margatecruiser Posted May 13, 2014 #1 Share Posted May 13, 2014 We just got off the Summit on a great Bermuda cruise. But I would like to inform you that the company that runs all the shops have a policy. If you buy something like a watch perfume or anything else and you decide to take it back they eill not give a credit only exchange. So if I bought my wife a 500.00 watch they would not give a refund only and exchange. I spoke to the officers on board who directly are involved these shops and they were shocked they had no idea of this crazy policy. I did get letter from the ship telling me they would look into this crazy policy. Link to comment Share on other sites More sharing options...
gskimmel Posted May 13, 2014 #2 Share Posted May 13, 2014 This must be new. A couple of years ago, I bought a watch on the Eclipse. The shop told me that they have the best prices for the watch and are hundreds less than the US. I bought it, went to my room and decided to hop onto the internet to confirm. I found that Nordstrom sold the same watch much less than what I just paid for. I took a screenshot of the price, went back to the store and told them that Nordstrom had it for less. They promptly refunded my money. Link to comment Share on other sites More sharing options...
Rare cruisestitch Posted May 13, 2014 #3 Share Posted May 13, 2014 Not knowing why the OP wanted to return the watch, it's hard to know if it was a simple case of buyer's remorse, or finding a better deal elsewhere, or if there was something wrong with the watch. It isn't unusual for shops to have a "no refund policy". I'm not sure why the OP thought it was crazy. Link to comment Share on other sites More sharing options...
margatecruiser Posted May 13, 2014 Author #4 Share Posted May 13, 2014 Celebrity has a new management company running there shops. It's bad policy. Even when you buy from target no questions asked and the will give you a full refund. Link to comment Share on other sites More sharing options...
mrsdoc3 Posted May 13, 2014 #5 Share Posted May 13, 2014 Celebrity has a new management company running there shops.It's bad policy. Even when you buy from target no questions asked and the will give you a full refund. I think Target was one of the first companies to have a "no questions asked" return policy. Link to comment Share on other sites More sharing options...
margatecruiser Posted May 13, 2014 Author #6 Share Posted May 13, 2014 There. is no company that I know of in the class of celebrity that won't give a refund. The funny thing the ship had no idea of this rule. Sorry guest relations did the boss but none of the regular workers behind the desk. The boss threw up her hands and said they had no control of the policy. That's BS in my book. Link to comment Share on other sites More sharing options...
AmberCascades Posted May 13, 2014 #7 Share Posted May 13, 2014 Different stores (on land anyway) have different return/exchange policies. We've been burned in the past, so we always check the store's policies before we buy. Even if we've been there before. Unless it's specifically posted somewhere, we always ask. I'm sorry this happened to you. Hopefully they will make it right. Link to comment Share on other sites More sharing options...
wwcruisers Posted May 13, 2014 #8 Share Posted May 13, 2014 We just got off the Summit on a great Bermuda cruise. But I would like to inform you that the company that runs all the shops have a policy. If you buy something like a watch perfume or anything else and you decide to take it back they eill not give a credit only exchange. So if I bought my wife a 500.00 watch they would not give a refund only and exchange. I spoke to the officers on board who directly are involved these shops and they were shocked they had no idea of this crazy policy. I did get letter from the ship telling me they would look into this crazy policy. Thanks for the heads-up. I think it would be good to specifically ask about the ship's store return policy, at the time of purchase. Just curious -- when you questioned their return policy, did they point out that it is written down anywhere? Is it printed on the receipt that you sign for the room charge? You also might call/e-mail or write Corporate to complain about this policy. Good luck, and let us know what you hear from them. Link to comment Share on other sites More sharing options...
Orator Posted May 13, 2014 #9 Share Posted May 13, 2014 (edited) Celebrity has a new management company running there shops.It's bad policy. Even when you buy from target no questions asked and the will give you a full refund. Up to a few years ago there were two different companies that held contracts to operate the shops. One group was contracted for the shops on Century Class and M Class ships. The second company operated the shops on the S Class ships. About a year or so ago the contract for the S Class ships was up for bids and the contract was awarded to the company that had been operating the shops on Century and M Class ships for many years. I was on Solstice at the time of conversion. It should be noted that the company running the shops hires their own staff and they are not Celebrity employees, even though they wear a Celebrity ID. The shops are pretty much the same as leased spots, such as Chanel or Louis Vuitton, in large department stores. Other leased operations include the Spa, Casino, Photo Studio and Art Auctions. Edited May 13, 2014 by Orator Link to comment Share on other sites More sharing options...
ISABELLA Posted May 13, 2014 #10 Share Posted May 13, 2014 My friend bought a perfume on board of Eclipse and was told if she finds it cheaper on any islands, bring the proof, they will refund the difference. She founded it cheaper on St. Maarten, got the difference back credited to her seaboard account - no problem. Link to comment Share on other sites More sharing options...
Orator Posted May 13, 2014 #11 Share Posted May 13, 2014 My friend bought a perfume on board of Eclipse and was told if she finds it cheaper on any islands, bring the proof, they will refund the difference. She founded it cheaper on St. Maarten, got the difference back credited to her seaboard account - no problem. Had the same good experience with a piece of Effy. Just had the store manager write his price on the back of his card and took it to the shop on board. No problem getting the difference in price. However, they WILL NOT match a price found on the internet. Must be from a bricks and mortar store on one of the ports of call for that cruise. Link to comment Share on other sites More sharing options...
rkacruiser Posted May 13, 2014 #12 Share Posted May 13, 2014 This is not meant to be critical of anyone who buys expensive items aboard a ship. That is their choice to do so. So be it. But, I really have never understood why one would spend a large sum of money for an item(s) without really "shopping" around. In the compressed time frame of a cruise, I would be most uncomfortable in doing so, unless I had done my shopping for the same or similar items at home before sailing. Link to comment Share on other sites More sharing options...
NLH Arizona Posted May 13, 2014 #13 Share Posted May 13, 2014 Maybe you could write a letter to the store's home office and ask them for a refund if you send the item back. It is worth a shot! Link to comment Share on other sites More sharing options...
Iamthesea Posted May 14, 2014 #14 Share Posted May 14, 2014 Not a watch, but I had no trouble returning a shirt, for a refund, on the Constellation a few weeks ago. ;) Link to comment Share on other sites More sharing options...
seastar2 Posted May 14, 2014 #15 Share Posted May 14, 2014 I had an issue with pricing of an ipad purchased on the Infinity...contacted Celebrity..told it was a leased shop and nothing they would/could do. :mad: Contacted Apple and never received a reply. long story short.....know the prices if you have a specific item you are shopping for and understand and get in writing if necessary the policy Link to comment Share on other sites More sharing options...
aimee Posted July 6, 2014 #16 Share Posted July 6, 2014 I am also having problems with on board shopping . My partner brought me an engagement ring on the equinox early June ... It needs to be returned and a new one sent as can not be resized .... The company said at time of purchase it would be sorted .. They will not respond and have made no effort to resolve this ... Now I'm stuck with an engagement ring I cant wear and can't get a refund on .... Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Orator Posted July 6, 2014 #17 Share Posted July 6, 2014 I am also having problems with on board shopping . My partner brought me an engagement ring on the equinox early June ... It needs to be returned and a new one sent as can not be resized .... The company said at time of purchase it would be sorted .. They will not respond and have made no effort to resolve this ... Now I'm stuck with an engagement ring I cant wear and can't get a refund on .... Sent from my iPhone using Forums June of this year? It's at most 4 weeks since your purchase. Was the purchase on your credit card? Did you contact you CC Company. Do you have anything in writing? Why can't it be resized? Link to comment Share on other sites More sharing options...
cle-guy Posted July 6, 2014 #18 Share Posted July 6, 2014 I run stores, used to run exhibition shops and sold jeweler, some quite expensive. We held a "no return" policy and enforced it. One time had a lady buy a $5500 necklace, wore it to the opening gala (I saw her with it on), then wanted to return it the next day after showing off to her friends at the event. We stuck to our guns. She disputed the policy and charge with with Amex, and Amex allowed me to stick to my policy. rules are rules.... Buyer Beware. Link to comment Share on other sites More sharing options...
cle-guy Posted July 6, 2014 #19 Share Posted July 6, 2014 I had an issue with pricing of an ipad purchased on the Infinity...contacted Celebrity..told it was a leased shop and nothing they would/could do. :mad: Contacted Apple and never received a reply. long story short.....know the prices if you have a specific item you are shopping for and understand and get in writing if necessary the policy Apple does not run the technology stores either. Probably why they didn't reply. Link to comment Share on other sites More sharing options...
aimee Posted July 6, 2014 #20 Share Posted July 6, 2014 Yes this June ... I have been going back and forth with phone calls and emails with starboard cruises ... As the ring needs to be resized more than 2 sizes a new one has to be made which has been discussed and is their store policy .. However since the cruise they just don't seem to resolve it . I call talk they say they will email me that day with details to get it shipped back ... Then I never hear from then and it goes on over and over .... I'm very upset about it . I expected the customer service to be much more than this Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
cle-guy Posted July 6, 2014 #21 Share Posted July 6, 2014 Yes this June ... I have been going back and forth with phone calls and emails with starboard cruises ... As the ring needs to be resized more than 2 sizes a new one has to be made which has been discussed and is their store policy .. However since the cruise they just don't seem to resolve it . I call talk they say they will email me that day with details to get it shipped back ... Then I never hear from then and it goes on over and over .... I'm very upset about it . I expected the customer service to be much more than this Sent from my iPhone using Forums 2 words: CERTIFIED MAIL. It tends to be held as much more important then email or phone calls, and provides proof you tried to resolve the issue and of the seriousness you take of the situation. Send a letter with all pertinent information certified mail, return receipt required. Probably costs about $5.20 or so US mail. Link to comment Share on other sites More sharing options...
aimee Posted July 6, 2014 #22 Share Posted July 6, 2014 I am in Australia . Will try and send the certified mail . Thank you for your help :) Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
cle-guy Posted July 6, 2014 #23 Share Posted July 6, 2014 I am in Australia . Will try and send the certified mail . Thank you for your help :) Sent from my iPhone using Forums In that case, 3 words: Registered Post International http://auspost.com.au/parcels-mail/registered-post-international.html :D Link to comment Share on other sites More sharing options...
Orator Posted July 6, 2014 #24 Share Posted July 6, 2014 (edited) I am in Australia . Will try and send the certified mail . Thank you for your help :) Sent from my iPhone using Forums Don't know the rules in Australia, but contents sent via Certified mail in US cannot be insured. Items sent via Registered mail can. Edited July 6, 2014 by Orator Link to comment Share on other sites More sharing options...
cle-guy Posted July 6, 2014 #25 Share Posted July 6, 2014 (edited) Don't know the rules in Australia, but Certified mail in US cannot be insured. Registered mail can. I'm not suggesting sending the ring on first try...I'm saying send a letter asking what to do. LAST thing you want to do is deliver the ring into the unknown without it being expected! I'm also not sure if precious metals and gems are insurable by post in any matter. Edited July 6, 2014 by cle-guy Link to comment Share on other sites More sharing options...
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