KAKcruiser

I was on that sailing of the Nieuw Statendam in April 2022. Not only did they replace the seal, but it didn't hold and they had to do it again. We left a day late on a cruise that had already been been shortened by two days due to scheduled maintenance on the azipod.

The coffeemakers are only available in Neptune Suites so not available to the average cruiser.

I wonder if it has anything to do with Spa purchases. Or shore excursions?

Again, the problem is control of the reservation. If I see a price drop and can't get in touch with the PCC, no one else can help me. And, I might miss an opportunity. Also, if my PCC says "no" I have no recourse. I guess everyone has to decide for themselves how to handle their bookings.

My problem is that I have never found a TA who will solve my problems. Rather than negotiate for a price drop, they tell me it can't be done. If better perks come along, they say it can't be added. Then I have no recourse because the TA controls my reservation. I would rather put up with the bother of dealing directly with HAL. At least I have control of my reservation and figure with enough effort I can resolve the issue.

The problem is that whether it is a TA or a PCC, you have to have the right person. I have found that the person who cares the most about my problems is me which is why I like to have control of my own reservation. Even though I have to go through a lot of trouble to get things resolved, at least I can keep pursuing the problem rather than being told "no" by a TA or PCC.

I am guessing that it is a 7 day charter. They must have decided to add 2 days to the 7 day Eastern Caribbean itinerary and start it on January 17.

A travel agency is showing the Rotterdam sailing a 9 day Eastern Caribbean itinerary on January 17, 2025. What was the itinerary for the 16 day sailing on January 10?

Try speaking to a different rep. You should be able to keep the shareholders credit.

It is absolutely ridiculous for a major company like Holland America to answer their phone with this nonsense. When I called, the automated service told me I had ten cruises booked. I only have one.

POA1, when I click the little lock nothing happens. What am I doing wrong?

Sometimes they are willing to rebook you into a lower category and then upgrade you to your old existing cabin.

Are you sure you received the proper Club Orange tote bags?

I really think it is a matter of luck whether the website works at a given time since it seems to be an intermittent problem. But, the point is that we really shouldn't have to try to figure out how to make it work. It should just work. Amazon always works because they know a working website affects their bottom line. HAL has not figured that out yet.

I still occasionally get the "bad request" message.

I also vote to get rid of the throw pillows. They are useless and just in the way.

I do not necessarily object to the accents. I object to the lack of knowledge about the product they are selling.

So, if the Panama Canal authority is allowing partial transits, I wonder why the March 17, 2024 sailing of the Rotterdam was changed to an Eastern itinerary.

Normally I would say the first sea day. However, Easter is on Sunday, the second sea day. Not sure what they will do.

I consider "offshore" representatives to be people who work in call centers. They usually stick to a script and can't answer any questions or address any problems without putting you on hold for a long time while they check with their supervisor. And, then usually the answer to any question is "no."

We had the offer for early payment last year. We were told the OBC would show up after January 31 and, sure enough, it did.

Horseymike, I was getting all excited at your menu. Too bad it's not real!

You can go to Cruise Timetables and look up the April schedule for Curacao. It shows ships in port for April 1, 3 and 4 but not April 2.

I was looking at the Caribbean cruises. So, maybe they are not eligible.

But when I look at the cruises eligible for the 2024 early booking bonus they don't seem to include the $99 deposit.