have sorted all of that out many many months ago and if they could not they should have allowed any upset cruisers to cancel without penalty The future cruise people on QV were still taking bookings for the cruise and not telling people KK was off when we were on QV 2 weeks ago yet they were very well aware of the change so Cunard are well at fault Link to comment Share on other sites More sharing options...
fourmile.ranch Posted September 27, 2018 #12 Share Posted September 27, 2018 I'm not familiar with the term 'dead and alive' port. What does mean? Link to comment Share on other sites More sharing options...
bluemarble Posted September 27, 2018 #13 Share Posted September 27, 2018 I'm not familiar with the term 'dead and alive' port. What does mean? I guess that's more of a British expression than an American one. I was not familiar with that expression either and had to look it up. The "collinsdictionary.com" web site defines it as follows. dead-and-alive adjective British (of a place, activity, or person) dull; uninteresting The "merriam-webster.com" web site defines it as "alive but as if dead : DULL, SPIRITLESS". Link to comment Share on other sites More sharing options...
Host Hattie Posted September 27, 2018 #14 Share Posted September 27, 2018 I guess that's more of a British expression than an American one. I was not familiar with that expression either and had to look it up. The "collinsdictionary.com" web site defines it as follows. dead-and-alive adjective British (of a place, activity, or person) dull; uninteresting The "merriam-webster.com" web site defines it as "alive but as if dead : DULL, SPIRITLESS". Thanks for that, it's a new one on me too. Link to comment Share on other sites More sharing options...
phillipahain Posted September 27, 2018 Author #15 Share Posted September 27, 2018 When used to describe a port it means.......theres absolutely nothing there at all ...... and the only way to see anything is to go on a ships tour ....having already been to the only places Cunard are offering tours to pretty much the only option is to stay onboard ....that equals " dead and alive " In my English expression Link to comment Share on other sites More sharing options...
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