Problems completing Princess passenger info on line?

[pris993]

Have tried to complete Princess passenger info two times now. Never had problem doing so before, we have 26 cruises.   When I go in to the system, the data is there already, I moved thru the online screens clicking continue, when I get to end and go back to summary, system shows incomplete.     I will be making final payment in a month, so would think it would not be to early to complete the info.    Any one experience problems completing the online system?     Too late to call Princess so thought I ask if anyone else has had a problem.  I will call Princess tomorrow.  

Edited December 16, 2018 by pris993

[Cruiserkenn]

Yes, mine kept saying incomplete, even though I had completed everything.  I had to call Princess for help.  It finally said complete, after my Princess cruise planner helped with it.  I never had trouble before, either, after many many cruises.

[dog]

I had the same problem until a few days ago. Once I went to Safari and did my clean up, everything worked for me again. I first put in my credit card info. and then, personal info update etc.

[paul929207]

Mine kept dropping the airport to return me to if there was an emergency. I switched to Chrome and it worked fine.

[FOXYDEBBY]

2 hours ago, paul929207 said:

Mine kept dropping the airport to return me to if there was an emergency. I switched to Chrome and it worked fine.

That’s what kept happening to me. So t remember what I did but it’s working now.

[Colo Cruiser]

Probably more website issues.

[MissP22]

2 hours ago, paul929207 said:

Mine kept dropping the airport to return me to if there was an emergency. I switched to Chrome and it worked fine.

Same for me. 

[Hlitner]

Two hints.  Try changing your browser or clear your Cookies and history from the current browser.  If still no joy then call Princess and cry 🙂

 

Hank

[bronzy85]

2 hours ago, MissP22 said:

Same for me. 

 

I was having issue with airport also. Can't remember how I fixed it but yh was annoying 

[pris993]

Appreciate feedback and suggestions... will give it a try again today .. happy cruising everyone.  

[TracieABD]

1 hour ago, pris993 said:

Appreciate feedback and suggestions... will give it a try again today .. happy cruising everyone.  

Good luck! 

[pris993]

update, I did change browser, attempted to complete my booking info, still showed incomplete.  Decided I would check my husband's info in the system, so did that - found they had a box to check that my husband agrees to conditions on the credit card/charge screen.  I put all charges under my card as the card holder,  check that he can charge, something I have always done.  Don't recall that he had to check we agreed before.  Any rate when I completed that x, "he agrees to terms on charge screen in his booking" then went back to summary shows completed on both our bookings.    

 

Difference this time, is it is necessary to complete personal data for both passengers before it shows complete on both passenger one and two.  In the past , I would see a complete for passenger one, then go on and complete info for passenger two.  System change I guess.  

[ggprincess2004]

It has been dropping "Home Airport" information for several months, I have had to call to complete a number of bookings. There is no "save" option, just the "option".