Is It Normal For Latitudes Number to Change Every Cruise?

[Rick&Jeannie]

We don't do NCL very often...we generally do Princess so not as familiar with NCL's procedures.  Have just booked our 3rd NCL sailing.  DW is listed as a "First Timer"...which she is not.  She's done the same 2 cruises that I did.  My account shows me as "Silver" and shows those 2 sailings in the history.  I have already requested that her tier level be adjusted.

 

In doing the research for my request my prior cruise confirmation emails have listed me with a different Latitudes number for all 3 cruises.  This just doesn't seem right.  How can they keep track if the number keeps changing?  Or...am I just missing something? (Very possible! 😄)

[mcmomny]

Same thing has happened to my husband each time we have booked an NCL cruise.

It's annoying but I just call and they fix it right away

Edited December 5, 2023 by mcmomny

[davencl]

Yes you'll need to call and have this corrected.  I have the same problem each time I try to book online,

[All-ready2cruise]

NCL changing your Latitudes # should never happen. I've had the same one since 2012, so yes, call and request that it be investigated.  

Good luck that you get it completely corrected, not just temporarily! 

Edited December 5, 2023 by All-ready2cruise

[Anoynmous Phoenix]

We have never had a problem so hope that you can get it sorted.

[schmoopie17]

When we booked our most recent cruise a few weeks ago, it was discovered that Mrs. Schmoopie had three (or was it four?) different Latitudes numbers. The odd thing is that she had a couple of different ones a year ago that were subsequently "supposed" melded into one to fix the problem. 

 

Luckily, her Latitudes points somehow miraculously remained intact. I guess we'll see how many numbers she will have when we book our next cruise.

 

At NCL, you're not just a name...you're a number. In some cases, multiple numbers.

[PegNRay]

This sometimes happens when the name on your reservation doesn’t match your latitudes account. For example the reservation doesn’t have your middle name but your latitudes account does.

[cruiseny4life]

Just let the representative know you need to merge Latitudes accounts into one. It's a quick/fairly painless process. 

[timf2001]

You don't need to call.  All you need to do is log into the person's Latitudes account who was assigned a new number and search for the reservation.  It will then link the reservation to their proper Latitudes number.

[zqvol]

4 minutes ago, timf2001 said:

You don't need to call.  All you need to do is log into the person's Latitudes account who was assigned a new number and search for the reservation.  It will then link the reservation to their proper Latitudes number.

You need to call and have all of the accounts merged. 

[timf2001]

2 minutes ago, zqvol said:

You need to call and have all of the accounts merged. 

You shouldn't need to merge the accounts if no points were ever credited to it.  Once you switch to the proper number, the new number just gets abandoned.

[cruiser2015]

2 hours ago, timf2001 said:

You shouldn't need to merge the accounts if no points were ever credited to it.  Once you switch to the proper number, the new number just gets abandoned.

If numbers get abandoned, you wouldn't have posts on these boards from people have 3 or more accounts. Maybe if this "new" one is brand new and you get your new booking switched (however that happens) it would be fine.

Best, easiest and complete thing to do is call NCL and get them merged purged, whatever - 100% clean that way, whatever your circumstances.