filing a claim for a missed cruise

[storelady]

Has anyone ever had to file a claim for a missed cruise with celebrity. How did it go for you?

[jwlane]

One might more accurately respond to your inquiry knowing details of why it was "a missed cruise".

[Jim_Iain]

Another question would be whether you had CruiseCare (Celebrity) or Insurance from an outside agency.     Also what the cause for the missed cruise.

[retird]

The devil is in the details 

[Arizona Wildcat]

??????  Usually have some information.  None provided here.

[zitsky]

Well I certainly missed the two cruises on Celebrity that were cancelled, so…..

[Glendakayself]

I recently filed for a missed cruise when we had to leave Summit for a medical emergency during the first leg of a B2B and missed the 2nd cruise. I was told it would be automatically refunded, but only a small refundable portion appeared on our credit card. Therefore, I filed with cruise care and received a check for the rest of the cruise fare within a couple weeks of submitting a claim.

[zitsky]

7 hours ago, Glendakayself said:

I recently filed for a missed cruise when we had to leave Summit for a medical emergency during the first leg of a B2B and missed the 2nd cruise. I was told it would be automatically refunded, but only a small refundable portion appeared on our credit card. Therefore, I filed with cruise care and received a check for the rest of the cruise fare within a couple weeks of submitting a claim.

 

That matched my experience with Covid cancellation.  First one very small refund.  Then the cruise fare a week or two later.  Then the rest, excursion charges, another two weeks later.

[Glendakayself]

5 hours ago, zitsky said:

 

That matched my experience with Covid cancellation.  First one very small refund.  Then the cruise fare a week or two later.  Then the rest, excursion charges, another two weeks later.

I had to apply to our travel insurance purchased through Celebrity for the balance of the cruise fare. 

[storelady]

I asked about filing a claim with Celebrity and didn't give enough info, so here it is. I did purchase trip insurance through Celebrity (Cruise Care) I also purchased air transportation with Flights by Celebrity. The flight schedule was Springfield MO to Chicago connecting to LAX on American Airlines leaving on Nov. 5, sailing that afternoon. The flight from Springfield was delayed so long that we arrived in Chicago too late to board the connecting flight to LAX. The next available flight wasn't until after 1 p.m. which would have put us in LA after the ship had sailed.

I've filed  a claim through AON travel claims who handles claims for Celebrity. I have no way to upload the data they requested so I faxed the documents to them on 11/8 but have not heard anything back as yet. I hope this info is enough for anyone who has had a similar experience to give me an idea of what to expect.

Thanks for your help.

[Glendakayself]

On 11/17/2022 at 10:58 AM, storelady said:

I asked about filing a claim with Celebrity and didn't give enough info, so here it is. I did purchase trip insurance through Celebrity (Cruise Care) I also purchased air transportation with Flights by Celebrity. The flight schedule was Springfield MO to Chicago connecting to LAX on American Airlines leaving on Nov. 5, sailing that afternoon. The flight from Springfield was delayed so long that we arrived in Chicago too late to board the connecting flight to LAX. The next available flight wasn't until after 1 p.m. which would have put us in LA after the ship had sailed.

I've filed  a claim through AON travel claims who handles claims for Celebrity. I have no way to upload the data they requested so I faxed the documents to them on 11/8 but have not heard anything back as yet. I hope this info is enough for anyone who has had a similar experience to give me an idea of what to expect.

Thanks for your help.

I filed a claim with them for a missed cruise and received a refund in two or three weeks. Very quick.

 

I also filed for trip interruption for our July post-cruise tour which was interrupted due to our catching COVID. That claim took closer to 90 days.
 

I took photos of documents with my iPAD to upload for one claim and scanned to the computer from my printer for the other claim. Both methods worked. 

Edited November 27, 2022 by Glendakayself

[39august]

I'd call Aon and speak with an agent. 

[storelady]

Thanks for your replies. I spoke with an agent when I first filed and was told they are so backed up with claims that I shouldn't even check the status for 30 days. I checked this  morning and the claim has been assigned to someone for review. I also received verification from American Airlines that the Springfield flight was delayed by weather. So I guess it is just a waiting game now.