Rare ToxM Posted July 14, 2017 #26 Share Posted July 14, 2017 Good news, I'm so pleased they were receptive to your needs. Sent from my iPad using Tapatalk Pro Link to comment Share on other sites More sharing options...
sammiedawg Posted July 15, 2017 #27 Share Posted July 15, 2017 First of all my sincere sympathies on the loss of your husband. I am happy to hear Oceania issues are resolved. I feel certain the airline will do right by you. Call again. They may ask for something in writing, perhaps a copy of the death certificate. We've had legacy airlines waive change fees and rebook based on our verbal word that a family member was hospitalized. Link to comment Share on other sites More sharing options...
bitob Posted July 15, 2017 #28 Share Posted July 15, 2017 So happy to hear. I too think you can find a compassionate person from the airline. Just go up the food chain until you do Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
GeorgesGal Posted July 15, 2017 #29 Share Posted July 15, 2017 I feel certain the airline will do right by you. Call again. They may ask for something in writing, perhaps a copy of the death certificate. We've had legacy airlines waive change fees and rebook based on our verbal word that a family member was hospitalized. Delta was absolutely wonderful when this happened while my sister and I were on a cruise. She received a call from her son informing her that her husband was hospitalized; Delta waived all fees for both of us. Such a blessing. Link to comment Share on other sites More sharing options...
sammiedawg Posted July 15, 2017 #30 Share Posted July 15, 2017 Delta was absolutely wonderful when this happened while my sister and I were on a cruise. She received a call from her son informing her that her husband was hospitalized; Delta waived all fees for both of us. Such a blessing. Our experience was also on Delta. I should have mentioned which airline, giving credit for a no hassle change. They simply asked for the names of our infant grandchild and hospital. Link to comment Share on other sites More sharing options...
azam71209 Posted July 17, 2017 Author #31 Share Posted July 17, 2017 United waived all fees and transferred the frequent flyer miles award tickets to my sister, including Polaris business class return. Also gave her Economy Plus going at no charge. Refunded all charges for my husband's ticket. At first, I was told no because the seats I had booked were no longer available at the Saver level but then I reminded the agent that I had just lost my husband and I was calling on my birthday. She found a more sympathetic supervisor to approve everything. Mary Link to comment Share on other sites More sharing options...
Paulchili Posted July 17, 2017 #32 Share Posted July 17, 2017 Glad to hear this - a silver lining. Good to know that there are still some compassionate people left in the business world. Enjoy the trip. Link to comment Share on other sites More sharing options...
Mura Posted July 17, 2017 #33 Share Posted July 17, 2017 Good news all around. Yes, it's nice to find compassionate people EVEN in business! Have a good trip ... It probably won't be easy, but you'll have your sister with you which certainly should help. Mura Link to comment Share on other sites More sharing options...
Go-Bucks! Posted July 17, 2017 #34 Share Posted July 17, 2017 When you are trying to get an entity to help you by doing something they are not obliged to do trashing them publicly is not a good strategy. Totally agree. :) Link to comment Share on other sites More sharing options...
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