Was She Treated Fairly?

WOW...this was such a simple situation to resolve...OMG! just give her her money back....I have never understood why billion dollar companies are so petty with these sensitive situations...if this had of been handled correctly no one would have ever herd a word about this....the negative publicity that this news story has the potential of creating for RC totally outweighs the few thousand dollars they needed to refund her....OMG

 

This is were you need proper management in place...

 

I am not saying she is 100% correct, don't get me wrong but from a business/public relations point of view this has the potential of being blown way out of proportion and costing RC much much more.

I agree with your assessment as well. This person is not 100% correct, but giving her a refund of the cruise would have prevented this from becoming an issue.

As for those who say she shouldn't get a refund since she wasn't the one who paid for the cruise, I personally see this as no difference from the person who received an ugly sweater from grandma for Christmas taking returning the gift to the store with the receipt and receiving a refund. I've done this myself on occasion.

Life is a risk and people need to take responsibility for their own life. They offered her a voucher. She did not have travel insurance. She may decide to not go and lose whatever she paid.

She was treated fairly she just didn't like being told No.

 

I understand why pregnant women would choose not to travel to the Caribbean or South America. So RCL offered her another itinerary.

 

Not to get much off subject but she lives in FL is Zika not in FL? I thought it was all over from Ohio South.....maybe I am wrong.

Zika is NOT in Florida. People who have contracted it got it somewhere else.

WOW...this was such a simple situation to resolve...OMG! just give her her money back....I have never understood why billion dollar companies are so petty with these sensitive situations...if this had of been handled correctly no one would have ever herd a word about this....the negative publicity that this news story has the potential of creating for RC totally outweighs the few thousand dollars they needed to refund her....OMG

 

This is were you need proper management in place...

 

I am not saying she is 100% correct, don't get me wrong but from a business/public relations point of view this has the potential of being blown way out of proportion and costing RC much much more.

Sounds good, if you've never been there and don't think about the consequences. They have a policy in place for guests who are pregnant and decide they don't want to cruise, because of fear of Zika. I don't know how many people it has affected, but I would expect at least several hundred among their many cruises to the Caribbean ports. If they do refunds to those who bitch and moan about it, and others see that the whiner got a full refund, while we only got vouchers, then more people start demanding a refund.

Sometimes your suggested approach of paying off the whiners just to make them go away works out, but other times it just opens up more problems.

An acquaintance of mine decided not to go on her cruise because of Zika. She is an older woman (80) and has some sort of medical issue and falls into some Zika risk group. Her cruise line (not RCCL) refunded a portion of her cruise fare. She had insurance but insurance has so far declined to pay her for other losses such as pre paid hotel, air fare and the remaining portion of what was not refunded by the cruise line because they will not cover (pay) if someone has a fear they might catch something. Her cruise line had not issued the type of letter RCCL sent regarding Zika. I traveled in March, had the email from RCCL regarding Zika and sent it to her with hopes that it might help her out.

 

I was amazed that insurance denied her claim. There could be more to her story, but I did not ask.

 

M

In that case, I would not expect insurance to pay the claim, if it was just a personal decision not to go, because of fear about Zika. That's somewhat different from having a documented doctor's opinion that you should not go. (Maybe she had that, but if so, you didn't mention it above.)

Also, in the case of the pregnant woman, the pregnancy was not a pre-existing condition, at the time the cruise was initially booked.

I think she has a right to chose not to cruise and I think any refund should have gone back to the parents. Zika is not in Florida yet but the CDC is worried about Zika coming to almost all of the southern US areas. I am older and feel for those who are trying to or are already pregnant. I remember praying for healthy children and can't imagine the parents pain when they find out their child may be born deformed.

Sounds like good customer service to me. Give her the refund and be done with it.

I think she has a right to chose not to cruise and I think any refund should have gone back to the parents. Zika is not in Florida yet but the CDC is worried about Zika coming to almost all of the southern US areas. I am older and feel for those who are trying to or are already pregnant. I remember praying for healthy children and can't imagine the parents pain when they find out their child may be born deformed.

She does have a choice, and Royal gave her an option. Even insurance won't pay for something that might happen.

Sounds like good customer service to me. Give her the refund and be done with it.

What about everyone else? I think they gave her good customer service. She either didn't pay for an insurance policy, and saved that premium cost, or she did pay for insurance, and they won't pay her either, because the hazard didn't happen.

Paying off the whiners only serves to breed more whining. Too many now count on companies just caving in.

I think the OP just wanted opinions on this but I doubt they wanted to tear this woman apart. At least I hope not.

Yeah. I just wanted to see if people thought Royal went above and beyond, and it seems like people think she received more than fair compensation.

I don't know the woman so I can't speak to her character. I know I've been guilty once or twice of making irrational decisions when I'm especially unhappy about something I have convictions over.

I'm TRYING to reserve judgment, but in this case it's tough.

Agree with everyone. settlement was more than enough.

But this is not as bad as the law suit ageists Starbucks for having too much ice in the iced coffee LOL

Paying off the whiners only serves to breed more whining. Too many now count on companies just caving in.

Agree 109%.

What monies were refunded should go back to the original cc, she can pass the voucher on to her parents who do like to cruise. It is a win win. The parents actually end up with more money than they were entitled to and they get an extra cruise and their daughter doesn't have to go on a cruise she didn't want.

WOW...this was such a simple situation to resolve...OMG! just give her her money back....I have never understood why billion dollar companies are so petty with these sensitive situations...if this had of been handled correctly no one would have ever herd a word about this....the negative publicity that this news story has the potential of creating for RC totally outweighs the few thousand dollars they needed to refund her....OMG

 

This is were you need proper management in place...

 

I am not saying she is 100% correct, don't get me wrong but from a business/public relations point of view this has the potential of being blown way out of proportion and costing RC much much more.

Billion dollar companies don't cave because of Forums like this. If they give in she comes hear and brags about it and sets a precedent. We don't negotiate with terrorists. ;)

Paying off the whiners only serves to breed more whining. Too many now count on companies just caving in.

Billion dollar companies don't cave because of Forums like this. If they give in she comes hear and brags about it and sets a precedent. We don't negotiate with terrorists. ;)

Both of you are spot on !!!

I'm TRYING to reserve judgment, but in this case it's tough.

I´m not trying to reserve my judgement, I just can´t post it, as it would be against quite a few CC rules to post what I think about this lady:eek: and no pregnancy is no excuse for her entitlement.

I´m not trying to reserve my judgement, I just can´t post it, as it would be against quite a few CC rules to post what I think about this lady:eek: and no pregnancy is no excuse for her entitlement.

I'm guessing you're a guy. ;)

I'm guessing you're a guy. ;)

Your guess is correct and I´m dealing with pregnant women on a daily Basis.

WOW...this was such a simple situation to resolve...OMG! just give her her money back....I have never understood why billion dollar companies are so petty with these sensitive situations

Because they're there to make money, and if they lose money by giving in to everyone who wants more than they are entitled to, then they need to make up for that loss, and they're going to do that by charging the rest of us more.

WOW...this was such a simple situation to resolve...OMG! just give her her money back....I have never understood why billion dollar companies are so petty with these sensitive situations...if this had of been handled correctly no one would have ever herd a word about this....the negative publicity that this news story has the potential of creating for RC totally outweighs the few thousand dollars they needed to refund her....OMG

 

This is were you need proper management in place...

 

I am not saying she is 100% correct, don't get me wrong but from a business/public relations point of view this has the potential of being blown way out of proportion and costing RC much much more.

I agree with you.... they could have buried it right away. But, if RCCL put their foot down and wouldnt refund that one guy dying of cancer whose condition worsened dramatically between the time the cruise was purchased and the sail date (DR wouldnt let him sail) so its not surprising the say no to a pregnant woman.

Yet.....

The fact is that they DO make exceptions to their policies EVERYDAY anyway....

Another aspect of this one is that everyone seems to have missed an important mitigating circumstance that if true would probably have everyone of us on her side- the first RCCL rep told her "no problem, full refund".

Come on....who wouldnt be really ticked off if you were promised that but then they reneged on it?

People think this is an entitlement program. Just reading many of the forums on CC and it is evident it is not just her. The members of casino royale are up in arms because their benefits are changing. They are mad because now when offered free cruises it may be in an interior or OV cabin. Or they are mad that they can no longer get a money rebate and a free cruise, or they might have to pay for their drinks. Then suite guests complain about the perks they get for purchasing a suite. It is not enough that they get their own beach on Labadee, priority boarding, reserved seating, drinks etc. No they are upset that they have to now print their luggage tags like the rest of us! Oh, I forgot the people that want to be compensated if the dining changes on Anthem. It never stops. Doesn't surprise me that this woman wants more. It never ends.

I agree I think she got more than she deserved.

I agree I think she got more than she deserved.

Really? If you were in her shoes and were initially promised a full refund with a cheery "no problem"...... and then reneged and said- "nevermind, we thought and about it and changed our mind....your arent getting a refund, but instead you will have the privilege of sailing on a different boat in the near future (before it expires)"- you would say "wow, i got more than i deserved- thank you RCCL"?

And the kicker is- she would have to take her baby on cruise (2 yr window before exp date) and there is a THREAD where everyone is telling someone else they should NOT take their baby on cruise..... The deal gets even better for her- huh? Either she gets to pay someone to watch her baby so she can sail without her/him or she gets to deal with stroller, diapers etc... Considering the timing of the preg.zika etc... would it really upset you that much if some lady got a refund? Geez.

I can't think of a better recent example of a thread that has so rapidly deteriorated into absurdity. There's even a post attacking casino members and suite guests........ Sometimes CC is just too funny:D