lexdisic Posted October 28, 2023 #2126 Share Posted October 28, 2023 Yesterday our OBC disappeared - again - today I have no cruise at all showing but the wife has for the first time on her account, but no OBC. My TA tells me to print out documents for our cruise and sends me a link to azamaraclubcruises.com which returns a cannot find ip address. Az told me receipts for packages and excursions I paid for will be emailed - they haven't and so it goes on. No more Azamara - the onboard experience once on board (hopefully) will be enough to put this debacle behind us. We said this on our last Az cruise when shoreside admin was beyond a joke - once bitten, twice shy, thrice? never again. Rant over Link to comment Share on other sites More sharing options...
fruitmachine Posted October 28, 2023 #2127 Share Posted October 28, 2023 2 hours ago, Werangels said: Our TA emailed Azamara at the beginning of this month with our correct ID’s, etc as ours are still incorrect, one saying preview, etc, etc. This was after me getting nowhere with them through the contact form and telephoning several times. It still hasn’t been corrected. My experience a couple of weeks ago is that no amount of chasing by email or telephone got the correct points & level online. The Loyalty desk on the ship could see our (only) previous Azamara cruise (it was after the system transfer) and immediately changed our status onboard, and said that they'd send another chaser to shoreside. That chaser has, as expected, had no effect, though we have moved off Preview due to the most recent cruise being correctly applied. If your prior cruises are from before April, I'd take proof with you to make it easy for the loyalty desk. 1 Link to comment Share on other sites More sharing options...
Riocca Posted October 28, 2023 Author #2128 Share Posted October 28, 2023 1 hour ago, lexdisic said: Yesterday our OBC disappeared - again - today I have no cruise at all showing but the wife has for the first time on her account, but no OBC. My TA tells me to print out documents for our cruise and sends me a link to azamaraclubcruises.com which returns a cannot find ip address. Az told me receipts for packages and excursions I paid for will be emailed - they haven't and so it goes on. No more Azamara - the onboard experience once on board (hopefully) will be enough to put this debacle behind us. We said this on our last Az cruise when shoreside admin was beyond a joke - once bitten, twice shy, thrice? never again. Rant over Sounds more like you need a travel agent that’s more on the ball, the link they gave you hasn’t been used for about two years the correct email is AzamaraCustomerService@Azamara.com If you book with a travel agent all communication will be sent to them so if Azamara have sent receipts then they will have gone to your travel agent as it will be their contact details on the booking. 1 Link to comment Share on other sites More sharing options...
lexdisic Posted October 28, 2023 #2129 Share Posted October 28, 2023 3 hours ago, Riocca said: Sounds more like you need a travel agent that’s more on the ball, the link they gave you hasn’t been used for about two years the correct email is AzamaraCustomerService@Azamara.com If you book with a travel agent all communication will be sent to them so if Azamara have sent receipts then they will have gone to your travel agent as it will be their contact details on the booking. I'm afraid you missed the point. I know what the TA has done and what they should have done - they were simply the last straw. My problem was the bit you didn't address and that was the account debacle that has been going on for months and the history of communication or lack thereof from Az. Any other product with this standard of service would not be tolerated. You maybe able to excuse it and put up with it, but I can't - far too much aggravation for me - same goes for the my current TA 🙂 2 Link to comment Share on other sites More sharing options...
KevintheIrishDJ Posted October 28, 2023 #2130 Share Posted October 28, 2023 Half of our OBC disappeared months ago. Now we have no OBC Link to comment Share on other sites More sharing options...
Mackdogmolly Posted October 28, 2023 #2131 Share Posted October 28, 2023 If it’s any consolation, I’m on a Viking cruise at the moment and my TA OBC is nowhere to be found. 1 Link to comment Share on other sites More sharing options...
lexdisic Posted October 28, 2023 #2132 Share Posted October 28, 2023 15 minutes ago, Mackdogmolly said: If it’s any consolation, I’m on a Viking cruise at the moment and my TA OBC is nowhere to be found. My whole cruise has disappeared on my account 😞 1 Link to comment Share on other sites More sharing options...
lexdisic Posted October 28, 2023 #2133 Share Posted October 28, 2023 3 hours ago, lexdisic said: My whole cruise has disappeared on my account 😞 Good news that our cruise has now appeared on my account and remains on Dw's 2 Link to comment Share on other sites More sharing options...
ECCruise Posted October 28, 2023 #2134 Share Posted October 28, 2023 4 hours ago, KevintheIrishDJ said: Half of our OBC disappeared months ago. Now we have no OBC It appears that every account shows no OBC. There is none showing on any of our 8 bookings, including 3 in the next 45 days. They are making changes in the system, evidently. I am not the least bit concerned. Each of our 6 sailings since the IT fiasco has been correct when we get on the ship. 4 Link to comment Share on other sites More sharing options...
KevintheIrishDJ Posted October 28, 2023 #2135 Share Posted October 28, 2023 1 hour ago, ECCruise said: It appears that every account shows no OBC. There is none showing on any of our 8 bookings, including 3 in the next 45 days. They are making changes in the system, evidently. I am not the least bit concerned. Each of our 6 sailings since the IT fiasco has been correct when we get on the ship. My concern is how much time will we waste onboard to correct. 1 Link to comment Share on other sites More sharing options...
ECCruise Posted October 28, 2023 #2136 Share Posted October 28, 2023 (edited) 7 minutes ago, KevintheIrishDJ said: My concern is how much time will we waste onboard to correct. With Azamara OBC, never a second. Always there. With TA OBC, maybe 5 minutes total on one of our sailings. Showed them TAs invoice, they forwarded to Miami, credit in account 2 days later. All other TAs OBC showed up on day 2 or 3, the way it has been for like 20 years on =X=, Royal and Azamara. Edited October 28, 2023 by ECCruise 1 Link to comment Share on other sites More sharing options...
KevintheIrishDJ Posted October 28, 2023 #2137 Share Posted October 28, 2023 I think there will be many others with the same problem, so there will be wait time at customer services. Link to comment Share on other sites More sharing options...
Grandma Cruising Posted October 29, 2023 #2138 Share Posted October 29, 2023 (edited) 10 hours ago, KevintheIrishDJ said: I think there will be many others with the same problem, so there will be wait time at customer services. Never very long queues at customer services on Azamara Edited October 29, 2023 by Grandma Cruising 4 Link to comment Share on other sites More sharing options...
blag Posted October 29, 2023 #2139 Share Posted October 29, 2023 19 hours ago, lexdisic said: same goes for the my current TA Why dump your TA? Are you sure that he/she/they have failed you? Or, are there other reasons for dissatisfaction? Link to comment Share on other sites More sharing options...
blag Posted October 29, 2023 #2140 Share Posted October 29, 2023 44 minutes ago, Grandma Cruising said: Never very long queues at customer services on Azamara Not entirely true to say never! When Azamara failed to collect Yellow Fever Certificates on embarkation on a recent cruise – and then insisted that they were all presented within a window of a few hours – the queues were very, very long – up to 20 minutes! Inevitably, so early in the cruise, many people, once at the head of the queue, took the opportunity to ask questions about other matters, which slowed the whole process. Link to comment Share on other sites More sharing options...
Grandma Cruising Posted October 29, 2023 #2141 Share Posted October 29, 2023 16 minutes ago, blag said: Not entirely true to say never! When Azamara failed to collect Yellow Fever Certificates on embarkation on a recent cruise – and then insisted that they were all presented within a window of a few hours – the queues were very, very long – up to 20 minutes! Inevitably, so early in the cruise, many people, once at the head of the queue, took the opportunity to ask questions about other matters, which slowed the whole process. I guess I was comparing it with other cruise lines. On HAL the queues were often enormous! Link to comment Share on other sites More sharing options...
lexdisic Posted October 29, 2023 #2142 Share Posted October 29, 2023 55 minutes ago, blag said: Why dump your TA? Are you sure that he/she/they have failed you? Or, are there other reasons for dissatisfaction? I changed from my usual TA to this one as they had a good deal, but the service is very automated with outdated and wrong/contradictory information. Getting through to customer service there is a lot of jumping through hoops to speak to a human - you gets what you pay for so I will revert back to my original and pay a bit more. 1 1 Link to comment Share on other sites More sharing options...
blag Posted October 29, 2023 #2143 Share Posted October 29, 2023 1 hour ago, lexdisic said: I changed from my usual TA to this one as they had a good deal, but the service is very automated with outdated and wrong/contradictory information. Getting through to customer service there is a lot of jumping through hoops to speak to a human - you gets what you pay for so I will revert back to my original and pay a bit more. Understood. I had the same problem before I found my current TA. Link to comment Share on other sites More sharing options...
Mrs.Dukes Posted October 30, 2023 #2144 Share Posted October 30, 2023 Just an FYI, just logged into my Azamara account, and my missing OBC has re-appeared. 1 Link to comment Share on other sites More sharing options...
lexdisic Posted October 30, 2023 #2145 Share Posted October 30, 2023 18 minutes ago, Mrs.Dukes said: Just an FYI, just logged into my Azamara account, and my missing OBC has re-appeared. Mine too - screen grab about to happen me thinks 2 Link to comment Share on other sites More sharing options...
Rare Host Jazzbeau Posted October 30, 2023 #2146 Share Posted October 30, 2023 1 minute ago, lexdisic said: Mine too - screen grab about to happen me thinks Mine too – but I have the Booking Confirmation which spells out all the details of my booking promotion 2 Link to comment Share on other sites More sharing options...
lexdisic Posted October 30, 2023 #2147 Share Posted October 30, 2023 20 minutes ago, Host Jazzbeau said: Mine too – but I have the Booking Confirmation which spells out all the details of my booking promotion I should be so lucky For the first time in 5 months my DW and me can see our reservations with purchases and OBC at the same time - things have come and gone so many times now that a screen grab is my only hope of keeping them. We cruise in 3 weeks - it would be so nice for this to resolve itself so we can enjoy ourselves without being camped out at customer services 🙂 2 Link to comment Share on other sites More sharing options...
DorothysFriend Posted October 30, 2023 #2148 Share Posted October 30, 2023 Good news: OBC shows up Bad news: dietary restrictions were lost Heads up to anyone with dietary restrictions or other special requests- you may need to select what you need again. 3 Link to comment Share on other sites More sharing options...
Rare Huntingdon1701 Posted October 30, 2023 #2149 Share Posted October 30, 2023 Still no OBC showing for me. I sail next week. 😞 I'm assured it's on there, but I'm not happy about not being able to see it. They've never responded to emails about it. Link to comment Share on other sites More sharing options...
Rare Host Jazzbeau Posted October 30, 2023 #2150 Share Posted October 30, 2023 Don't UK passengers get a Booking Confirmation from Azamara? All this website tsuris is merely a sideshow when you have an official Azamara document spelling out your deal. 1 Link to comment Share on other sites More sharing options...
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