trummy Posted June 28 #1 Share Posted June 28 On the last cruise my husband and I took, I was platinum and his card was Red. His should have been gold. His account is missing nine cruises and we have been unable to get this fixed. We have talked to customer service numerous times. We have also sent in the information through the website's missing cruises link. All to no avail. I would like to plan another cruise, but my husband is so disgusted that he refuses. If Carnival had this correct, he would also be Platinum on an upcoming cruise. Does anyone know of another course of action we can take? Thank You. Link to comment Share on other sites More sharing options...
Drazil65 Posted June 28 #2 Share Posted June 28 (edited) Did he by chance obtain another VIP account number in error or was there an edit to his original info on/account number? My BIL had this happen and it ended up he had 2 VIP account numbers somehow. All his missing cruises were under the original account number and only the last 2 cruises on the most recent. Apparently the confusion began with an edit to his info online and ended up with another VIP number. He also had the wrong color card last cruise and that is what triggered him to start inquiring. It took a bit of time but everything was merged together in the long run and all cruises accounted for. Edited June 28 by Drazil65 3 Link to comment Share on other sites More sharing options...
Butterbean1000 Posted June 28 #3 Share Posted June 28 I wouldn't let the color of my card keep me from cruising. I realize it would be annoying, but refusing to cruise? 4 Link to comment Share on other sites More sharing options...
CGinMTL Posted June 28 #4 Share Posted June 28 This happened to me also. Gave me a new no for upcoming cruise in Nov My TA had the correct no on my reservation ? Called in and it was corrected 2 Link to comment Share on other sites More sharing options...
Mike45LC Posted June 28 #5 Share Posted June 28 Carnival had omitted two cruises from my history (cruises in 1997). I was able to provide reasonably complete information on these two cruises, and Carnival added them. In contrast, Celebrity has refused to add back in some of my early cruises, even though I have my Cruise card from one of them. Link to comment Share on other sites More sharing options...
Rare starstruck05 Posted June 28 #6 Share Posted June 28 Since you are platinum, you both get those benefits. As long as he boards with you, he gets on with the platinum. You get 3 laundry bags per cruise 7 days, that's more than enough for 2 people. He can come to D/P party with you as a guest. He won't get the gift or the pin of course. But I would say to fix it, give Carnival a call and if the person can't fix it ask for a supervisor. Also , as someone else mentioned, check the emails or paper work from his previous bookings. It's very likely the system gave him a new VIFP number and they just need to merge the two accounts. 3 Link to comment Share on other sites More sharing options...
Rare notscb Posted June 28 #7 Share Posted June 28 I'm wondering, as others have mentioned, if your husband has two VIFP numbers somehow that just need to be merged. FWIW, when I had this problem, it took a phone call and a form that customer service had to submit for it to be corrected. Once it was corrected, then I could add those earlier cruises. But i'm also confused about why a 1.5L bottle of water would be the make or break for your husband? 29 minutes ago, starstruck05 said: Since you are platinum, you both get those benefits Carnival's website says " Benefits are meant to recognize individual members and are therefore not transferable to travel companions." The website does mention that some of the exclusive events may include an invite for a guest like you said. Link to comment Share on other sites More sharing options...
Rare starstruck05 Posted June 29 #8 Share Posted June 29 1 hour ago, notscb said: I'm wondering, as others have mentioned, if your husband has two VIFP numbers somehow that just need to be merged. FWIW, when I had this problem, it took a phone call and a form that customer service had to submit for it to be corrected. Once it was corrected, then I could add those earlier cruises. But i'm also confused about why a 1.5L bottle of water would be the make or break for your husband? Carnival's website says " Benefits are meant to recognize individual members and are therefore not transferable to travel companions." The website does mention that some of the exclusive events may include an invite for a guest like you said. I mentioned the exact benefits he would have access to. He can board with her, he can send out laundry with her information and go to the D/P party as her guest. I did not once say he would have full Platinum benefits. 1 Link to comment Share on other sites More sharing options...
Cruising_Addict Posted June 29 #9 Share Posted June 29 Sincere question, what does it matter? You are Platinum and he gets to enjoy the same priority embarkation, debarkation, water shuttles, dining times, etc, that your status gets you. Link to comment Share on other sites More sharing options...
n6uqqq Posted June 29 #10 Share Posted June 29 If you want to test the idea if your husband might have two different accounts, go to Carnival website and do a mock booking and use the"forgot VIFP number" box and input his info and see what comes up. If there is more than one it usually will ask for more detailed information. 1 Link to comment Share on other sites More sharing options...
Butterbean1000 Posted June 29 #11 Share Posted June 29 15 hours ago, starstruck05 said: I mentioned the exact benefits he would have access to. He can board with her, he can send out laundry with her information and go to the D/P party as her guest. I did not once say he would have full Platinum benefits. Correct. I am Plat and the hubs is gold. On our last cruise he got priority boarding, he was able to drop off his carry ons, he got his laundry done along with mine. He was able to attend the plat/diamond reception. He got priority dinning reservations and priority disembarkation. He, however, was not able to share in my Platinum free gift, the toiletry case. Bummer. Link to comment Share on other sites More sharing options...
trummy Posted June 29 Author #12 Share Posted June 29 18 hours ago, starstruck05 said: Since you are platinum, you both get those benefits. As long as he boards with you, he gets on with the platinum. You get 3 laundry bags per cruise 7 days, that's more than enough for 2 people. He can come to D/P party with you as a guest. He won't get the gift or the pin of course. But I would say to fix it, give Carnival a call and if the person can't fix it ask for a supervisor. Also , as someone else mentioned, check the emails or paper work from his previous bookings. It's very likely the system gave him a new VIFP number and they just need to merge the two accounts. Yes, we know all this. We have called several times to no avail. Thank you Link to comment Share on other sites More sharing options...
trummy Posted June 29 Author #13 Share Posted June 29 15 hours ago, Cruising_Addict said: Sincere question, what does it matter? You are Platinum and he gets to enjoy the same priority embarkation, debarkation, water shuttles, dining times, etc, that your status gets you. it is possible we may not always cruise together. It matters to me because it matters to him. He should be platinum on his next cruise as well. He feels he is entitled to it, and he is. 2 Link to comment Share on other sites More sharing options...
Rare starstruck05 Posted June 29 #14 Share Posted June 29 5 minutes ago, trummy said: Yes, we know all this. We have called several times to no avail. Thank you Did you ask for a supervisor? What proof did you have of the previous cruises? Link to comment Share on other sites More sharing options...
trummy Posted June 29 Author #15 Share Posted June 29 18 minutes ago, starstruck05 said: Did you ask for a supervisor? What proof did you have of the previous cruises? No, I didn't ask for a supervisor, but I will call back and do that. I have the booking numbers and dates of the cruises he was on. The lady on the phone wanted the folio numbers, which I don't have. 1 Link to comment Share on other sites More sharing options...
Rare notscb Posted June 29 #16 Share Posted June 29 (edited) 20 hours ago, starstruck05 said: I did not once say he would have full Platinum benefits. Also you: 22 hours ago, starstruck05 said: Since you are platinum, you both get those benefits. not sure why you'd be upset that I posted a clarification link... Edited June 29 by notscb Link to comment Share on other sites More sharing options...
Rare starstruck05 Posted June 29 #17 Share Posted June 29 (edited) 14 minutes ago, notscb said: Also you: not sure why you'd be upset that I posted a clarification link... I'm not in the least bit upset. However you took parts of my post out of context. But I think you're aware of that. Edited June 29 by starstruck05 Link to comment Share on other sites More sharing options...
Rare notscb Posted June 29 #18 Share Posted June 29 5 minutes ago, starstruck05 said: However you took parts of my post out of context. But I think you're aware of that. I read your post for what it was and felt it would be helpful to post a clarification for OP. Again, not sure why you're on about this. Link to comment Share on other sites More sharing options...
Old Fart Cruisers Posted June 29 #19 Share Posted June 29 (edited) 4 hours ago, trummy said: No, I didn't ask for a supervisor, but I will call back and do that. I have the booking numbers and dates of the cruises he was on. The lady on the phone wanted the folio numbers, which I don't have. Carnival's customer service definitely leaves a lot to be desired lately. There shouldn't be any problem giving the cruise credits when you have the booking numbers and dates. About five years ago, I was able to add a cruise on the Carnivale from about 1982. All I had were some old photos that I took myself (not photos purchased from Carnival) of my wife sitting in the dining room, which was decorated with balloons promoting the soon to be added Tropicale. The balloons helped to date the photo somewhat, and I knew the Itinerary, but nothing else. Edited June 29 by Old Fart Cruisers 2 Link to comment Share on other sites More sharing options...
Rare starstruck05 Posted June 29 #20 Share Posted June 29 31 minutes ago, notscb said: I read your post for what it was and felt it would be helpful to post a clarification for OP. Again, not sure why you're on about this. Please move along. I'm not sure why YOU'RE going onnabout this. The OP already stated they knew. 1 Link to comment Share on other sites More sharing options...
csm5986142 Posted June 30 #21 Share Posted June 30 On 6/28/2024 at 2:42 PM, CGinMTL said: This happened to me also. Gave me a new no for upcoming cruise in Nov My TA had the correct no on my reservation ? Called in and it was corrected Happened to us also, but it was easily resolved with a phone call to customer service. They immediately realized 2 vifp numbers needed to be merged and it was fixed. I feel bad for OP that this has been such a pain, as it sounded to me like it was a fairly common issue. 1 Link to comment Share on other sites More sharing options...
Rare Haljo1935 Posted July 1 #22 Share Posted July 1 On 6/29/2024 at 12:28 PM, trummy said: it is possible we may not always cruise together. It matters to me because it matters to him. He should be platinum on his next cruise as well. He feels he is entitled to it, and he is. And he might want his Elite cruise when eligible. Just like you'll likely want yours. 1 Link to comment Share on other sites More sharing options...
Rare nancy1031 Posted July 1 #23 Share Posted July 1 Had it happen to me- luckily I was able to provide booking #'s for the cruises I took from 1982-1986 and they corrected it-also back in 1984 I was doing a b2b cruise-Sat-Sat out of Mia and than Sun out of LA- my ta messed up- never informed Carnival of the overnight for me (Carnival was to pay for hotel) , upon arrival at hotel, no reservation, so stayed with friend, Carnival agreed to pay cab- gave recepts to ta, never heard from Carnival-- called in Feb, ta never sent recepts so I did, got a letter apologizing for the errror- also a check not only for the cab fare but also an additianal amt for my incovienence- Link to comment Share on other sites More sharing options...
trummy Posted July 1 Author #24 Share Posted July 1 Happy news. I sent an email cclsupport@carnival.com. Michele got back to me letting me know husband cruises have been found. They are in his account now. 3 3 Link to comment Share on other sites More sharing options...
Rare nancy1031 Posted July 1 #25 Share Posted July 1 Glad to hear it Link to comment Share on other sites More sharing options...
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