Cannot do pre board check in

[theduktor]

Tried to check in on line with no sucess. I have tried to check in with mobile app. Always says check in has checked out. Celebrity consultant says might have to check in at pier for March 28 cruise. Any similar experiences? What is involved at pier?

[Alakegirl]

At the pier you show your passport, vaxxination card and credit card, and get your photo taken.  It takes about five minutes.  No need to check in ahead of time at all

[graphicguy]

I know I wasn’t able to check in until 2-3 days before the embarkation date in my last July EDGE cruise.  But, on my upcoming APEX cruise (a week from today) I was able to check in 3-4 weeks ago.

 

Check back a month from now and see if you can check in.  If not, you can indeed check in at embarkation.

[LGW59]

58 minutes ago, theduktor said:

Tried to check in on line with no sucess. I have tried to check in with mobile app. Always says check in has checked out. Celebrity consultant says might have to check in at pier for March 28 cruise. Any similar experiences? What is involved at pier?

Similar to going through security/TSA at an airport.  Have always checked in at the pier.

[awhfy]

Delete the app then reinstall it, (clear your cookies) that should help

[Jim_Iain]

I've had it happen before and usually clears up in a day or two.   One cruise I was unable to do the health questionnaire  the day before but when I arrived at San Diego Airport it started working.  I filled them out only to be asked the same questions at the pier.     I really wouldn't worry as everything can be done at the pier if all else fails.

[JKHawaii]

Celebrity App should tell you when check-in will be open ............. was around 30 days prior for my January Apex cruise.

[Luvcrusn]

The health question section didn't open until the day of embarkation.

[mem50]

Same happened tome this morning   Could not check in or answerquestions. Just tried it again and it worked!