edocs not available

[curlygirl18]

35 days out, online check in completed, received welcome aboard booklet in the mail but still can't access edocs. How long before they are available?

[ripjerry95]

should be available by now! Usually about 45 days out if I remember correctly. Maybe within the next few days. If you don't I would call them. Did you check your myncl account?

[curlygirl18]

should be available by now! Usually about 45 days out if I remember correctly. Maybe within the next few days. If you don't I would call them. Did you check your myncl account?

 

 

yes i checked my ncl. the timeline shows that check in is complete but when i click on the edocs there's the question mark icon that displays the info regarding what the edocs are, but no link is available to download them yet.

[Charlie4]

it took 4 days for my e docs to come in, don't know why

[time2cruise1]

Try this link:

 

 

http://edocs.ncl.com/edocs/

[curlygirl18]

Try this link:

 

 

http://edocs.ncl.com/edocs/

 

 

Tried this link and it says that the reservation is not yet ready to be retrieved. I guess I'll give it another couple weeks then I'll just call them directly.

[Single Cruiser]

Try this link:

 

 

http://edocs.ncl.com/edocs/

 

Yeah, there's a problem with NCLs myncl site. I've checked in, a week away and still have the question mark, contacted NCL they said use that link and they were all there!

[barbatkins]

35 days out, online check in completed, received welcome aboard booklet in the mail but still can't access edocs. How long before they are available?

 

this happened to us a couple of years ago when our TA put us in a GROUP without our knowledge .......and it held up our documents. I was totally pissed about it......and he acted like it was no big deal and that agents did it all the time.......

[deschoolie]

try again tomorrow. System must be acting up. I printed mine out at day 70 for my Decembber cruise. As already suggested, I would call next week if edocs are still not available.

[mking8288]

Checked ours earlier in the day, it's fine - booking links for shore-ex & dining available & we are 25 days out, they're available since early last week.

 

Usually print ours when we are within 72 to 96 hours of sailing just in case the Upsell Fairy call (especially with our current last minute GTY booking for an OV cabin - yet to be assigned one & sailing isn't close to sold-out yet)

 

OP, try using a different Browser - clear your cache - if the issues are with NCL's servers, there isn't much you can do on our end, so to speak - plenty of time ahead, LOL.

[UKLloyd]

We sail in 35 days. Have booked excursions, entertainment and dining and have checked in 100%. But we still do not have our Edocs either. Clicked the link above but it also says not ready.

Strange.

[RobinSie]

We are now 7 weeks out and ours became available 2 weeks ago.

[NMLady]

Tried this link and it says that the reservation is not yet ready to be retrieved. I guess I'll give it another couple weeks then I'll just call them directly.

 

Do you have air booked with the cruise line?

If so it can take longer for your eDocs.

[old nutter]

Not sure if it is TA specific or even UK specific, but we were told that because we had booked via a TA, we would not get our edocs until we were 30 days out. The myNCL pages are not working properly and haven't for weeks now with errors all over the place and our edocs are still not showing up on there. However, I was able get them from the edocs URL once we were inside the 30 days, so you should be OK with that.

 

Why NCL still keep saying 60 days on the question mark note is beyond me and why they can't sort their web site out is anyone's guess but I guess they have other priorities like trying to get your money for excursions - that works!!!

[OhJinkies]

My Epic sailing is on Dec. 1. I booked with a TA and made my final payment in September. I was able to download my edocs on Oct 6 (I think they were available about a week prior but the site was down when I first tried).

You may want to give them a call or email their customer service department (or if you used a TA, call them).

[rvsullivan]

There must be an issue with your edocs. We received our about 60 days out and no issues with the web site at all. Just checked again this morning and everything is still there. Call NCL and ask!

[jdvmd]

this happened to us a couple of years ago when our TA put us in a GROUP without our knowledge .......and it held up our documents. I was totally pissed about it......and he acted like it was no big deal and that agents did it all the time.......

 

This is absolutely correct.

OP, did you book through a TA?

[curlygirl18]

yes i booked with a travel agent and the agent put the reservation in a group and it was a GTY so that may have caused further complications but no worries because my edocs became available 30 days out

[fj2k]

Try this link:

 

 

http://edocs.ncl.com/edocs/

 

 

Many thanks for this link, we are showing 30 days out and our e-docs not showing on my ncl. Went through that link and there they are!!!

[mypleasure]

Sailing in 29 days and edocs not available even through that link. I am going to phone them tomorrow.

[wvfrogg]

That happened on my last cruise. Call NCL technical support and they reset something and then you can get them.

[tigerlilycruiser12]

35 days out, online check in completed, received welcome aboard booklet in the mail but still can't access edocs. How long before they are available?

 

Happened to me last week...I am sailing Feb 3 and was able to print them out yesterday. I got the same thing u did until yesterday.

[ColinIllinois]

I know you have to show your E-docs to get in the terminal. What would happen if say you forgot them at home or lost them on the way? Would they just escort you in to the terminal to show your passport, etc?

 

I've never done that by the way. :) Thanks.

[time2cruise1]

I know you have to show your E-docs to get in the terminal. What would happen if say you forgot them at home or lost them on the way? Would they just escort you in to the terminal to show your passport, etc?

 

I've never done that by the way. :) Thanks.

 

They would check you passport against the manifest if it matches you will be allowed to clear security and check in.

[ColinIllinois]

They would check you passport against the manifest if it matches you will be allowed to clear security and check in.

 

 

Thanks. I know that was a dumb question but I'm medicated right now. lol