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Everything posted by pingpong1

  1. I believe that some "problems" (from a corporate perspective) simply can't be solved. This seems to be one of them. There is going to be a certain small percentage of customers that you're simply just not going to please or satisfy - no matter what you try to do. And you could wind up spending hundreds of man hours and thousands of dollars in this pursuit, and you just won't "win". By that, I mean satisfying the customer. So in the end, you just have to "move on". The same applies to the customer. Sometimes, you're simply not going to achieve the end result you're looking for. At some point, you simply have to write it off as one of "life's lessons", and move on. Hopefully, you'll find a cruise line in the future that more closely meets your needs and expectations.
  2. I wonder if CC feels they "got their money's worth" with this new design, given the fact that many of us were totally "used to", and quite happy with "what we had before"?? They've forced us all to now "learn" and "get used to" something "different" (and not necessarily "improved"). If you leave these designs and changes up to "web designers" (the majority of whom, are half the age of those of us who most frequently visit the Regent Board), they're "going-in bias" is to always think that something "different" or "new" is always better than what went before. That's oftentimes is not the case. On the "old" board, where there were multiple pages for a particular thread, you could "fast forward" or "fast back" to a particular page you wanted to go to. Now you can't (at least I haven't found it). And if that "option" still exists, you have to hunt for it and see if it's "somewhere else". How is that an "improvement"? If I want to edit my typing while I'm writing a comment, an "enter your text" message appears right over the place where I've put my cursor, blocking my view of the text, so I have to move the cursor a couple of times in order to make sure it's where I want it to be. Is that supposed to be an "improvement"! Not. I would gladly "opt out" of this new design, but I guess that's not a choice. Regards
  3. So - Could someone please remind me....why did CC see the need to "change" anything in the first place? What was particularly "wrong" with the "old CC board"? Were their unemployed web developers sitting around looking for something to do? Or did CC have a dump truck full of money that they had to spend somewhere on something? This is a general comment/annoyance I have about a lot of things today. Why must things be constantly "changed" when there is no apparent deficiency that needs "solving", in the first place? And the changes often don't seem as good as the "original".
  4. But of course, I would guess that you could use OBC's to get most any champagne you liked, as long as it's physically on the ship. Right?
  5. Freddie - I would agree that one instance, like you cite, cannot reasonably be used as an example of "all" customer service on a particular cruise line. But it does certainly raise the question, in my mind at least, as to why any cruise line ("luxury" or not) would accept or tolerate any display of behavior or attitude such as that, on the part of any employee - particularly an "officer" (an employee wearing "gold" on their shoulder boards) who was in such a visible and customer intensive position as destination or excursion services? Displaying an attitude like that is not easily forgotten and leaves a lasting negative impression in the minds of paying customers for a very long time (after all, you still remember it). Is one employee's value to the company worth so much as to offset the significant negative reactions among the customers that such a remark like that would engender? Regards.
  6. A little bit of "bondo" and some paint, and it'll look as good as new!
  7. Jason - You follow in the footsteps of another great (former) Regent senior manager......Mark Conroy! No customer problem or issue was to "small" for him to get involved in (and resolve), once it came to his attention. Best Regards.
  8. Zqueeze - Oh Boy! We will finally get to meet you and TB! ((We'll try not to disappoint)). This will be our first Transatlantic on Regent, and our first cruise on Mariner. Looking forward to both. Best Regards.
  9. Artsy - We might actually get to meet you in 2020! We'll be on the Mariner for the Transatlantic Crossing "leg" of the world cruise from Rome to Miami. Starts April 29 to May 17. Best Regards. See you then!
  10. Simone - Thanks so much for taking and posting the picture of "the girls" at the Oyster Bar! They always manage to have a good time when they're together. All in all, it seems like you've all had pretty good weather for the majority of the cruise (maybe with the exception of Portland/St John). I'll keep my fingers crossed for you that you'll have good weather in Quebec. Best Regards.
  11. My attempted "edit" for clarification purposes to post #18 did not go through. Arrrgh. The "supposed/phantom savings" I'm talking about would be if Regent were to eliminate "included excursions" in the future. Fares would continue to rise and cruisers would just pay for their own future excursions. My opinion.
  12. Any poster(s) who thinks for a moment, that future fares would somehow be "reduced" (with some undefined amount of "savings" being passed back to customers in the form of cheaper fares) is living in a fantasy world.
  13. " Boatmans Lady" - You will have an absolutely great time on your Navigator cruise. Don't dwell too much on the single opinion of just one prolific poster. A lot of people really like the Navigator and really look forward to booking cruises on her. There is no such thing as an "entry level" ship. That statement was inexplicable.
  14. geegeecruiser - Enjoy the cruise! You are on our favorite ship! Have fun in Bermuda. "It never rains inside a bar."
  15. EleanorWW - You are not alone (in all aspects). We love Navigator, too! We're very much looking forward to our Navigator cruise in 2019. Round Trip out of New York City to NE, Canada, Bermuda, and back to NYC. Can't wait! Best Regards.
  16. Yes, lots of "Business" got conducted in the pub! "Wink, wink, nudge, nudge, say no more, say no more!" ;p;p
  17. Malbec - Absolutely right! My only reason for relating my long/drawn out "rant" (sorry everyone) was to give a "true life" account of "what can happen" when you pick a flight/connection that at first, "looks good" - but then can turn into a very poor choice in the long run. It backed up what "Flyertalker" was advising. In my "former life" (in the workplace) I had a job for 20 years where I flying between 100K and 200K a year, with 60% of it being international. So I wasn't a "rookie" when it came to flying and living in airport terminals. But for that one trip, I made a dumb decision. But, we learn and "move on". Regards.
  18. Gnomie - Thanks very much for the additional and updated insight. I have stayed at the Marriott properties more recently than The Cumberland, and it sounds like things have changed there a bit there. I have not stayed at the Cumberland since it was taken over by the Guoman Group. I think your information is probably more up to date than mine is, as well. My most recent stay was at the Marriott Grosvernor Square (6 months ago) and we ate in Maze a few times and also walked over to the JW Steakhouse a few times for dinner, as well. For those of us who spent a lot of time at the Embassy (and at US Navy Europe Headquarters - at the corner of 7 N. Audley Street - now closed), the most often used hotel to stay at was the Brittania, directly across the square from the Embassy (with all the flags hanging out front). I believe that recently (not sure how "recently") the name/ownership has changed and it has become "The Millennium". You might know something about that as well. "Back in the day" it was, of course very expensive too (but "Uncle Sam" was paying my bill!), but the rooms were nice and of course, the breakfast superb!
  19. Alainciao - Thanks for the reply. You explained it perfectly! Once you add all "extras" (larger suites, 24/7 drink packages, excursions, etc.) to make a cruise experience "more like" Regent, you are very close to reaching Regent's price point. And then, the decision comes down more to "intangibles" and "subjectives".... Like, who has the "better" entertainment. Who has the "happier crew". Who has the more comfortable lounge chairs, which bartender makes a better chocolate martini, etc. Best Regards
  20. Malbec - That's like asking me if you can get a really cold beer? Answer to both is, "No". :D:D Their bacon, although I like it, is more like what I would call "Canadian Bacon" here (U.S.). Never have seen it in long thin strips like ours and never, never crispy. The British might consider it "over done" if it was served crispy. I've certainly had no problem getting rid of many pints of British beer, either, but it's never served as cold as ours. In fact, if it was too much colder than the way they currently serve it, it might lose some of the distinctive flavor that it has. Best Regards
  21. Poss - I got to thinking about it, and if you're willing to try a hotel other than a Marriott property, you could save a bit of money. I would also recommend the The Cumberland Hotel (this is a "Guoman Hotel Property") which, like the 3 Marriott's I mentioned is near Park Lane and Oxford Streets in the West End/Mayfair districts. I have actually stayed at the Cumberland several times, as well. It is near Marble Arch and near some very good Lebanese and Chinese restaurants, which you can easily walk to from the hotel. You can also get a fantastic traditional "English Breakfast" at the Cumberland....eggs, sausage, mushrooms, grilled tomatoes, muffins, etc. Yum! The hotel has recently been completely renovated and the rooms and facilities are pretty modern. Again, I would consider booking an "Executive" room, for a relatively small upgrade in price, which entitles you to use the Executive Lounge with complimentary drinks and snacks offered throughout the day. You'll find the Executive (and all) rooms/suites at the Cumberland to be about HALF the cost of the rooms at the 3 Marriott properties I mentioned. If you want a good, clean, comfortable, modern hotel to stay in - without the price of "Marriott" tacked onto it. The Cumberland would be very good value for the money. And from the Cumberland, you are still within easy walking distance of the JW Steakhouse at the Marriott (just down Park Lane from the Cumberland) and also the Bond Street and Marble Arch Underground Stations. Best Regards.
  22. Hi Poss - In my "former life" (while working for a living), I (like Gnomie) traveled quite often to London. Most of my business was over at/near the American Embassy (formerly located in Grosvenor Square) in the Mayfair district of London. That's probably not traditionally considered by most to be a "quiet" part of London but it's a quite "posh" and dignified area - and - actually it is pretty quiet. Not near Piccadilly, the east end, or the docks. Actually, if you walk just a few short blocks off of Oxford and Bond Streets, and a block or two away from Hyde Park, it's a lovely area of the city and I discovered many little "secret parks" and "off-the-beaten-path" quiet places, over the many years I went there, to sit on a park bench and just "absorb" the feel of the city. I loved it. Off to the side of Grosvernor Square is the Marriott Hotel. That's where I booked most often. Just a short 2-3 block walk towards Hyde Park and Park Lane is the London Marriott, and just a bit more of a walk would be the Grosvernor House (Marriott, as well), also on Parklane. All 3 properties are Marriott's and a short walk to Hydepark, Marble Arch, and all the shopping on Oxford Street. All 3 are close to the Bond Street Underground Station. Once you get inside the actual hotels, they are all very quiet with pleasant and relaxing lounges and modern rooms. Inexpensive......Hell No! this is London! But as far as hotels go in London, they are all top notch properties. As others have mentioned, if you "shop the specials", and book as a true/blue loyal Marriott Rewards member, you can get (slightly) discounted rates. They even offer "senior citizen" rates. Inside the Grosvernor House, you will find the JW Steakhouse, which in my opinion serves the very best American-style filets and steaks you'll find anywhere in London (or all of England, for that matter). The restaurant is an easy walk from all 3 of the Marriott properties I mentioned. Out of the 3 hotels, my preference was always the Marriott Grosvenor, right in Grosvernor Square. And dollar for dollar, I always felt the "best value" was to book an Executive Room/suite on one of the upper floors, which gave you included access to the Executive Lounge on the ground floor of the hotel. The lounge offers complimentary buffet breakfast, complimentary beer/wine/cocktails and snacks in the afternoon, and complimentary drinks and desert later in the evening. The complimentary meals and drinks offered in the Executive Lounge, which would be included with your Executive Suite, more than offsets the added cost of having to pay "extra" for those meals/drinks elsewhere. The Executive suites are large, nicely decorated, and very comfortable. Booking online with your Marriott Rewards membership will get you a discount. You will also receive a discount for multiple nights. I highly recommend all 3 hotels.
  23. Alainciao - I have a very subjective question for you and I don't think there's any single "right" or "wrong" answer. It's about your "perception" of the Viking experience (in terms of price for value) vs. the Regent experience. And no, the question is not directly about food! While you were on your Viking cruise, and after having gone on many past Regent cruises, were you thinking or feeling that despite the fact that Viking was most likely "cheaper" than Regent, that you'd still rather pay more money (even if it meant taking fewer cruises), but still returning to Regent in the future as your "got to" cruise line? Or was the value/enjoyment you received on Viking - for the price you paid, "good enough" to make you want to cruise on Viking more often in the future and "cut back" on future Regent cruises? Best Regards.
  24. Simone - Thanks, again, for both pictures! It looks like everyone is having a good time on the cruise. Continue to have a great time, especially as you start visiting all the wonderful ports ahead of you.
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