Problem with Booking-After final Payment

[Jacqueline]

I booked the Crown several months ago for myself, my daughters and a friend. Ages are 17, 14 and 13.

We have 2 adjacent cabins- when booking I provided all information on age to my TA.

Now I cannot fill in personalizer information to get etickets as there are two minors in one cabin.

MY TA who is high volume with Princess is not inspiring me with confidence as she does not seem to know what to do.

[LARGIN]

Interesting.. Princess does say that a passenger under 18 must be accompanied by someone over 21. Wondering why your TA did not know this. How long this TA has been in business. Is she a high volume agent or does she work for a high volume agency? Families have been skirting the intent of this rule by booking one adult and one child in each room and then switching rooms after boarding. In your case, this is impossible.

[Host CJSKIDS]

Interesting.. Princess does say that a passenger under 18 must be accompanied by someone over 21. Wondering why your TA did not know this. How long this TA has been in business. Is she a high volume agent or does she work for a high volume agency? Families have been skirting the intent of this rule by booking one adult and one child in each room and then switching rooms after boarding. In your case, this is impossible.

 

 

Princess will book kids in their own cabin as long as one is 16 or older and the parents are sailing as well on the same deck. This will be the third cruise with our kids where they are clearly booked in their own cabins. This time around we have the etickets and I had so problems printing out their boarding passes.

[Host CJSKIDS]

I booked the Crown several months ago for myself, my daughters and a friend. Ages are 17, 14 and 13.

We have 2 adjacent cabins- when booking I provided all information on age to my TA.

Now I cannot fill in personalizer information to get etickets as there are two minors in one cabin.

MY TA who is high volume with Princess is not inspiring me with confidence as she does not seem to know what to do.

 

My two boys, 16 (one week shy of 17) and 14 have their own booking for a cabin across the hall from us and I had no problems printing out their etickets.

 

When is your sailing? Did you maybe put in the personalizer information to close to sailing?

[serene56]

The difference is because one of those kids are not your own.

You are sailing with a minor that is not your child. FOr that reason one adult will need to be booked into that cabin.

It would be different if all the kids were your own

[Pam in CA]

It's pretty clear in the Passage Contract that "Passengers under the age of 18 years must be accompanied by a Passenger over the age of 21" which means that an adult needs to be booked with a child.

 

You can change the name of a passenger in a cabin after final payment by paying a $50 fee. In this case, I would suggest to the TA that they book the youngest in your cabin and your DH in the cabin with the kids. That'll cost you $100 for 2 changes but should fix the booking problem. When you board, switch around.

[cherylandtk]

Pam, there is no DH on the trip, just the OP, her two minor daughters and a minor friend of daughter.

 

Jacqueline--is the 17 YO your child? From the above posts it sounds as, if so, you can book both your daughters in the other cabin and book yourself with the friend. You still need to get your TA on the phone, have her call Princess and find out what the nuances are and what can be done at this point to fix things.

[Pam in CA]

Jacqueline--is the 17 YO your child? From the above posts it sounds as, if so, you can book both your daughters in the other cabin and book yourself with the friend. You still need to get your TA on the phone, have her call Princess and find out what the nuances are and what can be done at this point to fix things.

Good advice.

[Jacqueline]

Cheryl- Your advice is dead on ! This is exactly what I ended up doing ! Thank you. The TA was of no help at all. She basically kept saying, we have a big problem. It did not occur to her to make this switch. She did not seem to know that a 17 child could count towards a cabin- she thought it was 18 or 19 (ie not a minor).

I have a lot of stress in my life right now (including the fact that I am still waiting for a check from the parent of the friend- they are good for it- but she is the busy/last minute type). This is supposed to be the good stuff !

Thank you all for your support. I really appreciate that no one jumped all over me.

[Jacqueline]

Largin, I don't think that parents have been skirting the rule- it would be easy enough to manage as the family travels as one booking. I think it does ensure a degree of supervision, which I had always thought was the intent of the rule.

Princess never minds once onboard who sleeps where and they routinely alter room keys to allow for the change.

[cherylandtk]

I am so glad there was a simple solution to your dilemma--so now go enjoy your cruise. But when you get back, start looking for a different TA, this is the sort of booking situation that a good TA will not only watch out for, but know how to resolve. :)

[Princess Chatterer]

MY TA who is high volume with Princess is not inspiring me with confidence as she does not seem to know what to do.

 

Write me privately at w0kie@yahoo.com (the number after the w is the number zero) and I bet I can tell you the name of your high volume TA.

[Fuzzyape]

To the op,

 

I'm sure you know, but I also hope you have all the necessary paperwork for taking a minor who is not your own out of the country (if you are leaving the country).

 

I still remember my last cruise, standing in line at the airport listening to an exasperated person trying to explain to the ticket agent that she had permission from the little girls parents to take her to Mexico. But she didn't have the paperwork. Had to call the girls parents at 5am.

[Crown Prince]

This was the problem: Not only do the two bookings have to be cross-referenced (just a code), they must have a code that show that this "Children's Cabin" is being Escorted by the cross-reference cabin. The same Escort code also goes on the "Adults" cabin. ;)

With these codes in place, any children may be in a cabin as long as one of them is 16 years old at sailing.

True, an experienced T.A. ought to know this, as well as the res. agent who made the booking should have known to put the code on. :eek:

I'm sure glad you got it straightened out. If an on-line, or a brick & mortar agent is inept, one may as well book direct so that you can control your booking by speaking directly to the CruiseLine. :D

[Julia’s Journey’s]

To the op,

 

I'm sure you know, but I also hope you have all the necessary paperwork for taking a minor who is not your own out of the country (if you are leaving the country).

 

I still remember my last cruise, standing in line at the airport listening to an exasperated person trying to explain to the ticket agent that she had permission from the little girls parents to take her to Mexico. But she didn't have the paperwork. Had to call the girls parents at 5am.

 

And paperwork for your children if their father is not travelling with you - rather safe than sorry:D :D

[willysgrandma]

To the op,

 

I'm sure you know, but I also hope you have all the necessary paperwork for taking a minor who is not your own out of the country (if you are leaving the country).

 

I still remember my last cruise, standing in line at the airport listening to an exasperated person trying to explain to the ticket agent that she had permission from the little girls parents to take her to Mexico. But she didn't have the paperwork. Had to call the girls parents at 5am.

 

That is correct. I believe at the very least you need a notarized letter from the parents. I'd call Princess myself and find out what they require so you have it.

[Jacqueline]

THanks again. I always do the forms as the father of my children and still DH (leaving out the D) does not cruise with us- but he does pay so I cannot complain.

The other challenge is the mother of the friend. Grrrrr.

[GeneHunter]

Get a "Power of Attorney for Consent to Medical Care" for the friend. Hopefully you will never need to use it, but better safe then sorry.

[GoodAsGold]

I agree about getting a new TA. :eek: Mine would have known exactly how to book this in the first place. Or at least definitely how to remedy it in a timely manner. Have a great time! :D

 

 

I am so glad there was a simple solution to your dilemma--so now go enjoy your cruise. But when you get back, start looking for a different TA, this is the sort of booking situation that a good TA will not only watch out for, but know how to resolve. :)

[Host CJSKIDS]

Get a "Power of Attorney for Consent to Medical Care" for the friend. Hopefully you will never need to use it, but better safe then sorry.

 

 

Excellent advice.

 

We even had one of these drawn up for my parents when we left my kids in their care in November.

[crissyp]

can anyone supply me with a website where I can download the necessary forms. My son is bring along a friend (17) and I will need his parents to fill them out.

 

Thanks!

Crissy

[LUCY55]

http://reorganizes.notary.org/PDFs/-Consent%20to%20Travel%20Form.pdf

 

Here is the form as a pdf file. You can also google "consent to travel form" to find it. It does need to be notorized. oops! It has the commonwealth of Pennsylvania. That would have to be changed if you are not from Pennsylvania.

[crissyp]

thanks!

[Coral]

Jacqueline - glad it all worked out for you. I believe I know who you are using also as a TA.