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About T8NCruise

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    Cool Cruiser

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  1. I would report it to the supervisor of PCCs, so she gets some additional training in customer service, and to save anyone else getting such an awful response.
  2. I haven't noticed many bad reviews, but I can say I've sailed on the Westerdam twice in recent years, and have no complaints apart from the diabolical change to the Crows Nest - but that is mostly fleet-wide.
  3. No photos, sorry, but if you check cabin 3341 on Halfacts dot com it is the same, just reverse.
  4. 3348 on the Promenade deck. Right next to the door to the outside - which we had fixed so it stopped slamming hard whenever anyone went outside! Great location. This cabin has not been updated but it was more than sufficient.
  5. We did that cruise as a B2B in early July, and I liked the ship. The food, I agree, was mediocre - I had a pot roast that was too tough to cut one night! And we were in an ocean view for the first time in years, and it was one of the cabins that has not been updated, but it was fine. Main Stage entertainment was also mediocre. We loved the ports, and the CD at the time was Jude, who seemed to be all over the ship and interacting with everyone. The second week saw a change in front office staff, and they really needed some more training in customer relations! Otherwise, a good cruise for us, and it was nice to be back on a smaller ship again.
  6. I think that amount is way out of line. I can only compare to my own experiences with HAL (twice) and while I didn't need to stay in the infirmary overnight, I had personal care (nurse under direction of ship doctor) and medications in my cabin for several hours in the night, and including medication, the most recent bill was only $124 .
  7. Not sure where you will find the info in the KBYG booklet or on the website, but I do know this questions has been asked and answered many times on HAL's facebook page, and it was clearly stated all beverages must be carried onboard, including included water and soda. I think there have been incidences of leakage in the past, probably affecting other people's luggage. I also vaguely remember it being referenced on my edocs somewhere, but I no longer have the recent ones.
  8. We have always rented a wheelchair from Special Needs at Sea, and you can opt to pick it up at the port where this is an option, or have it delivered to your cabin. We also request wheelchair embarkation. Please note that if you bring your own wheelchair (or pick one up at the port kiosk), you will have to either wait your turn until after all the others needing wheelchair embarkation with HAL's wheelchairs, or have your companion push you onboard (I have had to do this twice). At the end of the cruise, you simply leave the wheelchair in your cabin. My preference is to order a wheelchair delivered to the cabin, and to use HAL's wheelchair for embarkation. From HAL's Know Before You Go: Contact Access & Compliance Department and to submit a Special Requirements Information (SRI) Form well in advance of the departure of their cruise and/or Land+Sea Journey. We recommend submitting an SRI upon booking or a minimum of 45 days prior to departure. Special Needs at Sea link: https://www.specialneedsatsea.com/reserve-equipment/ Hope that helps.
  9. Don't apologise, Deeni - it fits with the hilarity of the thread, LOL.
  10. Exactly! I totally agree with you. Everyone makes their own choices, and if they differ from yours, so what. That's why this forum is great, you can just scroll right if the topic is something you don't wish to participate in.
  11. Actually, Sail7seas, if you join a roll call you certainly get a feel for who you like or feel you can enjoy their company. Sometimes you just have to trust and nothing says you can't back out! In fact, I have met some great people making plans for the embarkation port, often a roll call plans some kind of get together prior to sailing. Great things often come out of stepping outside your comfort zone, especially if you are a solo traveller.
  12. I like the shower gel it has a light, citrus smell and it doesn't bother me at or. Same with the shampoo and conditioner which I use from time to time. The Elemis lotion has changed, however, and has a rather strong smell that I don't like.
  13. The ship usually has to be "zeroed down", so if you are not going ashore in FLL, (in which case you would use your In Transit card when returning), you are asked to gather at the Ocean Bar or other location, and after all other passengers are off, you will be escorted ashore, through Customs & Border checkpoint, and back on the ship. You don't get a new keycard unless you are changing cabin. Very easy. On our last B2B in another port recently, we simply had to gather in the main showroom (all 8 of us!) then seated outside near the disembarkation point, and eventually allowed back in to the ship. Hope that helps.
  14. To access it on my desk computer, the only way I know how (since they "improved" (haha) the website) is to click on my name once I have logged in, and it takes me to My Account with personal details, and 3 sub-headings: My Details; My Bookings; My Mariner Status. Click on that and voila, all is revealed, LOL.
  15. I'd like to know that too. I pretty much study the deck plans and I've never seen anything to differentiate in all my HAL cruises. So I want to know what I am missing!
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