Navigator app problems

[Captain_MM]

Is anyone else having a problem with the Navigator app?  I click on it and it just goes to a white screen.  I’ve reloaded the app and restarted my phone but still no help.  It worked yesterday and my wife’s app seems to be working ok.  Holland just sent me an email that my health question document was available but I can’t get to it.  At least I could fill it out on my wife’s phone.

[Navybikermom]

45 minutes ago, Captain_MM said:

Is anyone else having a problem with the Navigator app?  I click on it and it just goes to a white screen.  I’ve reloaded the app and restarted my phone but still no help.  It worked yesterday and my wife’s app seems to be working ok.  Holland just sent me an email that my health question document was available but I can’t get to it.  At least I could fill it out on my wife’s phone.

I’ve had nothing but problems with that app. Doesn’t matter if I’m using my phone or tablet. It crashes, locks up, lags, etc. Terrible….

[Duquesmom]

I had the issue of the white screen.  Deleted the app & reinstalled.

Works perfectly afterwards.

[br111]

Same here - started late last night. Finally just deleted it and reinstalled it from the App store and works fine now.

 

[jhannah]

I have removed, reinstalled, and rebooted. I still can't get beyond the white screen. Any other suggestions?

[iflyrc5]

15 minutes ago, jhannah said:

I have removed, reinstalled, and rebooted. I still can't get beyond the white screen. Any other suggestions?

Go to settings - select apps - select navigator - go to storage - at the bottom of the screen you will see clear data and clear cache -  clear both - you will then need to log back into the app.  That fixed the problem on my Android phone.

[Sargirl]

47 minutes ago, iflyrc5 said:

Go to settings - select apps - select navigator - go to storage - at the bottom of the screen you will see clear data and clear cache -  clear both - you will then need to log back into the app.  That fixed the problem on my Android phone.

Thank you for your help! All good now 77 days can't come fast enough.

[jeh10641]

I had terrible issues with Navigator on my Android tablet in December. I had purchased the WIFI package just for that. I even tried using the ship's computers. Went to Guest Services for help. They could not login to my account. They went to their IT people. THEY could not login. Finally, after about three days (in an 11-night cruise) they got it to partially work. It was on the Rotterdam.

 

Jim

[jhannah]

On 1/19/2022 at 1:43 PM, iflyrc5 said:

Go to settings - select apps - select navigator - go to storage - at the bottom of the screen you will see clear data and clear cache -  clear both - you will then need to log back into the app.  That fixed the problem on my Android phone.

That did it! Thank you so much!

 

[CruiseMGM]

On 1/19/2022 at 11:43 AM, iflyrc5 said:

Go to settings - select apps - select navigator - go to storage - at the bottom of the screen you will see clear data and clear cache -  clear both - you will then need to log back into the app.  That fixed the problem on my Android phone.

 

Brilliant! Thank you so much, worked for me, too. The Navigator was working yesterday, but then I updated the app and since then it's been "the white screen of death." Thank you, thank you, thank you!

[fredthecarman]

THANK YOU SOOOO MUCH. I've been trying to get this going for weeks so I decided to see what others were doing and... VIOLA. There you were. Nice to have someone with tech skills in here. Thanks again.

[Marzobon22]

Don’t see any storage options on my iPhone!

[MAVIP]

1 hour ago, Marzobon22 said:

Don’t see any storage options on my iPhone!

Maybe you should start a new thread. The above solutions are for Android phones etc. 

[terrydtx]

HAL released a new update for the app earlier this month, but I can still not download any menus for our cruise in August. 

 

[strickerj]

I had the same issue, and reinstalling didn't fix it, but clearing cache and data did. It seems app data are left behind even when the app is deleted.