gazingm42 Posted May 25, 2022 #1 Share Posted May 25, 2022 When we check our profiles are address is correct and current. When we make a payment it emails us, but includes a 6 year old physical mailing address. We can not find where this is at to change it. thanks Link to comment Share on other sites More sharing options...
freewilly Posted May 25, 2022 #2 Share Posted May 25, 2022 We had the same issue. Following 1 Link to comment Share on other sites More sharing options...
gazingm42 Posted May 25, 2022 Author #3 Share Posted May 25, 2022 5 minutes ago, freewilly said: We had the same issue. Following There 6 of us with 3 reservations all the same issue. Hmmmmm Link to comment Share on other sites More sharing options...
trvlgirlmq Posted May 25, 2022 #4 Share Posted May 25, 2022 I’ve had this issue for years. I tried to calll and would get sent to IT. They would “fix” it they said. Nope. Every single booking has my sister’s address even though I have always made all bookings and we only shared a room one time. it will never get fixed and you will just have to ignore it. Link to comment Share on other sites More sharing options...
Virga Posted May 25, 2022 #5 Share Posted May 25, 2022 Yep, I have asked about this multiple times because I'd really rather my ex-husband not get anything addressed to me well over a decade later, and the problem has never, ever gotten fixed. Hopefully it's not tied to anything of value, but I'll never know. Link to comment Share on other sites More sharing options...
Rare shof515 Posted May 25, 2022 #6 Share Posted May 25, 2022 I noticed a similar problem. Whenever i booked any cruise directly from their website my address shows up as unknown Miami or something like that yet my carnival account shows my correct address Link to comment Share on other sites More sharing options...
Indiansbaseball Posted May 25, 2022 #7 Share Posted May 25, 2022 (edited) It had my previous name from 10 years ago up until a few months ago. Then suddenly, it changed to my current name. My cruise documents were always correct, just not the website. Edited May 25, 2022 by Indiansbaseball Link to comment Share on other sites More sharing options...
loohoo1 Posted May 25, 2022 #8 Share Posted May 25, 2022 9 hours ago, gazingm42 said: When we check our profiles are address is correct and current. When we make a payment it emails us, but includes a 6 year old physical mailing address. We can not find where this is at to change it. thanks Same here! Link to comment Share on other sites More sharing options...
gazingm42 Posted June 2, 2022 Author #9 Share Posted June 2, 2022 Called the PVP today and he was able to remove it on CCL book database side. My DD received a $200 CCL giftcard from her work today. When she applied it to the cruise it has the correct address. Thanks 2 Link to comment Share on other sites More sharing options...
Rare BlerkOne Posted June 2, 2022 #10 Share Posted June 2, 2022 Carnival has multiple addresses stored for cruisers. One is associated with your profile and you can change. Another is stored with cruise reservations and only Carnival can change. It's a poor design but oh well. Link to comment Share on other sites More sharing options...
Drose716 Posted June 2, 2022 #11 Share Posted June 2, 2022 I just noticed the same thing. My VIFP profile is correct. The information input during booking was correct. But the confirmation of the booking has an old address. Link to comment Share on other sites More sharing options...
Rare ontheweb Posted June 2, 2022 #12 Share Posted June 2, 2022 9 hours ago, BlerkOne said: Carnival has multiple addresses stored for cruisers. One is associated with your profile and you can change. Another is stored with cruise reservations and only Carnival can change. It's a poor design but oh well. 🤦♂️ OMG, Carnival is not perfect. 🤣 1 Link to comment Share on other sites More sharing options...
ButterflyGirly Posted June 2, 2022 #13 Share Posted June 2, 2022 20 hours ago, gazingm42 said: Called the PVP today and he was able to remove it on CCL book database side. My DD received a $200 CCL giftcard from her work today. When she applied it to the cruise it has the correct address. Thanks Well that is an awesome gift! 1 Link to comment Share on other sites More sharing options...
gazingm42 Posted June 4, 2022 Author #14 Share Posted June 4, 2022 On 6/2/2022 at 3:03 PM, ButterflyGirly said: Well that is an awesome gift! Her company they get a points, for different reviewing documents, etc. She can cash them into gift cards. 1 Link to comment Share on other sites More sharing options...
Rare BlerkOne Posted June 4, 2022 #15 Share Posted June 4, 2022 On 6/2/2022 at 4:50 AM, ontheweb said: 🤦♂️ OMG, Carnival is not perfect. 🤣 No but their ships walk on water 1 Link to comment Share on other sites More sharing options...
Rare ontheweb Posted June 4, 2022 #16 Share Posted June 4, 2022 6 hours ago, BlerkOne said: No but their ships walk on water And here I thought what they did was float on water. Link to comment Share on other sites More sharing options...
djcass4199 Posted June 5, 2022 #17 Share Posted June 5, 2022 Same. VIFP profile shows correct address, confirmation email for our July MG cruise shows prior home address. Link to comment Share on other sites More sharing options...
Rare BlerkOne Posted June 5, 2022 #18 Share Posted June 5, 2022 On 6/4/2022 at 6:24 AM, ontheweb said: And here I thought what they did was float on water. Link to comment Share on other sites More sharing options...
Rare ontheweb Posted June 5, 2022 #19 Share Posted June 5, 2022 1 minute ago, BlerkOne said: Just a wonderful advertisement for Carnival cruises. 🤦♂️ And note, you said the ships walked on water. I do not believe that ship is walking. Link to comment Share on other sites More sharing options...
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