I had a similar problem back in April when I booked my flight home from Barcelona after the Pride TA. I had the original schedule from when I booked the flights. Then there was a schedule change and I tried calling first my PVP, who had no access to the booking since there was a schedule change and it was in Fly2Fun’s hands. So I called there many many times, and every time I was told to wait 48 hours and it would be remedied. Of course it wasn’t. About 2-3 weeks before my cruise I got someone who seemed to care, and I told her I was considering booking flights on my own because I had no confidence that I would have flights with Fly2Fun. I told her everyone had told me 48 hours and nothing ever happened. She said she had “someone” she would elevate this to, and voila, about 24 hours later my flights were ticketed. I wasn’t wanting to upgrade, I just wanted to know I had a way home. I hope this works out for you! I feel your pain.