Hypo Posted June 20, 2018 #51 Share Posted June 20, 2018 Suite guests still receive Luggage Valet services complimentary? Link to comment Share on other sites More sharing options...
molly361 Posted June 20, 2018 #52 Share Posted June 20, 2018 JUST CURIOUS...I keep reading how GS and above get free room service, but I am fresh off Symphony of the Seas and was in a GS. I was told GS DO NOT get free room service...ONLY "STAR" Guests have that perk. Was it not listed in the Welcome letter you received when you boarded where they list all the suite perks? Link to comment Share on other sites More sharing options...
Dizneydreamer_PA Posted June 20, 2018 #53 Share Posted June 20, 2018 JUST CURIOUS...I keep reading how GS and above get free room service, but I am fresh off Symphony of the Seas and was in a GS. I was told GS DO NOT get free room service...ONLY "STAR" Guests have that perk. Was this the specialty restaurants they were referring to? That is a Star Class only perk. But all suites can order MDR/ room service menu to the room with no charge Link to comment Share on other sites More sharing options...
DShock Posted June 20, 2018 #54 Share Posted June 20, 2018 Was on Oasis in March in OS and room service was free. Link to comment Share on other sites More sharing options...
Clarea Posted June 20, 2018 #55 Share Posted June 20, 2018 Suite guests still receive Luggage Valet services complimentary? Yes. Link to comment Share on other sites More sharing options...
kdnurs Posted June 20, 2018 #56 Share Posted June 20, 2018 Was this the specialty restaurants they were referring to? That is a Star Class only perk. But all suites can order MDR/ room service menu to the room with no charge We were in a GS and charged room service fee every time we ordered from the room service menu ... we were told it is not free for GS guests. Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted June 20, 2018 #57 Share Posted June 20, 2018 We were in a GS and charged room service fee every time we ordered from the room service menu ... we were told it is not free for GS guests. Was it the concierge who told you? Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
sunlover12 Posted June 20, 2018 #58 Share Posted June 20, 2018 A big benefit, as was mentioned in the letter from the concierge, is priority disembarkation. We were on Harmony last year and saved a ton of time. The concierge escorts small groups of passengers down to customs and immigration, bypassing the long lines. Link to comment Share on other sites More sharing options...
rkkunk Posted June 20, 2018 #59 Share Posted June 20, 2018 Suite guests still receive Luggage Valet services complimentary? I have a question about this. We have been in a GS twice on Allure and a CL suite on Harmony. When we were in the GS we were never told about this. Only this last time when we were in the CL were we told about this by our room stewards. Is this something that is only offered to suites on the 17th floor, or is this supposed to be for any suite? We used it for our one large bag and one of our carry-ones. It worked like a charm and we would love to use that again if we stay in a GS. Just wanted to make sure that was a perk that was offered to GS guests. If so, it irks me that we were not made aware of it before! Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Clarea Posted June 20, 2018 #60 Share Posted June 20, 2018 I have a question about this. We have been in a GS twice on Allure and a CL suite on Harmony. When we were in the GS we were never told about this. Only this last time when we were in the CL were we told about this by our room stewards. Is this something that is only offered to suites on the 17th floor, or is this supposed to be for any suite? We used it for our one large bag and one of our carry-ones. It worked like a charm and we would love to use that again if we stay in a GS. Just wanted to make sure that was a perk that was offered to GS guests. If so, it irks me that we were not made aware of it before! Supposed to be any suite, GS or better. Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted June 20, 2018 #61 Share Posted June 20, 2018 I have a question about this. We have been in a GS twice on Allure and a CL suite on Harmony. When we were in the GS we were never told about this. Only this last time when we were in the CL were we told about this by our room stewards. Is this something that is only offered to suites on the 17th floor, or is this supposed to be for any suite? We used it for our one large bag and one of our carry-ones. It worked like a charm and we would love to use that again if we stay in a GS. Just wanted to make sure that was a perk that was offered to GS guests. If so, it irks me that we were not made aware of it before! Sent from my iPhone using Forums It's for all GS or higher but for some reason, I've also heard from others that they don't make it well known. We experienced the same thing on Harmony last August. We had to go asking for it, not the other way around. I do love that program though. So convenient. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
14Terry Posted June 21, 2018 #62 Share Posted June 21, 2018 We cruised on the Allure in May in a GS. Room service was free. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
ndabunka Posted June 21, 2018 #63 Share Posted June 21, 2018 We were in a GS and charged room service fee every time we ordered from the room service menu ... we were told it is not free for GS guests. Ordering from MDR menu is free for GS. Ordering from any other restaurant induces the fee. Link to comment Share on other sites More sharing options...
rkkunk Posted June 21, 2018 #64 Share Posted June 21, 2018 Thanks Bob and Lovetocruise2002 for answering my question. I have another question for you. On this last cruise in the CL the stateroom attendants asked us on the first evening if we needed any of our clothes pressed for formal night. We did send our son’s pants to be pressed. We had never been offered this service when we were in the GS. Is this another perk that they don’t make to be known too well? Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
kdnurs Posted June 21, 2018 #65 Share Posted June 21, 2018 Ordering from MDR menu is free for GS. Ordering from any other restaurant induces the fee. We didn’t order from ANY restaurant nor from MDR. We only ordered from Room Service Menu and charged 7.95 every time. Guest Services and Room Dervice Dept BOTH told us room service was free for STAR Class not SKY or Grand Suites. Link to comment Share on other sites More sharing options...
Ourusualbeach Posted June 21, 2018 #66 Share Posted June 21, 2018 We didn’t order from ANY restaurant nor from MDR. We only ordered from Room Service Menu and charged 7.95 every time. Guest Services and Room Dervice Dept BOTH told us room service was free for STAR Class not SKY or Grand Suites. I would contact Royals post cruise customer care team. 800-256-6649 Link to comment Share on other sites More sharing options...
Clarea Posted June 21, 2018 #67 Share Posted June 21, 2018 Thanks Bob and Lovetocruise2002 for answering my question. I have another question for you. On this last cruise in the CL the stateroom attendants asked us on the first evening if we needed any of our clothes pressed for formal night. We did send our son’s pants to be pressed. We had never been offered this service when we were in the GS. Is this another perk that they don’t make to be known too well? Correct, you get free pressing of one garment (per person) for the first formal night. Link to comment Share on other sites More sharing options...
suesnake2002 Posted June 21, 2018 #68 Share Posted June 21, 2018 Kdnurs, I am curious to the ship ,date, and itinary, that you experienced your charges for room swrvice Sent from my SAMSUNG-SM-N920A using Tapatalk Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted June 21, 2018 #69 Share Posted June 21, 2018 (edited) Thanks Bob and Lovetocruise2002 for answering my question. I have another question for you. On this last cruise in the CL the stateroom attendants asked us on the first evening if we needed any of our clothes pressed for formal night. We did send our son’s pants to be pressed. We had never been offered this service when we were in the GS. Is this another perk that they don’t make to be known too well? Sent from my iPhone using Forums That is another perk for all GS and above guests. However, it seems that some room attendants are better than others at informing their guests. The first time we were in a GS, we did not know about the perk either and it was our room attendant who explained it to us. Others have told me that they were in a GS and had to "argue" with their room attendant about the perk as it seems that they (the room attendants) are not all well informed. The more I cruise, the more I realize that doing your research ahead of time and being informed is huge so that you don't miss out on things because not everyone who works for Royal is well informed. That's why forums like this are great because there is so much knowledge and experience here. Case in point with the OP's original post about being charged a room service fee. BTW, OP, I agree with Ourusualbeach, I would contact the post cruise team as well to get clarification. Sent from my iPhone using Forums Edited June 21, 2018 by Lovetocruise2002 Link to comment Share on other sites More sharing options...
suesnake2002 Posted June 21, 2018 #70 Share Posted June 21, 2018 Ooops also forgot to mention the pillow menu. In my last gs cruise, I forgot about that. We were never offered this. But we did have 6 pillows on our bed. So between me and dh we found pillows to our liking Sent from my SAMSUNG-SM-N920A using Tapatalk Link to comment Share on other sites More sharing options...
Ourusualbeach Posted June 21, 2018 #71 Share Posted June 21, 2018 Kdnurs, I am curious to the ship ,date, and itinary, that you experienced your charges for room swrvice Sent from my SAMSUNG-SM-N920A using Tapatalk It was Symphony June 3, 2018 Link to comment Share on other sites More sharing options...
kdnurs Posted June 21, 2018 #72 Share Posted June 21, 2018 Was it not listed in the Welcome letter you received when you boarded where they list all the suite perks? I just went through my "Royal Suite Class" folder that was left in our room. There is no reference to FREE ROOM SERVICE..there is however a ROOM SERVICE MENU included in the folder that states there is a 7.95 charge for delivery with 18% gratuity added to bill. I also went back to check my Welcome Letter from the Concierges Raj and Raul, there again is NO MENTION of free room service and also just noticed NO MENTION of being able to order from MDR Menu. :rolleyes: Link to comment Share on other sites More sharing options...
kdnurs Posted June 21, 2018 #73 Share Posted June 21, 2018 I would contact Royals post cruise customer care team. 800-256-6649 Thanks Ken...I sure will ;) Link to comment Share on other sites More sharing options...
kdnurs Posted June 21, 2018 #74 Share Posted June 21, 2018 Kdnurs, I am curious to the ship ,date, and itinary, that you experienced your charges for room swrvice Sent from my SAMSUNG-SM-N920A using Tapatalk Symphony of the Seas June 3-10, 2018 Med Cruise Link to comment Share on other sites More sharing options...
kdnurs Posted June 21, 2018 #75 Share Posted June 21, 2018 Ooops also forgot to mention the pillow menu. In my last gs cruise, I forgot about that. We were never offered this. But we did have 6 pillows on our bed. So between me and dh we found pillows to our liking Sent from my SAMSUNG-SM-N920A using Tapatalk We did have the 6 pillows and were not given the option to choose either. I LOVED them anyway and I slept like a baby Link to comment Share on other sites More sharing options...
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