julig22 Posted December 9, 2022 #26 Share Posted December 9, 2022 8 hours ago, vacation44 said: But what about a port being deleted before a sailing? When they cancelled St. Petersburg last summer, they offered a 10% discount plus added a substitute port. But ships weren't full and people were reluctant to travel to the Baltics so probably necessary to do something unusual in that case. Link to comment Share on other sites More sharing options...
mattvqa Posted April 7, 2023 #27 Share Posted April 7, 2023 NCL apparently no longer gives port charge refunds. I didn't get a Ponta Delgada refund (Dec2022, as mentioned by Middleager), and I received the following NCL reply for a recent (Apr2023) missed Nicaragua stop: "Please note that under the terms and conditions of our Guest Ticket Contract, Norwegian Cruise Line in its sole discretion may cancel, postpone or delay any port of call without prior notification. ... Respectfully, and in light of the above, we are not extending any form of compensation and appreciate your understanding in this regard." Link to comment Share on other sites More sharing options...
vacation44 Posted April 7, 2023 #28 Share Posted April 7, 2023 We received OBC during our Epic cruise two weeks back in the amounts of $9.37 and $1.49 each. Totaled $43.44. Link to comment Share on other sites More sharing options...
Rare BirdTravels Posted April 7, 2023 #29 Share Posted April 7, 2023 We have always got port and tax refunds. They are normally $8ish dollar credits to our on board account that most people would not even notice. Link to comment Share on other sites More sharing options...
hallux Posted April 7, 2023 #30 Share Posted April 7, 2023 31 minutes ago, mattvqa said: NCL apparently no longer gives port charge refunds. The $12.77 I received in March will argue that. No skipped port - I believe they under estimated the passenger load (thus the estimated per-passenger responsibility for port costs was too high) and as such we got a random OBC late in the cruise. 1 1 Link to comment Share on other sites More sharing options...
julig22 Posted April 7, 2023 #31 Share Posted April 7, 2023 32 minutes ago, mattvqa said: NCL apparently no longer gives port charge refunds. I didn't get a Ponta Delgada refund (Dec2022, as mentioned by Middleager), and I received the following NCL reply for a recent (Apr2023) missed Nicaragua stop: Not true. Every situation is different. We got about $25 back when missing Stanley in February. In short, as has been said many times, port fees/taxes are estimated and pooled. So sometimes there is an excess, sometimes a deficit. No refunds if there is a deficit. 1 Link to comment Share on other sites More sharing options...
Rare Nclgetawaymenhoney Posted April 7, 2023 #32 Share Posted April 7, 2023 We received $58 per person back on a missed private island month on the Gateway. Link to comment Share on other sites More sharing options...
Rare KeithJenner Posted April 7, 2023 #33 Share Posted April 7, 2023 On 12/9/2022 at 2:20 AM, zzdoug said: Does ncl ever substitute a port? If so, is there any chance we could be responsible to pay the difference if the new port's fee is higher? Yes, they often substitute ports. It has happened to us a few times, including times when it is very likely the new arrangements would have higher fees. The only price adjustments we have ever had is refund on port fees onboard (on some occasions). Link to comment Share on other sites More sharing options...
Rare KeithJenner Posted April 7, 2023 #34 Share Posted April 7, 2023 6 hours ago, julig22 said: Not true. Every situation is different. We got about $25 back when missing Stanley in February. In short, as has been said many times, port fees/taxes are estimated and pooled. So sometimes there is an excess, sometimes a deficit. No refunds if there is a deficit. This. 1 Link to comment Share on other sites More sharing options...
Rare cruiseny4life Posted April 7, 2023 #35 Share Posted April 7, 2023 In March we missed Costa Maya. We were told months ahead of time. On the day of our planned, but canceled, stop in Costa Maya, we received a $16.50 credit to our account x two. Everyone else did too. This was for the Costa Maya port fees. Link to comment Share on other sites More sharing options...
Rare DCGuy64 Posted April 7, 2023 #36 Share Posted April 7, 2023 11 hours ago, julig22 said: Not true. Every situation is different. We got about $25 back when missing Stanley in February. In short, as has been said many times, port fees/taxes are estimated and pooled. So sometimes there is an excess, sometimes a deficit. No refunds if there is a deficit. That's what I'd say, too. It's not correct to extrapolate from one example that "NCL doesn't give refunds anymore." That's a broad generalization. I'd say it's more like a case-by-case basis. When we had 2 ports cancelled last December, we absolutely got money back, I think it was $100 pp OBC. Link to comment Share on other sites More sharing options...
WillCruiseForMoney Posted April 7, 2023 #37 Share Posted April 7, 2023 Last October, on the Pearl, missed Bar Harbor which became a sea day. No refund of port fees. In March was on the Oceania Riviera (NCLH owned ship) missed 3 days in Bermuda, no refund of port fees - although we did have an overnight in Jacksonville as a replacement. Individual port fees are usually pretty small dollars, so does not matter much, other than the principal of it. Link to comment Share on other sites More sharing options...
Homosassa Posted April 7, 2023 #38 Share Posted April 7, 2023 15 hours ago, mattvqa said: NCL apparently no longer gives port charge refunds. I didn't get a Ponta Delgada refund (Dec2022, as mentioned by Middleager), and I received the following NCL reply for a recent (Apr2023) missed Nicaragua stop: "Please note that under the terms and conditions of our Guest Ticket Contract, Norwegian Cruise Line in its sole discretion may cancel, postpone or delay any port of call without prior notification. ... Respectfully, and in light of the above, we are not extending any form of compensation and appreciate your understanding in this regard." The NCL reply does not appear to be a response to the refund of port charges ( which the experienced cruiser knows may or may not be refunded based upon many factors), but instead appears to be a response to a request for compensation over and beyond a port fee refund. Link to comment Share on other sites More sharing options...
mattvqa Posted April 7, 2023 #39 Share Posted April 7, 2023 3 minutes ago, Homosassa said: The NCL reply does not appear to be a response to the refund of port charges ( which the experienced cruiser knows may or may not be refunded based upon many factors), but instead appears to be a response to a request for compensation over and beyond a port fee refund. This was strictly for a port fee refund (explicitly stated twice in my request to NCL). fwiw: I'm currently Platinum+/Sapphire, and have previously received port fee refunds (automatically), but not on my last two sailings with NCL. On a separate note: on my last trip I also noticed that my excursion and store discounts were not being automatically applied. It took several visits to the excursion counter to get part of that fixed (and I didn't bother with trying to get the store discounts fixed). Link to comment Share on other sites More sharing options...
julig22 Posted April 7, 2023 #40 Share Posted April 7, 2023 26 minutes ago, mattvqa said: This was strictly for a port fee refund (explicitly stated twice in my request to NCL). fwiw: I'm currently Platinum+/Sapphire, and have previously received port fee refunds (automatically), but not on my last two sailings with NCL. On a separate note: on my last trip I also noticed that my excursion and store discounts were not being automatically applied. It took several visits to the excursion counter to get part of that fixed (and I didn't bother with trying to get the store discounts fixed). FYI - the latitudes discounts are never automatically applied onboard. They are manually applied and you have to ask for them. The only time they are automatically applied are if you book excursions online before boarding. 1 Link to comment Share on other sites More sharing options...
mattvqa Posted April 7, 2023 #41 Share Posted April 7, 2023 10 minutes ago, julig22 said: FYI - the latitudes discounts are never automatically applied onboard. They are manually applied and you have to ask for them. The only time they are automatically applied are if you book excursions online before boarding. Thank you for the explanation: that's very helpful. I didn't recall previously having to ask, but definitely good to know now. Link to comment Share on other sites More sharing options...
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