Last August I booked a cruise with the Travel Agent division of a big box store. My cruise included Drink Package, Free Wifi and Gratuities. This September I was making a payment on the phone and discovered that they didn’t show the perks on my booking even though they were included on every receipt I had received and on the booking on their website. I knew that Celebrity’s website didn’t show my perks, but I’ve had that happen before. It took several days, multiple phone calls and a few emails but they finally promised to give me all the perks before my sailing date. The cruise is now about three months away and while I still don’t have the perks, I believe that they will add them to my cruise at some point. They are well known for their customer service.
There is a Black Friday sale on drink packages that impacts my cruise and if I had the Classic Package, I would upgrade to premium at a good price. I called the TA to request that they add my drink package now so I can upgrade it. I’m still waiting to hear back from them but the phone agent said something that I think must be reported on this board. She told me that this happened to a number of people. There was a problem with their interface with Celebrity and a lot of bookings had the same issue as mine.
Please, if you booked with the Travel Agent division of a big box store, call and verify that you have your perks. I would hate for someone to try to deal with this while on a cruise