Boards, settle a bet please

[NavarreCruiser]

I don’t make the rules, Carnival does. Feel free to read the policy already sited numerous times.

 

And Carnival's rules are always rigidly enforced across the whole fleet. NOT!!!!! After 91 Carnival cruises, I have seen so many variations between policy/rules and ship reality that your case holds no water.

[firemanbobswife]

And Carnival's rules are always rigidly enforced across the whole fleet. NOT!!!!! After 91 Carnival cruises, I have seen so many variations between policy/rules and ship reality that your case holds no water.

 

I don’t have a “case”. So when suites that aren’t D/P/FTTF don’t find their S&S cards in their mailboxes and their cabins aren’t ready, they will know why. It’s because nowhere in Carnival’s description/policy of suites is that an included benefit unlike D/P/FTTF. It’s just the facts.

[shibby sails]

With the new system going in place you would think it would end all this early access nonsense. Go to room, no key in mailbox means you don't get in until 1:30. Train RS if asked to open door to say not allowed and do not have sign and sail card until 1:30. Also agree personnel at check in should tell cruisers this. Buy carnival stock. Going up because they keep laying off employees. Remember how many people use to be behind the counter to check in guests. Good for Carnival's bottom line, not good for workers.

[The4Cruisers]

Why were you in the hallway when you weren’t supposed to be?

 

Because rules are for the OTHER people!!!

[firemanbobswife]

Because rules are for the OTHER people!!!

 

Oh that’s right, I forgot [emoji846].

 

Or they don’t exist or are up for interpretation as some seem to think. I am curious. How is the RS supposed to know that he is supposed to get a cabin ready at same time as if they were D/P/FTTF because that’s what someone who works at the port told the guest would happen? He won’t because it’s not written policy and part of suite perks.

 

I agree that Carnival is inconsistent with their rules such as diapered kids in pools, sharing Cheers, and whatever else, but you can’t give people wrong info at the port and expect it to be true when it involves a totally unrelated 3rd party that knows nothing about it. Now do they try and get suites done after D/P/FTTF? I would think so.

 

What they also don’t consider is that in many ships the suites are all grouped together in one big block. With 30 some cabins or whatever the number is now, how in the world can they possibly have all the suites ready at 11:30? The answer is they can’t and that’s why it hasn’t been and isn’t a perk of a suite. It’s simply not practical. Seriously some of these people give me a headache.

[NavarreCruiser]

Oh that’s right, I forgot [emoji846].

 

Or they don’t exist or are up for interpretation as some seem to think. I am curious. How is the RS supposed to know that he is supposed to get a cabin ready at same time as if they were D/P/FTTF because that’s what someone who works at the port told the guest would happen? He won’t because it’s not written policy and part of suite perks.

 

I agree that Carnival is inconsistent with their rules such as diapered kids in pools, sharing Cheers, and whatever else, but you can’t give people wrong info at the port and expect it to be true when it involves a totally unrelated 3rd party that knows nothing about it. Now do they try and get suites done after D/P/FTTF? I would think so.

 

What they also don’t consider is that in many ships the suites are all grouped together in one big block. With 30 some cabins or whatever the number is now, how in the world can they possibly have all the suites ready at 11:30? The answer is they can’t and that’s why it hasn’t been and isn’t a perk of a suite. It’s simply not practical. Seriously some of these people give me a headache.

 

So the folks checking you into your Carnival cruise wearing Carnival uniforms know nothing about Carnival's ships and policies because they are port employees? Then I guess you don't think the photographers or the onboard shop employees or the spa employees know anything about ship policies because they work for outside contractors? Yes I agree some comments and positions on this thread and these boards give me a headache too.

[firemanbobswife]

So the folks checking you into your Carnival cruise wearing Carnival uniforms know nothing about Carnival's ships and policies because they are port employees? Then I guess you don't think the photographers or the onboard shop employees or the spa employees know anything about ship policies because they work for outside contractors? Yes I agree some comments and positions on this thread and these boards give me a headache too.

 

From what I understand they work for the port, not Carnival and yes, they are misinformed as already mentioned about certain things. Their job is to check you in - that’s it. Carnival can’t even train their ACTUAL employees such as CSRs correctly so it’s no wonder the port people are telling guests things that aren’t true.

 

The people that work ON the ship know more about the operations it seems than part time port employees since they actually live onboard. But I wouldn’t ask my Spa lady about my cabin service.

 

It’s really simple. Please show me IN WRITING where it says you have your cabin ready at embarkation if you aren’t D/P/FTTF but stay in a Suite. I have already showed you where it says you DON’T. And that is as recent as 2 months ago from actually getting on a ship. Yet you refuse to believe what Carnival Corporate itself has issued as policy. The port employees cannot override that and make the RS have the suites ready. They are simply for lack of a better term, lying to the guest. I think it’s more of not quite understanding what “Priority” means on a boarding pass vs on the ship. Yes, you get to board early, but that’s where the similarities end. The cabin is not ready for suites.

 

Verbal promises in this case are nothing but here say just as if they told me my 19 year old can get served alcohol on the ship when in International Waters on a Caribbean cruise leaving out of Florida. It’s not happening. The policy in writing will prevail as it’s the one in effect.

[lcpagejr]

OK...LMAO..... Since I started this mess with my comment that suite passengers were priority...oop's. Let me help clarify. I just cruised on the Vista over Thanksgiving. I am Platinum and as sanmarcosman correctly stated "Priority" was listed on my cruise summary, boarding pass and luggage tag. Nothing else. I was in Havana area and had no problem walking right to my cabin...SS cards were there in mail slot. There was NO SIGN on the entrance door to the inside hallway of the cabins in this section...we just walked right in and went to our cabin at approx 11:40am. Also, I would like to point out...as my wife and I walked the ship and used the stairways.... some fellow passengers were sitting on the stairway or landing areas waiting for the doors to the hallways on each floor to open. There was a sign on the door (which always normally is open) stating cabins will be available by 1:30pm. Can we all now move on??

[firemanbobswife]

lcpagejr, don’t worry, it’s not your comment that is causing all this. It’s the people that think there are “alternative rules” to what are actual facts and has been proven time and time again in writing from the horse’s (Carnival’s) mouth. Nothing anyone says verbally can over ride what has been put in place as far as having the RS getting the suite cabins ready. They do as they are instructed from Corporate and that is to get D/P/FTTF cabins ready first.

 

You were allowed to go to your cabin because you are Platinum. It says so in every piece of info that has been put out both online and what you receive at the port as well as the doors that lead to the cabins. It’s even listed under your VIFP program. It says no such thing under suites. It’s just the true facts and there’s nothing left to debate.

 

I also enjoy the same status so am aware how it works. I have also seen suites torn apart nowhere near ready on Vista when walking down the hall to my cabin. I even mentioned it in my live Vista review.

[lcpagejr]

No, won't be taking my Saturday morning to edit out all my personal details to post here. Surely you have a cruise booked now that you can review your documents, no?

 

lcpager, don’t worry, it’s not your comment that is causing all this. It’s the people that think there are “alternative rules” to what are actual facts and has been proven time and time again in writing from the horse’s (Carnival’s) mouth. Nothing anyone says verbally can over ride what has been put in place as far as having the RS getting the suite cabins ready. They do as they are instructed from Corporate and that is to get D/P/FTTF cabins ready first.

 

You were allowed to go to your cabin because you are Platinum. It says so in every piece of info that has been put out both online and what you receive at the port as well as the doors that lead to the cabins. It’s even listed under your VIFP program. It says no such thing under suites. It’s just the true facts and there’s nothing left to debate.

 

I also enjoy the same status so am aware how it works. I have also seen suites torn apart nowhere near ready on Vista when walking down the hall to my cabin. I even mentioned it in my live Vista review.

 

Got ya....and thanks!! The quickest way to end this nonsence on Carnival is to have the RS place the envelopes in the mailboxes as the last thing they do after their section is completed. They have a manifest for the upcoming sailing so they can easily place the Priority SS cards in mailbox as they clean/clear each room.

[firemanbobswife]

Got ya....and thanks!! The quickest way to end this nonsence on Carnival is to have the RS place the envelopes in the mailboxes as the last thing they do after their section is completed. They have a manifest for the upcoming sailing so they can easily place the Priority SS cards in mailbox as they clean/clear each room.

 

Yes and that’s what they are supposed to be doing. As has been said before, it is of the reasons why they went to this new system. To keep people who aren’t supposed to be there from getting in the way of the RS so they can complete their work with minimal interruptions.

 

Some people will just have to learn the hard way. Short of Carnival sending them a letter addressed directly to them (and I still don’t think it would sink in with some) saying Suites have to wait until 1:30 or the general announcement is made that’s cabins are ready, they will continue to believe what they want even when not true.

[BoDidly]

I'm by n:D means suggesting that people shouldn't relax, read, vegetate, travel or do whatever else they want with their time -- life is for living. But next time you blow out that overwhelmed sigh or tell someone (or yourself) that you can't do something because you're "too busy," think about whether that's a fact or just a self-fulfilling prophecy with the time spent on this board :confused:. :loudcry::D

[Elaine5715]

So the folks checking you into your Carnival cruise wearing Carnival uniforms know nothing about Carnival's ships and policies because they are port employees? Then I guess you don't think the photographers or the onboard shop employees or the spa employees know anything about ship policies because they work for outside contractors? Yes I agree some comments and positions on this thread and these boards give me a headache too.

Port Employees at check in sent me to the wrong Priority waiting room in their own terminal. No, they don't know policies since every day they put on a different cruiseline uniform and will never see you again so they tell you what you what to hear to move you along.

[riclop]

I am sailing on the Valor in January, through lots of mishaps, and customer service calls, myself, my mom and my dad are booked in a ocean suite. I know that suite "perks" are not the same as FTTF perks, but on my last cruise (November) my mom swears she saw a sign flashing by guest services that suite guest staterooms were ready at 11:30, same as FTTF. I vehemently disagree, and believe they are ready at 1:30 with everyone else's. We are all content to wait around until the announcements are made that all staterooms are ready, but I have some casino money bet down on this, so i'm curious.

 

Anyone care to chime in?

Mom wins and you lose, .

[firemanbobswife]

Mom wins and you lose, .

Nope.

[Heaven6566]

On NCL they are but not on Carnival

 

Sent from my LG-H918 using Forums mobile app

[lcpagejr]

Nope.

 

Oh God....here we go again...lol

[mworkman]

All I can say is I have Gold status and my booking info had Priority stamped on it. With that being said...At check in I was told My S&S cards would be outside my stateroom and that my room wood be ready. Please proceed to the Suit waiting room. Once on board I was meet by Splendor Staff and was also told that my room was ready. We could proceed to our room if liked. When I got to my room area..outside doors were wide open. This is where I was introduced to the Gentleman that would be taking care of our rooms along with others. He (Carnival employee) showed us where our room was and where the S&S card was and informed us that we could go to out rooms if we like....so with that being said. As far as I'm concerned that trumps policy, Once on board it's the CPT's policy.

[firemanbobswife]

All I can say is I have Gold status and my booking info had Priority stamped on it. With that being said...At check in I was told My S&S cards would be outside my stateroom and that my room wood be ready. Please proceed to the Suit waiting room. Once on board I was meet by Splendor Staff and was also told that my room was ready. We could proceed to our room if liked. When I got to my room area..outside doors were wide open. This is where I was introduced to the Gentleman that would be taking care of our rooms along with others. He (Carnival employee) showed us where our room was and where the S&S card was and informed us that we could go to out rooms if we like....so with that being said. As far as I'm concerned that trumps policy, Once on board it's the CPT's policy.

 

Suites do have Priority stamped on them and yes you get to wait in the lounge with Diamonds and Platinums. Since the doors were wide open it could be that all the cabins in that area were ready and that's why the cards were in the mailboxes. If the cabins are still being worked on, they would be closed and you would have seen the signs that said to come back later unless you are Diamond/Platinum/FTTF. It does not say Suites.

 

All I am saying is that having your cabin ready upon embarkation with a suite is not a perk and should not be expected. In fact the policy on the ship matches the written one by Carnival. The signs on the doors on the ship along with the cards you are given at check in (that come from the ship and it's policies and procedures) say so as well. Now if all the RS get the rooms ready earlier, then you don't need to wait until 1:30 like it says. They will let you know that you can go there sooner However, the policy remains the same and the people at the port told you wrong. Just so happened by coincidence that it worked out so it's all good.

[firemanbobswife]

Oh God....here we go again...lol

:D:p:halo:

[Kgol]

It’s so good that we have the hall monitors here for our safety.....and to be sure that the riff-raff don’t get to enjoy/share their platinum status perks (Carnival-perk = oxymoron). It’s like the gatekeepers inthe Titanic keeping the third-class passengers below decks. Please....give the elitism masked as rule-enforcer a break. It gets so tedious reading it in post after post.

[scomar]

If you are Diamond/Platinum/FTTF you can go to your cabin. Others will be ready around 1:30pm or when they make an announcement.

 

As they go to the cards in the mailboxes you will also get a card like the one I previously posted. Here is the one from Glory in October.

On this sign the last sentence says you have to have photo ID and your S&S card. Is this something new? Last time I was on Carnival (and other cruise lines), all I needed to board from a port stop was the S&S card and when they scan it a picture of me pops up.

[firemanbobswife]

On this sign the last sentence says you have to have photo ID and your S&S card. Is this something new? Last time I was on Carnival (and other cruise lines), all I needed to board from a port stop was the S&S card and when they scan it a picture of me pops up.

It's not for getting on the ship, but rather through ports of call security. They have always said to take a picture ID with you onshore, however, it's spotty on which ports actually check or not. Last cruise I think only Cozumel did. I know Nassau did every time we went there. San Juan is strict too. But when you board the ship, yes all you need is the S&S card.

[scomar]

It's not for getting on the ship, but rather through ports of call security. They have always said to take a picture ID with you onshore, however, it's spotty on which ports actually check or not. Last cruise I think only Cozumel did. I know Nassau did every time we went there. San Juan is strict too. But when you board the ship, yes all you need is the S&S card.

Interesting, I have been to 21 Caribbean ports and have never been asked for a photo ID from port security. Maybe I need to take some ID with me next time.

[firemanbobswife]

Interesting, I have been to 21 Caribbean ports and have never been asked for a photo ID from port security. Maybe I need to take some ID with me next time.

Wow. Yeah, they for sure tell you to take a picture ID. I didn't in San Juan and the gate security guard didn't want to let me through. He almost made DH go up to the cabin and get my DL but finally relented. If I would have been by myself I don't know what I would have done.