tfg Posted July 13, 2017 #1 Share Posted July 13, 2017 I can't print my setsail pass ,all online check in completed.it says they will e mail me when it is ready. Travel agent no use.Any help appreciated Sent from my SM-N910F using Forums mobile app Link to comment Share on other sites More sharing options...
Clarea Posted July 13, 2017 #2 Share Posted July 13, 2017 Try calling 0800 018 2020. Link to comment Share on other sites More sharing options...
tfg Posted July 13, 2017 Author #3 Share Posted July 13, 2017 Try calling 0800 018 2020. Have just spoken to rc who say my ta has not finalised the transaction and they will not release the pass till then so I am trying to speak to my travel agent now.they are hopeless Sent from my SM-N910F using Forums mobile app Link to comment Share on other sites More sharing options...
Arubamoose Posted July 13, 2017 #4 Share Posted July 13, 2017 Try clearing your cache and changing browsers. I gave up on Internet Explorer and tried in Mozilla Firefox. Voila!! Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Clarea Posted July 13, 2017 #5 Share Posted July 13, 2017 Have just spoken to rc who say my ta has not finalised the transaction and they will not release the pass till then so I am trying to speak to my travel agent now.they are hopeless Makes sense, RC must see that you are paid in full before the SetSail can be printed. Link to comment Share on other sites More sharing options...
tfg Posted July 13, 2017 Author #6 Share Posted July 13, 2017 Makes sense, RC must see that you are paid in full before the SetSail can be printed. Ta reckon I just missed the payment date by a day so it should be ready tomorrow or latest Monday. They said rc only collect payment once a week and I missed it by a day.i paid nearly 2 weeks ago.i will wait and see Sent from my SM-N910F using Forums mobile app Link to comment Share on other sites More sharing options...
Clarea Posted July 13, 2017 #7 Share Posted July 13, 2017 Ta reckon I just missed the payment date by a day so it should be ready tomorrow or latest Monday. They said rc only collect payment once a week and I missed it by a day.i paid nearly 2 weeks ago.i will wait and see Interesting, the UK travel agent must do things differently than US agents. When your credit card is charged for the cruise, does it say the vendor is the travel agent or RC? Link to comment Share on other sites More sharing options...
cb at sea Posted July 13, 2017 #8 Share Posted July 13, 2017 IF you've done the "online checkin"...you are good to go. You don't HAVE to print it. My only concern would be if the TA makes the final payment on your behalf. I don't know what guidelines, as far as final payment date, travel agents operate under...they may have more time to make final payment. THAT is what would concern me. The Setsail pass is NOT a must to print. Link to comment Share on other sites More sharing options...
deliver42 Posted July 13, 2017 #9 Share Posted July 13, 2017 Most decent TA's do the final payment about one week before it's do, so that in case of a glitch, there is time to correct it. Link to comment Share on other sites More sharing options...
swoopy2110 Posted July 13, 2017 #10 Share Posted July 13, 2017 Interesting, the UK travel agent must do things differently than US agents. When your credit card is charged for the cruise, does it say the vendor is the travel agent or RC? You pay the TA. The TA passes the money to RCI. ABTA protect us in the event of the TA going bust. Link to comment Share on other sites More sharing options...
Clarea Posted July 13, 2017 #11 Share Posted July 13, 2017 You pay the TA. The TA passes the money to RCI. ABTA protect us in the event of the TA going bust. Thanks for the info. Link to comment Share on other sites More sharing options...
cruisinfanatic Posted July 13, 2017 #12 Share Posted July 13, 2017 Most decent TA's do the final payment about one week before it's do, so that in case of a glitch, there is time to correct it. No, any reputable TA submits your payment immediately after you call them. Link to comment Share on other sites More sharing options...
tfg Posted July 13, 2017 Author #13 Share Posted July 13, 2017 Funnily enough just checked and it is now available to print.what a coincidence. Now just need to know where I get my luggage labels from Sent from my SM-N910F using Forums mobile app Link to comment Share on other sites More sharing options...
Clarea Posted July 13, 2017 #14 Share Posted July 13, 2017 Funnily enough just checked and it is now available to print.what a coincidence. Now just need to know where I get my luggage labels from Your luggage tags should be available on that same web page (Print SetSail Pass) at around 7 weeks before the cruise. Link to comment Share on other sites More sharing options...
tfg Posted July 13, 2017 Author #15 Share Posted July 13, 2017 We go 5 weeks on Sunday . haven't had a cruise booklet either Sent from my SM-N910F using Forums mobile app Link to comment Share on other sites More sharing options...
Ashland Posted July 13, 2017 #16 Share Posted July 13, 2017 We go 5 weeks on Sunday . haven't had a cruise booklet either Sent from my SM-N910F using Forums mobile app Here in the US we don't get them any longer.....Do you in the UK :confused: Link to comment Share on other sites More sharing options...
tfg Posted July 13, 2017 Author #17 Share Posted July 13, 2017 Here in the US we don't get them any longer.....Do you in the UK :confused: There is a option cruise documentation status not issued when I click on it ,it says I will get it electronically but won't let me input my email. Sent from my SM-N910F using Forums mobile app Link to comment Share on other sites More sharing options...
Clarea Posted July 13, 2017 #18 Share Posted July 13, 2017 There is a option cruise documentation status not issued when I click on it ,it says I will get it electronically but won't let me input my email. Whenever our booking is owned by a travel agent, that email box is also grayed out for us. I would wait a few days since RC just received your final payment and check again for your electronic documents and luggage tags. If they don't show up in a few days, contact your travel agent. Link to comment Share on other sites More sharing options...
tfg Posted July 13, 2017 Author #19 Share Posted July 13, 2017 Whenever our booking is owned by a travel agent, that email box is also grayed out for us. I would wait a few days since RC just received your final payment and check again for your electronic documents and luggage tags. If they don't show up in a few days, contact your travel agent. Thanks will do Sent from my SM-N910F using Forums mobile app Link to comment Share on other sites More sharing options...
Ashland Posted July 13, 2017 #20 Share Posted July 13, 2017 There is a option cruise documentation status not issued when I click on it ,it says I will get it electronically but won't let me input my email. Sent from my SM-N910F using Forums mobile app Sorry...When you posted "booklet" I assumed you were asking about the old mailed type of document booklet. Link to comment Share on other sites More sharing options...
Govantrueblue Posted July 14, 2017 #21 Share Posted July 14, 2017 Funnily enough just checked and it is now available to print.what a coincidence. Now just need to know where I get my luggage labels from Sent from my SM-N910F using Forums mobile app Luggage tags will be in your cruise documents that your TA will give you 3-4 week prior to departure Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Biker19 Posted July 14, 2017 #22 Share Posted July 14, 2017 Luggage tags will be in your cruise documents that your TA will give you 3-4 week prior to departure Very unlikely in the US. Link to comment Share on other sites More sharing options...
Govantrueblue Posted July 14, 2017 #23 Share Posted July 14, 2017 Very unlikely in the US. Yes but this is what happens in the uk our TA will get a document drop from RCI uk which usually are just copies of what we print of anyway plus luggage tags Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
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