HELP - Enchantment of the Seas

[sewingmolly]

In our cabin now -   It’s cooler than outside, but not nearly as cool as I would like.  

[John&LaLa]

On 6/26/2019 at 6:12 PM, mugtech said:

Another reason we don't cruise June, July, August or September in the Caribbean.

 

As compared to Egypt in May. 🤔

Seriously,  that portion from Thailand though India was brutal

[John&LaLa]

Our Aft JS had issues in November. Just our cabin, though.

 

[mugtech]

5 minutes ago, John&LaLa said:

 

As compared to Egypt in May. 🤔

Seriously,  that portion from Thailand though India was brutal

For sure, only sail Southern Asia November to March.  Always get out of the Philippines in April as May is the hottest month, right before rain and typhoon season.

[F27TW]

19 hours ago, mugtech said:

 

Ask someone to show you an inside cabin some time, no imagination required.

 

Ahahahahahahaaaaa!

[sewingmolly]

At this point most of the ship seems under air conditioned.  Currently we’re in the teen center.  The first really cool place we’ve found. 

[sewingmolly]

All I can say  - is do not book this ship.

Edited June 28, 2019 by sewingmolly

[sewingmolly]

3 hours ago, sewingmolly said:

All I can say  - is do not book this ship.

 

Okay , so I get grumpy when I get hot.  Things are really looking up now.  The whole ship is cooler and our cabin is now at a comfortable level.

[John&LaLa]

1 hour ago, sewingmolly said:

 

Okay , so I get grumpy when I get hot.  Things are really looking up now.  The whole ship is cooler and our cabin is now at a comfortable level.

 

I think we got 40% FCC for our AC issue

[scooter1954]

We were on this ship May 31 through June 5th and experience same problem. Daughter was on 8th floor aft inside room and A/C was not cooling. Maintenance came to unplug the vent. They pulled a basketball size pile of stuff out of the vent after the 3rd day.  They received a 25% cruise credit with the help of the Diamond Concierge. Guest services was slow to react. The ship is in need of some serious repairs.

[RCCL Fan]

52 minutes ago, scooter1954 said:

We were on this ship May 31 through June 5th and experience same problem. Daughter was on 8th floor aft inside room and A/C was not cooling. Maintenance came to unplug the vent. They pulled a basketball size pile of stuff out of the vent after the 3rd day.  They received a 25% cruise credit with the help of the Diamond Concierge. Guest services was slow to react. The ship is in need of some serious repairs.

 My final payment is due next week --- I'm concerned after reading so many people say this ship needs help.

 

But i was so worried about Vision and it was great.

 

Decisions decisions.

[scooter1954]

I was on the Vision OTS 4 times when the ship was in Galveston. The ship was in great shape which I think represented the attitude of the captain. We had a great time on the Enchantment OTS but the ship needs a refurbishment. 

[travelplus]

Isn't  Air Conditioning a, basic operational issue and if it fails they have portable air conditioners? Let's just say your medical condition requires you to be cool and not in a very hot small cabin? 

[sksadams]

This is what I found out....on ships the air conditioning works in zones. There is one zone completely out and right now this affects 50 cabins!  There are also several crew cabins without air. There was a big meeting Thursday morning and it was said they hope to have it fixed by the end of July per an employee I was not at the meeting.  I am very concerned as I am booked again on this boat in September and when I mentioned this to two different officers they both asked if I had made final payment. They did finally downgrade us but we had air conditioning the last 2 nights and it was wonderful. The crew on this boat are amazing they cared but there just isn’t much they can do. Cooperate needs to quit selling these cabins and cancel the ones that are booked.  I will be contacting cooperate on Monday and we will see how they handle this problem. 

[tvo7]

DO you know which part of the part of the ship is without ac right now?  

[sewingmolly]

We are currently in an aft cabin on deck 7 port side.  It was very warm in the cabin yesterday when we got on the ship.  I reported it and someone came by while we were at dinner and fixed it.  The cabin has been comfortable ever since.  Also yesterday a lot of the public areas seemed warm.  This may have just been because of so much of ship being open on turnover day and me being extra aware due to this thread.   Today the temperature seems fine everywhere except the hallway to cabin, which is still a little warm.  I’ve also had two follow ups to make sure our problem was resolved.   

[tvo7]

oh good  It is 3 days until our cruise and hopefully it isn't a disaster before we even get on board

 

[jimmyjam1973]

Well just got off the phone with RC customer service......due to the AC issue on the ship, we've been downgraded from Ocean View Room on deck 2 to an interior room on deck 4.  This was a "free" trip through casino royale and we paid for my daughter to come, so RC has refunded most of what we paid for her and gave us a $200 on board credit.  I asked why not upgrade us to a balcony or suite, and I guess they're not booking rooms with AC issues.  Bummed, but at least we're still going.  Just keeping fingers crossed that the new room's AC is working!!!

[sewingmolly]

7 minutes ago, jimmyjam1973 said:

Well just got off the phone with RC customer service......due to the AC issue on the ship, we've been downgraded from Ocean View Room on deck 2 to an interior room on deck 4.  This was a "free" trip through casino royale and we paid for my daughter to come, so RC has refunded most of what we paid for her and gave us a $200 on board credit.  I asked why not upgrade us to a balcony or suite, and I guess they're not booking rooms with AC issues.  Bummed, but at least we're still going.  Just keeping fingers crossed that the new room's AC is working!!!

So did you call them with concerns or did they call you?   I’m assuming you were in an aft cabin since that’s where the issues seem to be.  

[jimmyjam1973]

14 minutes ago, sewingmolly said:

So did you call them with concerns or did they call you?   I’m assuming you were in an aft cabin since that’s where the issues seem to be.  

No they called me.  I don't remember exactly where we were located just that it was Deck2.  We're not in the room that much so as long as we have AC, we'll be okay. 

[ajtaylor29]

2 hours ago, jimmyjam1973 said:

No they called me.  I don't remember exactly where we were located just that it was Deck2.  We're not in the room that much so as long as we have AC, we'll be okay. 

Jimmyjam, when is your cruise? We're on the July 17th cruise, have our friends (first time cruisers!) in a balcony 7th deck aft port-side.....i'm wondering if i should be calling someone to try and get them moved? or, if their cabin is affected it sounds like maybe RC will be calling us??

[jimmyjam1973]

4 minutes ago, ajtaylor29 said:

Jimmyjam, when is your cruise? We're on the July 17th cruise, have our friends (first time cruisers!) in a balcony 7th deck aft port-side.....i'm wondering if i should be calling someone to try and get them moved? or, if their cabin is affected it sounds like maybe RC will be calling us??

 

Leave on 8 July.  Not sure if they're calling people in the affected areas or what.  Just keeping fingers crossed we have AC. 

[ajtaylor29]

5 minutes ago, jimmyjam1973 said:

 

Leave on 8 July.  Not sure if they're calling people in the affected areas or what.  Just keeping fingers crossed we have AC. 

i agree, fingers crossed!

We're also on a "free" cruise, ours is through URComped! 🙂

[tvo7]

On enchantment right now , there are areas of ship that are very hot.  I know I was sweating in dining room.  

[sewingmolly]

That's what I experienced on the last cruise.  I think that they turned off some of the a\c to work on it during the turn around.  We had dinner at Chops on the first night and it wasn't warm there.  The ship was nice and cool the next day, except for the hallway leading to our cabin on deck 7 aft.  Hopefully your cruise will be the same.