sbd78 Posted March 13, 2020 #451 Share Posted March 13, 2020 (edited) 32 minutes ago, GatorMomInNC said: I don't understand how they can offer on FCC when THEY cancelled. I understand they have been holding out on cancelling until the last minute, in my opinion to pressure the passengers to cancel and accept a FCC. I think it is unfair if passengers are basically unable to make it to the cruise due to various travel bans, including this sudden and ridiculously broad ban from here in the US; but again, I guess they can say, well, not our fault, you cancelled, FCC only. BUT WHEN THEY CANCEL THEY SHOULD REFUND THE MONEY. Do we know cash isn't being refunded and only a FCC offered when the cruise is cancelled? If that's the case, that will tip the scales for me and I will cancel and eat my deposit. I'm not sailing until May 30 and things might be better then, or they might not. But right now, I can still cancel for cash and lose my deposit. If I wait too long, that won't be the case. If things are better by then and the ship sails, I would like to go on the cruise. We are not elderly and don't have underlying health issues. If the cruiseline cancels for whatever reason, I want cash back and not a FCC. We already have flights and want to use that money for a land vacation if we don't cruise. If cash isn't being given, I'm playing it safe and cancelling now while I can still get most of my money back. ETA, we are Americans cruising out of Miami so international flight bans aren't a concern. Edited March 13, 2020 by sbd78 Link to comment Share on other sites More sharing options...
niko40 Posted March 13, 2020 Author #452 Share Posted March 13, 2020 I dont think MSC will be offering refunds other than FCC unless governments step in to force their hand they will use the FORCE MAJEURE clause which is totaly within their rights and if i was a cruise company would probably do the same. It may not be great for the end consumer and may damaged their reputation somewhat but i guess they have assesed the risk and are prepared to take it. They still have costs regardless whether they are sailing or not total refunds would be catastrophic for them. Companies that are offering refunds are also offering great insensitives for customers to take FCC so i guess they have assesed the risk in a different way and are hoping the majority will take FCCs. Personally i am happy with a FCC should we need to take it. Link to comment Share on other sites More sharing options...
niko40 Posted March 13, 2020 Author #453 Share Posted March 13, 2020 Force Majeure definition? Force Majeure clause is a provision in a contract that excuses a party from not performing its contractual obligations that becomes impossible or impracticable, due to an event or effect that the parties could not have anticipated or controlled. Link to comment Share on other sites More sharing options...
Roger88 Posted March 13, 2020 #454 Share Posted March 13, 2020 The best thing you can do in this situation is just request a full refund and wait until the situation will settle down. Why risk it when you can get a full refund NOW. In February they said that by April everything concerning the virus will be settled but as you can see the solution to this problem has been postponed. I would rather get my money and just stay at home. Its better to e with money than without money and the cruise. Link to comment Share on other sites More sharing options...
MasterNotCommander Posted March 13, 2020 #455 Share Posted March 13, 2020 (edited) 1 hour ago, niko40 said: Force Majeure definition? Force Majeure clause is a provision in a contract that excuses a party from not performing its contractual obligations that becomes impossible or impracticable, due to an event or effect that the parties could not have anticipated or controlled. But that wouldn't relieve them of their obligation to refund for services not provided, simply they do not have to remediate beyond a refund. The customer does not take on the cruise lines risk and exposure. Edited March 13, 2020 by MasterNotCommander Link to comment Share on other sites More sharing options...
niko40 Posted March 13, 2020 Author #456 Share Posted March 13, 2020 1 minute ago, MasterNotCommander said: But that wouldn't relieve them of their obligation to refund for services not provided, simply they do not have to remediate beyond a refund. It relieves them of their contractual obligations of which a refund is part of. Do you honesty think they have not looked at their lawful responsibility before releasing current policy. All i can say is good luck to getting a full refund or even taking legal action against them. Take the FCC and any obc offered enjoy your self isolation and spend the time planning the next cruise. Link to comment Share on other sites More sharing options...
mickey89 Posted March 13, 2020 #457 Share Posted March 13, 2020 This is MSC T&C in the UK in the event they cancel a cruise. I assume it's similar where ever you live. 1 1 Link to comment Share on other sites More sharing options...
sidari Posted March 13, 2020 #458 Share Posted March 13, 2020 2 hours ago, niko40 said: Force Majeure definition? Force Majeure clause is a provision in a contract that excuses a party from not performing its contractual obligations that becomes impossible or impracticable, due to an event or effect that the parties could not have anticipated or controlled. Niko ... A technicality I know, but they do and did have control by introducing Temperature screening! Link to comment Share on other sites More sharing options...
mickey89 Posted March 13, 2020 #459 Share Posted March 13, 2020 1 hour ago, niko40 said: It relieves them of their contractual obligations of which a refund is part of. Do you honesty think they have not looked at their lawful responsibility before releasing current policy. All i can say is good luck to getting a full refund or even taking legal action against them. Take the FCC and any obc offered enjoy your self isolation and spend the time planning the next cruise. Totally inaccurate. see T&C 15.2 - YOU are entitled to a FULL REFUND of all money paid. 2 1 Link to comment Share on other sites More sharing options...
niko40 Posted March 13, 2020 Author #460 Share Posted March 13, 2020 2 minutes ago, mickey89 said: Totally inaccurate. see T&C 15.2 - YOU are entitled to a FULL REFUND of all money paid. Thats good news then you will all be able to get refunds. Link to comment Share on other sites More sharing options...
Seanocelt Posted March 13, 2020 #461 Share Posted March 13, 2020 (edited) 6 minutes ago, niko40 said: Thats good news then you will all be able to get refunds. Yes, been saying this on this very thread and others for 3 days, people that DO need a refund, will hopefully challenge MSC . I will if mine is cancelled by the cruiseline. Edited March 13, 2020 by Seanocelt Link to comment Share on other sites More sharing options...
Seanocelt Posted March 13, 2020 #462 Share Posted March 13, 2020 (edited) 12 minutes ago, mickey89 said: Totally inaccurate. see T&C 15.2 - YOU are entitled to a FULL REFUND of all money paid. thank you, as per above Edited March 13, 2020 by Seanocelt Link to comment Share on other sites More sharing options...
niko40 Posted March 13, 2020 Author #463 Share Posted March 13, 2020 Ours is not until September so not worrying yet has yours been cancelled mickey89 ? Link to comment Share on other sites More sharing options...
niko40 Posted March 13, 2020 Author #464 Share Posted March 13, 2020 Please let us know how your refund goes it will be vital information should anyone else need to claim. The more ammunition you have the better. Link to comment Share on other sites More sharing options...
emmas gran Posted March 13, 2020 #465 Share Posted March 13, 2020 1 hour ago, niko40 said: Ours is not until September so not worrying yet has yours been cancelled mickey89 ? Mickey 89 cruised earlier this year Link to comment Share on other sites More sharing options...
niko40 Posted March 13, 2020 Author #466 Share Posted March 13, 2020 3 minutes ago, emmas gran said: Mickey 89 cruised earlier this year Yes but there wasnt issues then we need to know how MSC are handling peoples concerns currently. I was assuming he has a cruise booked soon. Link to comment Share on other sites More sharing options...
mickey89 Posted March 13, 2020 #467 Share Posted March 13, 2020 55 minutes ago, emmas gran said: Mickey 89 cruised earlier this year After the experience I wish i hadn't. Regretfully I have a MSC YC cruise planned for March 2021 which I will cancel at the appropriate time, MSC are a disgrace and can't be trusted. Link to comment Share on other sites More sharing options...
hairychick Posted March 13, 2020 #468 Share Posted March 13, 2020 On 3/4/2020 at 9:48 AM, GOLDENBONNY said: no cruise line will offer you full refund if there is no reason for this. No one can tell you now what gonna happen in 24 hours not only in couple month. Link to comment Share on other sites More sharing options...
hairychick Posted March 13, 2020 #469 Share Posted March 13, 2020 We are leaving on a cruise on MSC in 2 weeks. We are all over 70 and in good health. Our doctors here in Florida will not give us a clearance for travel. We all feel fine.. If we can't get our money back then I think you should refund us our money not another cruise at a later time..We Amy be dead by then Link to comment Share on other sites More sharing options...
hairychick Posted March 13, 2020 #470 Share Posted March 13, 2020 On 3/4/2020 at 1:04 PM, rattanchair said: Dear nik, We all need more than a doctors note to claim reimbursement. Your insurance company has to send you a form (I suppose they could e-mail a copy) then take it to your physician to fill out and sign. Then wait to see if it is denied. Been there and done that. P.S. The physician has to sign off that you are in no condition to take a cruise. Link to comment Share on other sites More sharing options...
hairychick Posted March 13, 2020 #471 Share Posted March 13, 2020 We haven't gotten any form from MSC and its to late to get an appointment with a doctor here in Florida. Will MSC pay for our appointment with a doctor if able to get in..We leave in 2 weeks.. Link to comment Share on other sites More sharing options...
niko40 Posted March 13, 2020 Author #472 Share Posted March 13, 2020 6 minutes ago, mickey89 said: After the experience I wish i hadn't. Regretfully I have a MSC YC cruise planned for March 2021 which I will cancel at the appropriate time, MSC are a disgrace and can't be trusted. Why would you wait to cancel a cruise a year out just cancel it if you feel that bad about MSC ? Link to comment Share on other sites More sharing options...
mickey89 Posted March 13, 2020 #473 Share Posted March 13, 2020 8 minutes ago, niko40 said: Why would you wait to cancel a cruise a year out just cancel it if you feel that bad about MSC ? Why cancel when the only beneficiary would be MSC ? Link to comment Share on other sites More sharing options...
muskrat191 Posted March 13, 2020 #474 Share Posted March 13, 2020 11 hours ago, GatorMomInNC said: I don't understand how they can offer on FCC when THEY cancelled. I understand they have been holding out on cancelling until the last minute, in my opinion to pressure the passengers to cancel and accept a FCC. I think it is unfair if passengers are basically unable to make it to the cruise due to various travel bans, including this sudden and ridiculously broad ban from here in the US; but again, I guess they can say, well, not our fault, you cancelled, FCC only. BUT WHEN THEY CANCEL THEY SHOULD REFUND THE MONEY. I am beginning to wonder if I will ever be reimbursed for the cruise that I cancelled, more than 90 days before my cruise, which should mean NO penalty. It has been 12 days, and no refund so far, and they acted like they were doing be a favor in allowing me to cancel and be reimbursed, when I was just doing what the contract provided for. I cancelled 9 days ago. I am supposed to be reimbursed for everything except the deposit, and I need confirmation of their refund amount before I do my travel cancellation insurance claim. I received 9 copies of the email for the cancel/refund of my Cirque tickets, but nothing on my credit card for that or the cruise payment yet. 1 Link to comment Share on other sites More sharing options...
GOLDENBONNY Posted March 13, 2020 #475 Share Posted March 13, 2020 (edited) 6 hours ago, Roger88 said: The best thing you can do in this situation is just request a full refund and wait until the situation will settle down. Why risk it when you can get a full refund NOW. In February they said that by April everything concerning the virus will be settled but as you can see the solution to this problem has been postponed. I would rather get my money and just stay at home. Its better to e with money than without money and the cruise. You think it will be that easy. Just cancel your cruise or postpone it but no! people will not look for easy way they want to open 1001 tops on boards because they have nothing to do at home. Edited March 13, 2020 by GOLDENBONNY 1 Link to comment Share on other sites More sharing options...
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