Jump to content
Cruise Critic Community
eldrima

Vacation Summary not working on myNCL.com

Recommended Posts

Ever since the itin got switched from Eastern to Western for my 9/23 Escape sailing (change appeared yesterday on the site), I get the a 500 - Internal Server Error page ("Uh-Oh...looks like our site needed to take a vacation") when I try to click on the Vacation Summary. Also the only excursions that are showing available are the 4 out of S. Florida.

 

Anyone else having these issues on a cruise that got changed?

Share this post


Link to post
Share on other sites

I'm guessing that with NCL Miami having been closed for Irma, they are a bit behind getting everything caught up. And, they will have to post new routes on some of the cruises.

Share this post


Link to post
Share on other sites

Same for the October 7th sailing. HTTP response code 500 is a generic "broken server" error, usually from a configuration problem.

Share this post


Link to post
Share on other sites

We don't sail until Dec 30th and it's working fine for me. So must be related to a web issue for the cruises with changed itineraries.

Share this post


Link to post
Share on other sites

Working for me on a Pacific cruise so I bet it is due to overwork sorting out all the necessary changes required in the Caribbean and Atlantic.

Share this post


Link to post
Share on other sites

Our 11-17 sailing is fine. I'm sure they're working on the earliest itineraries first. I'm expecting changes since we most likely won't be stopping at St. Thomas and St. Maarten.

 

 

Sent from my iPad using Forums

Share this post


Link to post
Share on other sites

Not working for me either, for Sep 23 Escape cruise.

 

Booked through Costco

 

Anyone else having same issue that booked directly with Norwegian?

Share this post


Link to post
Share on other sites
Ever since the itin got switched from Eastern to Western for my 9/23 Escape sailing (change appeared yesterday on the site), I get the a 500 - Internal Server Error page ("Uh-Oh...looks like our site needed to take a vacation") when I try to click on the Vacation Summary. Also the only excursions that are showing available are the 4 out of S. Florida.

 

Anyone else having these issues on a cruise that got changed?

I am guessing they are working on all the changes they need to make. For those not cruising for several months it is a different. I just got into mine yesterday with no problems.

Share this post


Link to post
Share on other sites

Clear your cache and cookies. The issue is likely on the user's end not NCL's.

Share this post


Link to post
Share on other sites

Cleared cache and cookies and its not working on our two iPhones, iPad or laptop here for our October sailing.

Share this post


Link to post
Share on other sites

Having the same issue for the 10/7 cruise. It was working fine the other day. I received the email on the change to the itinerary and logged in and it showed western and all the new info. Must be something on their side

 

 

Sent from my iPhone using Forums

Share this post


Link to post
Share on other sites
Clear your cache and cookies. The issue is likely on the user's end not NCL's.

It's an HTTP code 500 error. That's on the server. Your browser won't throw a 500. As an actual systems engineer with decades of experience, I can assure you that you are wrong. (418, really)

 

https://en.m.wikipedia.org/wiki/List_of_HTTP_status_codes?wprov=sfla1

Share this post


Link to post
Share on other sites

I have same issue with 500 Internal Server Error since yesterday, our cruise is end of October. Called NCL early this morning. Rep said 'it's working now'. I checked after I hung up, still same error message. It's been like that all day.

Share this post


Link to post
Share on other sites

"Still Dreaming" is correct! I just got off the phone with NCL and they said they are trying to confirm with shore excursion vendors that they can accommodate another ship load of passengers and then at that time, they will open the entire site on My NCL. He said the error was on their part until they update everything for our 10/28 cruise!

Share this post


Link to post
Share on other sites

This is frustrating. It's almost a week later and the "Vacation Summary" still hasn't been fixed. I understand that they need time to add shore excursions but I'm not trying to book an excursion, I'd just like to be able to see the things that I already have booked on the ship and what ports we will be in on those days now. I can't even tell which days I have a show or a specialty dining reserved.

 

 

Sent from my iPhone using Forums

Share this post


Link to post
Share on other sites

I think it's a bit ridiculous too. Many on my cruise have already booked independent excursions because no one can get a straight answer as to when they will be loaded.

 

Edited to add: a shoreside concierge told me to expect to book excursions onboard ....

 

And please, with Harvest Caye being their private port, those standard excursions should've been loaded immediately. (I have several cruises booked. Some have excursions loaded for only one port).

 

Sent from my SAMSUNG-SM-G925A using Forums mobile app

Share this post


Link to post
Share on other sites
This is frustrating. It's almost a week later and the "Vacation Summary" still hasn't been fixed. I understand that they need time to add shore excursions but I'm not trying to book an excursion, I'd just like to be able to see the things that I already have booked on the ship and what ports we will be in on those days now. I can't even tell which days I have a show or a specialty dining reserved.

 

 

Sent from my iPhone using Forums

 

Still no excursions showing for my Saturday cruise and the vacation summary isn't working. I was the same as you...not necessarily planning on booking any excursions but did want to see my dinner reservations and such. On top of that, my upgrade bid was accepted on Friday and I wanted to know what room they assigned me. I discovered that you can click on your eDocs and those had been updated with my new cabin number and displayed the dinner reservations I had made. I had not booked any excursions or shows so I assume those would display for you too if you had some reserved.

Share this post


Link to post
Share on other sites
Still no excursions showing for my Saturday cruise and the vacation summary isn't working. I was the same as you...not necessarily planning on booking any excursions but did want to see my dinner reservations and such. On top of that, my upgrade bid was accepted on Friday and I wanted to know what room they assigned me. I discovered that you can click on your eDocs and those had been updated with my new cabin number and displayed the dinner reservations I had made. I had not booked any excursions or shows so I assume those would display for you too if you had some reserved.

 

I also see my vacation summary in my edocs and everything I made resys for!

congratulations on your bid!!!!!

Share this post


Link to post
Share on other sites

Ha, go figure...I just logged on and it's working now. Hopefully it's working for you guys too. I'm on the Oct 7th Escape.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Forum Jump
    • Categories
      • 2019 Cruisers' Choice Awards
      • Forum Assistance
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Digital Photography & Cruise Technology
      • Member Cruise Reviews
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...